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Paypal issue with Toys r us
Hi My wife purchased items from toys r us to the value of £129.95. After the items arrived she received an email stating that the paypal payment could not be made, I think due to "insufficient funds". This was not the case as my monthly pay had just gone in and other things were bought using paypal after this item. My wife…
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Sainsbury's new return policy - illegal?
I had trouble returning faulty goods to Sainsbury's recently. After several emails they finally told me: The bank statement itself is not acceptable - it is only so that that the can find a copy of the itemised receipt on their database. If they can't find it - or it's more than six months after purchase - they say that…
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Tesco Mis-sold TV. What do I do?
Hi everyone. Long time reader first time posting. I've just bought a new TV from Tesco Direct and picked it up yesterday (Tues). The Tv that I got is the Technika 32-270. In the description it states that it has 3 HDMI ports and 2 USB ports. When I unpacked it I found out that the TV has only got 2 HDMI and 1 USB port.…
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weareelectricals.com
I was foolish enough to order a mobile phone from weareelectricals.com and pay by BACS. At the time, it seemed to be a UK bricks and mortar operation and complaints related to inefficiency and not having goods in stock, rather than fraud. I was informed by email that the phone was not in stock, so I asked for my money…
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Currys - promise to repair within 28 days as part of 1 year manufacturer's warranty??
I have read in various places that, within the first year of purchase, Currys promise to repair a product within 28 days or else refund the purchase. Although I can find many sites where people refer to this, I cannot find a direct reference on Curry's website. Can anyone point me to the actual Currys wording that I can…
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Simply Be Website Newbie - Payment question...
I purchased an item via simply be website on 24 November and opened an account with them at the same time. I made a payment at the same time with them for the value of the items I bought, so I owe nothing. :p I checked with my bank to make sure that I had done everything right and they could see the payment pending to go…
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What can i do?
Hey guys, new here, but i have a dilemma! (Sorry if this is in the wrong section) So here goes; I have a Hillman Imp as a project car, and it required a fair bit of welding. After searching for months, i finally found someone to do the work. I was told £700, and 5-6weeks, maybe even free if he was quiet! (I had a car show…
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Asda chief exec email wanted plse
Hi I have a problem with asda can anyone help with an email for the chief exec or any email. many thanks
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Ebay faulty return: what next?
I bought a wii bundle from ebay, which was faulty. The seller denied responsibility, I opened a case and was told by ebay to return Wii to given address and give them tracking No. As soon as parcel shown as recieved the seller would refund. I sent tracked by parcel force and can see parcel was received on 26th.…
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Electric problems
I had a problem with my electric 4 times it went on and off very quick, the fourth time the pump packed up on my fish tank western electric are now saying its not their problem a new pump is £110 anyone know where I stand.
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Consumer rights with software developers
Hi All In June of this year i approached a software developer to produce an iPhone app for me. We had a couple of web meetings and a price was agreed and i was informed that they estimated it would be competed and on the app store mid august. We are now in november and my app is still not complete. More than seven…
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#hard sell & deposits advise please
Hi there, im new to this forum but hope someone can offer some advise. im a bit worried a pre-empting a situation. on my phone network (o2) they send you 'gifts' as loyalty (money off, days out ect..) the one that i chose was a portrait offer, this was for myself and a friend to have a portrait session at photographer of…
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Mums Debts after care home admission
Hi, My mum has just gone into a residential home as she has dementia. I have been going through all of her financial affairs now as I have enduring power of attourney and have found that she owes debt to 2 credit card companies that she has been paying in the past every month these cards both total to £4500. I have 2…
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Online Shopping
Hi All, Not sure if this is the right forums (have checked and I think it is) but I'm hoping you can offer some advice. My Missus brought some hair extensions from a shop online. Took a little while to get here but when it did, thats when all the trouble started. I'll try and break it down into chunks so its easier to…
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Littlewoods - any advice appreciated
My husband has an account with Littlewoods. We've had minor problems with them in the past but these have been easily sorted. Today however, FUMING. Last Wednesday 26/10/2011, I attempted to pay my husbands balance on my card (different name, same address) and was told it would not go through. The advisor attempted twice…
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Query on over charged non-refund flight ticket from STA Travel
Good morning, I booked a flight to America yesterday from STA Travel in store -they’re usually the cheapest fares plus they have their ‘lowest fare guaranteed’ price match promise and good customer service. I asked for the cheapest fare available on a certain route (there’s only direct flight in and one out each day so it…
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Trading standards letter templates
I had to contact my local trading standards last week, over a dispute which I have with a local car dealership. The guy from TS said that I would have to go online and complete one of their standard letters to initiate proceedings (under Sale of goods act). The problem is, I cannot find any templte letters on the site. Can…
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£15 compensation?
Hi, I recently bought some cornflake cake from M & S and found hairs through 2 pieces. I emailed them and they asked me to send it to them, which I did (kept one though). They have sent me a voucher for £15. I just wanted to see if people thought was a decent amount for this?
