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refund under warranty
Hello. I bought a 60 inch plasma tv (lg 60pk590) from electrocentre last year for £1300. It was found to be faulty under warranty around 12 months after purchase. I had 3 months to send it back so I sent it back around 15 months after purchase. I have now received a refund from electrocentre of £779. Does this sound right?…
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warranty query
I purchased a digital camera last year, which developed a fault earlier this year. The supplier (Ebuyer) replaced this under warranty and I received the same make and model new camera in May this year. Last week we found that this has deveopled the same fault. I contacted Ebuyer who states that the warranty runs form the…
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Stung by autorenewal of web hosting
Hi all, long-time observer, first time poster - I hope one of you experts can give me a bit of help here! I've just been charged for the renewal of a web hosting package (just hosting, not a domain name) with Easyspace which I only found out about when they emailed me to say the money had been taken. I do not want or need…
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cancel gym - contradictory terms & conditions regarding price increases
Hello, I wonder if you can help me please. I need some advice. I have seen similar posts regarding getting out of gym memberships but owing to the circumstances I don't see a post that reflects this... I am a member of Roko gym - they recently emailed me to tell me they were putting their prices up. I check my contract/…
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Please help!! Not happy with my insurance company.
Deleted!!!!!
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Very.co.uk payment problems
Yesterday I paid very a payment online. before I could complete the payment process (I got upto the Vericard part and put in my password) the screen flicked back to the payment page with a message stating there had been a technical fault. Usually when I make a successful payment I receive an email acknowledging payment and…
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kilt order cancellation rights????
Hi, My partner ordered a ~£400 kilt one morning before checking with me. (There were some fairly heavy sales calls beforehand). In the afternoon I said I wanted to cancel it. The kiltmakers said that 'the cloth had already been cut' and therefore we have to pay for the cloth and it's delivery (~£250). Do I have any…
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Shoes advertised as leather but not.
hiya all, I hope someone can advise me. I ordered some trainers advertised with leather uppers which was oneof the reasons I ordered them. I was pleased with my purchase and after I had been wearing them I remembered the advert. I checked the label and it says uppers textile/other. I emailed the supplier and had to choose…
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Trying to cancel fitness first membership
I am unhappy with my membership at fitness first, whenever I go I feel hounded by members of staff on my back asking how the weight loss is going when i just want to get on with it! I was offered a bodyfirst package instead of a joining fee in which i get 3 PT sessions and if i then go another 20 times in my first 8 weeks…
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DSR / custom-made
To get straight to the point, my question is: Am I entitled to a refund under DSR on custom-made items if I am not informed that they are to be custom-made? Read on for more info . . . I have just bought a product via distance selling, and when it arrived it was not fit for purpose (although it could be made suitable with…
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Amazon - wrong item, right one now not in stock
I'm looking for some advice regarding a computer component (graphics card) I ordered from Amazon. The graphics card comes in two different model numbers and the different model number denotes whether you get a 10 year manufacturers warranty or only a 3 year one. The 10 year one is understandably more expensive (it's…
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Faulty paint - What would you expect?
Hi All, Just wanted some different opinions on the following please: I recently had my hall, stairs and landing painted by a local decorating firms. I supplied the paint as I have a relative who works for a large DIY chain who gets a reasonable discount. The paint I chose wasn't cheap and is designed to tough and…
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is a laptop returnable within 7 days? (DSR)
Is a laptop returnable within 7 days according to the Distance Selling Regulations 2000? Some UK web stores like to claim that since laptops have preinstalled licensed software, if the laptop is used, it is therefor not eligible for return under the DSR. If they are correct, this should also apply to mobile phones, which…
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World of beds store vanished
How do I get the manufactures (Furmanac.co.uk) to replace a mattress I purchased Dec 2010 that has developed a fault, when the shop I bought it from has gone out of business? I have tried to track them down but there are no insolvency or liquidation administrators in-place, they seem to of simply vanished. The mattress…
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TV issues - Rights with a Freebie
Recently purchased a Samsung ue46d7000 (within 30 days) and am not happy with the picture, it has very noticeable clouding effect and when room is dark it is really intrusive making the right hand of the screen noticeable brighter than the left and you can really obviously see one of the edge LEDs on the bottom…
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Vehicle import problems
I recently imported a used motorcycle from the USA, I only saw photos of the bike, when it arrived there were various parts missing that were definately shown in the photos advertising the bike. Do I have the right to claim the cost of these parts so I can replace them here in the UK.
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Currys fridge freezer refund problems
I bought a fridge freezer mid september, when it arrived it was broken so we arranged a straight replacement. The replacement item was recieved on 27th September but this wasnt suitable so this was collected on Mon 3rd oct. My boyfriend was told the refund would take a maximum of 14days from the date of collection (3rd…
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When is a conviction "spent"?
Hi Im not sure if this is the right place to post this, if its not hopefully the mods will move it to its rightful place! Im posting this for a fellow MSE-er who unfortunately is scared to post themselves anymore after several threads turned nasty, so I have agreed to post and get advice on their behalf. Basically they…
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No excluding VAT mentioned in Letter - Am I obliged to pay?
No excluding VAT mentioned in Letter - Am I obliged to pay? I am not too sure where I stand on this matter, or if this is the right section I own a flat and have service a service charge. This goes towards the Management company that deals with our maintenance and other issues. Recently, we all received a request that we…
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Laptop Cost £500, Unusable After 18 Months
Acer Aspire 7738G Purchased on 21 January from LaptopsDirect.co.uk (arrived on 23 rd) - The speakers stopped working about 2-3 months ago, and now the screen no longer works (which is pretty fundamental!!), do I have a chance in hell in getting anything done about it, or am I done? Thanks all
