Laptop Cost £500, Unusable After 18 Months

mcompton69

Acer Aspire 7738G Purchased on 21 January from LaptopsDirect.co.uk (arrived on 23 rd) - The speakers stopped working about 2-3 months ago, and now the screen no longer works (which is pretty fundamental!!), do I have a chance in hell in getting anything done about it, or am I done?

Thanks all

mcompton69

PS - It says on the LaptopsDirect website "Warranty period is 365 days. For any warranty enquiries Acer prefer the customer to contact them directly rather than via the reseller. This ensures they receive the highest quality service and have a quicker turnaround on any repairs."

1) Under the sale of goods act, does the "reasonable length of time" apply to the retailer or the manufacturer.
2) Is 18 months for a £500 laptop a reasonable length of time?

Jeff_Bridges_hair

I believe that the onus is now on your to show that this was an inherent fault with the laptop now.

The problem is is that the wires from the board to the screen go through the hinges and they could, if they wanted to claim that this was through mis-use of the laptop - maybe getting knocked around when open and all that sort of thing. Get in touch with the retailer first ( I think) but you may have to get an independent report to get any sort of issue dealt with.

wealdroam

mcompton69 wrote: »

1) Under the sale of goods act, does the "reasonable length of time" apply to the retailer or the manufacturer.

The Sale of Goods Act lays down 'rules' between the buyer and seller.

Nothing in the Sale of Goods Act is anything to do with the relationship between you and the manufacturer.

You can of course choose to use the manufacturer's warranty, then that has nothing to do with the seller.

mcompton69 wrote: »

2) Is 18 months for a £500 laptop a reasonable length of time?

In my opinion... no.

leebtyler

best thing to do is contact them first, if they refuse to budge, take it to a local repairer and have it inspected, commission a report and claim this back if it proves it is not your fault.

after 6 months, under the sale of goods act, it is not the responsibility of the retailer to prove the goods did not conform to contract, eg. were inherently defective, it is upto you as the consumer.

aslong as it was not caused by wear and tear, or mis-use then its their problem to repair or replace it.