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Returning a product in person to online supplier
Hi all, just need some advise. I bought an [expensive] mountain bike from an online retailer (England) and unfortunately a part arrived broken, however this online retailer is literally 1mile from my house. I contacted said retailer and they sent a spare part, but it was the wrong size. I did ask if I could collect, but…
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perfecthomes.weekly payment stores
ater.years of nasty phones call..from perfecthomes..if you are 1day late paying them.im near the more then half way mark..in paying them back..4.a..tv which.cost me1168.06 pound..and a lap top which cost over 700pound.which i owe 23pound.what will be payed off tomorrow,,,..all the times they have scarred me..to…
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Evans Halshaw Extended Warranty Advice
I just wanted to share a story with you in the hope that it will save people some money! When I bought my used car from EH I also bought the extended warranty...unfortunately I broke down a few weeks back but the part that was broke was covered so I thought it would be fine. EH, however, still charged me £90 for…
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Refund for non-returnable product unlike the picture
Hello, I've just bought what looked like a beautiful coat online. It cost £100 and looked worth it in the picture. The website states it is non-returnable as the size 16-18 was made to order. What I got looks like a dressing gown. It is shapeless and baggy. While it is not damaged nor a completely different product, it is…
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Faulty PS3 from CEX
Hi everyone, I'm looking for a bit of clarification with regards to my consumer rights following a purchase of a second-hand PS3 from CEX. On 25th Sep 2010 I bought a 60GB PS3 from CEX in High Wycombe. On the 24th Sep 2011 I took it back as it had developed a display fault (graphics card I think). They complained at first…
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faulty chair
hi could any of you knowledgeable people help me with some information on what i can or should expect with this: bought a suite of furniture less than six months ago, however the mechanism on one of the reclining chairs has broken. when i pulled the lever, i heard a crack, a piece of plastic came off the foot part and…
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help and advice please
Hi hope this is in the right section as i am new to this site however i am in need of some help and advice. sorry if this is a long post about two months ago my partner and i bought a all the compenants needed to build a computer from a computer shop near where we live, we have been to this shop many times and never had…
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Taps4Less - Paid but no product & no refund
Taps4Less had a few bad write-ups on consumer sites, but I bit the bullet and ordered through them. What a mistake. They processed my order and my payment for a pair of traditional bib taps, then did not deliver. They repeatedly assured me the product was due, one delivery day after another. Each time there was never a…
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Complaints manager for Butlins please?
Hello, Please can i ask can anyone tell me the name/contact details of a/the head of complaints for Butlins? I just can not seem to find anyone. Thank you.
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Curry's - 1 month old laptop and refusal for replacement quoting their 21 day repair
My friend bought aToshiba satelite lap top end August from Curry's purchasing their costly additional insurance (i did say she was daft). After approx a month the laptop screen stopped working so they returned it to Curry's. They took the battery out, pressed the reset and hey presto all back to normal .......... When they…
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Incorrect spec prescription
What are my rights for the following situation - Had my eyes tested by a local optician. Ordered new glasses online, got them and they didn't feel right. Went back to the optician, they tested the lenses and all was fine per the prescription that I was given. So if the prescription turns out to be incorrect, do I have any…
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New EU rules on consumer rights to enter into force
http://europa.eu/rapid/pressReleasesAction.do?reference=MEMO/11/675&type=HTML The new EU Consumer Rights Directive has been formally adopted today by Member States in the EU's Council of Ministers. The new legislation will strengthen consumers' rights in all 27 EU countries, particularly when shopping online. After…
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cowboy builder declared bankrupt-what now???
Hi, I have previously posted about my dodgy builder and have found out through my solicitor that he is bankrupt and so was told to lodge a claim with the official recievers.My problem is what do I claim for?? We paid him £23000 of a £28000 quotation (in stages) but job is not finished and work has not passed building…
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Credit card company - data protection breach!
Hi there. I am trying this site/forum in the hope someone might have some good advice?! My sister in law has a credit card with RBS - on Friday they used her work phone number (a school) and asked to speak to her, but only used her Christian name. As a result another member of staff with the same Christian name came to…
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Courier has stolen my parcel!
Hi all! Apologies in advance for potentially long story - will try to keep it brief. On Monday, I ordered a new mobile phone from a mail order company I deal with a lot, and have a credit account with. I chose delivery on Saturday between 7am and 9pm as I thought I would be at home all day, and the parcel required a…
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Help with online returns please
Can anyone help regarding debenhams online purchases? I've always taken them back to store for a refund, as stated on the delivery note, even if they are in the sale and never had a problem until today. I've been told the policy changed on 1st Oct and a) they dont accept instore at all any more and b) i wont get a refund…
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Rejecting a new car
I asked on the motoring board about this but I think this may be the better place for it now. The car was purchased new from a dealer in March. As soon as we began using the aircon at the end of June, the problems began. The aircon was taking up to 20 mins to kick in and was also causing a 'engine malfunction' light to…
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car exhaust
hello, my grandson bought a car from a garage, 2 weeks ago yesterday, today the exhaust has gone has he any come back from the garage as it was sold with 12 months mot
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reduced bed
i ordered a bed from bensons for beds last week. it was £499 but there was 10% off on the day so i paid £450 and then £100 for a headboard. it is due to be delivered next monday. bensons are now selling this bed for £399 including a headboard and pillows have i got any rights to cancel the order and reorder at the lower…
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Help new tv
Hi All, Need a bit of advise on a new tv i have brought. Its a UE46D6530 and it was sold as FULLHD3D. This was on the box as well as the specs on the web site. Upon looking in to this more the tv is not full3dhd and looks like it drop the res down to 520. There are lots of forum posts popping up about this and i wonderd…
