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Faulty shoes
I bought a pair of formal shoes from a well known company (I don't think I should name it here) While wearing it for the first night out, I felt discomfort but didn't have time to get back home to change to something else. After a few hours when I got back home I noticed that the back of my feet is all bloody and the damn…
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Broken Mothercare Pushchair (after 2 months)
I bought a Mothercare own brand stroller at the end of August and by October the footrest has broken (during totally normal use). I took it back to Mothercare. I was told that the footrest was not covered by the guarantee and that there was nothing that they could do. The assistant told me that it was because we had…
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SADFART - reasonable length of time?
Hi all My freezer has decided to die, ruining around £200 of food in the process - I bought it 3-4 years ago and it was not cheap - £300 or so Any ideas if this could come under SADFART rules for not lasting a reasonable length of time???? Any help appreciated
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Dsr help
Ordered a watch out of a magazine and its not as nice as we thought so am returning it, the company charged us £9.99 delivery and want us to pay for the return costs, is this correct or do we each pay one way? Thanks.
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Mobile phone replacement - rights of replacement
Hi I sent my HTC Desire S mobile phone back to O2 as it kept freezing and rebooting randomly. A week later I received a Samsung charger (only the charger) from O2 with no note or explanation. When I called to check on my repair they told me they were replacing my handset with a Samsung and the phone would be sent shortly.…
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Returning a £80 microwave to Comet no recept?
Hello! My mother bought a Microwave last Friday (I think) and the employee at Comet did not give my mother a wallet for the recept. So she carried this heavy microwave to her car and got home and realised that it was not the right size. So she wants to take it back but lost the recept as it did not come with the recept…
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Ford Transit Van Side Window Fault
Hello all , I`m having a problem with FORD and my van , the side window is nearly falling out and the noise is so loud its hurting my ears . I have contacted Ford and they are just fobbing me off even though Autowindscreens said the problem was a massive problem on the 07 plate transit and Fords Tech guy said it was a…
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Supply of Services Act - evening classes
Hi Does the Supply of Goods and Services Act apply to evening classes? In February I started a course with the Lifelong Learning Programme at my local university. While I really enjoyed most of it, one of the tutors seems to have left without marking our last 2 assignments, worth 80% of the course. The course is…
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Sports Direct - purchase online, possible to exchange at store?
I ordered a rucksack online at Sports Direct. It arrived and the colour is awful. So I really want to exchange it for the same item, but in a different colour. Rather than all the hassle of posting it back to their returns department, is it possible for me to go to their local store and simply exchange it for the same item…
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Any advice regarding Supply of Goods and Services Act please
Looking for some advice on the supply of services and goods act regarding a hairdresser. From what ive read if i take the route below to get hair fixed somewhere else and write to the salon who messed it up to reimburse me as explained below, what happens if they fail to reimburse me, what do i need to do then? Thanks for…
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Advice please regarding gym membership (never been charged)
Hello I'm wondering if anyone can advise me on the following situation: Almost 3 years ago I joined a local gym on a 3 year contract. I've not used the gym much (to my shame) and certainly haven't attended in almost 6 months. Upon checking my bank today. I notice that I have never been charged a penny. I am looking to…
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Mediocre effort by Sky TV
Hello Blokes and Blokesses. Hope everyone is great on this fine, damp and clammy morning. I have signed up for Sky and the engineer came out and installed my Dish and TV and it was great, fantastic. We had an engineer expecting to come out yesterday to install the phone and internet, however, it was a no show, nada, not a…
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Xbox Game Return
I bought an Xbox 360 game from Asda today at midnight. It was a follow up game but to be honest, it's a real let down. I feel like I've been had, there are only a few new cars and tracks. I've opened it but I still have the receipt. Would you say the goods are not satisfactory? Can I get my money back? I feel like I've…
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Website emailed to say they'd give me refund - i still haven't had one.
I can't call them either as my mums on the phone right now & has a lot of calls to make today, so i'm asking for help here: I ordered some parts, which in the end i needed to return, which i did. I get an email from the company on Mon 10th Oct @ 3:58pm saying the parts had been received & they will process the credit for…
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Currys Problem washing machine
Hello I'm hoping someone will be able to help me out here! I purchased a hoover washing machine back in sept 2008, it has been problematic since I have had it. It has been repaired well over 14 times now with the same fault every time. It makes hole in clothes and leaves black oil marks on the clothes. I have finally had…
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ticket purchase cancellation
I have purchased tickets for the Good Food Show on-line. Within a day, I needed to cancel, and called the ticket office asking for a refund as I had bought them on-line. I was told that ticket sales were exempt and they do not have to offer a refund. Is this right or can I ask for my money back under the consumer rights…
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faulty chair
hi new on here, bought 2 chairs from bhs 18 months ago have complained twice to them about these chairs once abut the colour of leather coming off and they sent a technician to re spray the parts that needed doing and then recently the springs in one of the chairs has gone and become very lumpy so they sent abnother…
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DFS Sofa problem.
Hi all, Probably another thread in a long line of DFS problems! Myself and my partner order our sofa from the Birmingham branch in October 2010 to be delivered in December 2010. When the sofa was delivered it was ok until January of 2011, we noticed a seat on one sofa was collapsing. DFS sent out an "engineer to look at…
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Megabus refusing refund
Hi, I bought tickets to Dundee from Glasgow on megabus.co.uk this morning so I could go view a flat, but got a phone call at 5pm telling me it had been taken, so now I have useless bus tickets. I called megabus to ask for a refund but they say the terms and conditions don't allow refunds in the 24 hours before the tickets…
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given refund but prefer replacement!
Hi, i am new to this site so forgive me if i waffle. I placed an online order about 15 days ago with a 50% discount code. It never arrived and the company refunded without my knowledge. I was wondering if i can insist they re-send the parcel instead as the offer has now expired. Any help would be appreciated. Thanks.
