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laptop broke just out of warranty
hi all hope you can give some advice. got a toshiba laptop last september through the home access scheme. through the whole year it has been fantastic then suddenly today screen went black then smoke, so thought it was covered still by the warranty. however upon checking the warranty ran out sep 30 i realise that it is…
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Landscaper Ignoring all requests
Hi I had some stones (flags) laid in my garden and was given a 5 year guarantee. They did not use plasticiser in the pointing and a frost came while they were setting. I raised my initial concerns and he kept saying they were OK. It has all cracked and need re-pointing but every attempt to contact them, email, phone letter…
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feel ripped off by building design consultant
Hi people, I am posting this on behalf of a friend.. some advice would be appreciated. I am currently thinking about having an extension done to my kitchen and I invited a building design consultant around who said that he could do the Whole technical drawings for £800 plus VAT. I agreed in principle but no contracts were…
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Can I return for an exchange/refund?
I purchased a pair of Superdry jeans from House of Fraser 3 weeks ago (still have the receipt) that I have worn several times now but the colour keeps bleeding every time I wear them staining my skin and any other clothes/shoes (have ruined my white trainers) that I wear. I have tried to stop the bleeding by washng them…
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Comet cant fix my tv after 14 weeks???
(in short comet have been trying to fix my tv for just over 14 weeks now and still its not working) 14 weeks ago my 50" tv went black with mixed coloured stripes on the screen... This continued to happen throughout a few days so having purchased the "extra 4 year cover" when I purchased my tv {5 years ago this november} I…
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Toys R Us and a Elonex Etouch tablet
Hi, Does anyone have any other ideas ? or am I doing the right thing ? .... I have a disabled son that cannot talk and uses a communication aid that Noah would of been proud of. So i thought I wonder if there is anything on the market that could help - so i looked at some ''Android apps'' and thought ..mm yes this could be…
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1 & 1 Internet - Debt Collection
Hi all, I am currently being harassed by the second debt collection company working on behalf of 1 & 1 Internet. I have signed up for several domain names in the past and have always paid on a monthly basis. However upon being invoiced for the most recent they were about to debit the full 2 years upfront. I quickly…
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Bedding ordered in Majorca - wrong size
I'd appreciate some advice on how to deal with this - its complicated by the fact that I ordered some expensive bedding while on holiday recently in Majorca and I'm uncertain if where the order was placed makes a difference. I ordered a kit containing a lambswool underlayer, a silk duvet , 2 lambswool pillows and 2…
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Claim Back Money from Call Charges when hung up on.
Hey Ive been in contact with a company I purchased from several times via phone. For some reason, when ive been on hold for 20 mins the line goes dead before Ive ever got to speak to someone. Its an 0844 number and it costs me each time, this has happened 6 or 7 times now and I feel im out of pocket a fair bit. 20.4p/min.…
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The london mint office regulator
Hi, I was hoping that someone can help here with info or advice. Basically my father was scammed by this bunch; he was suffering from dementia and had dealings with them costing several thousands of pounds. He has now died and the full extent of how much he was into them for is becoming clear. The family want to pursue…
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Orange phone upgrade cooling off period
Hi, I am wondering if anyone can help as I am trying to help my girlfriend get out of the terrible upgrade she was offered by orange. She went from an 18month contract (which ran out about a month ago) which came with the top of the range sony erikson at the time onto a 18 month sim only deal which is £5 more expensive…
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3 year guarantee, who pays postage costs please?
Hi, if I have a product that is 2 1/2 years old, stopped functioning but still under guarantee, who would pay for the postage to return it? Thanks for your advice please
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eBay attitude towards Distance Selling Regulations
I recently bought a BIN item on eBay as a birthday present, but the seller sent the wrong item. They are refusing to send the correct item until I return the original item. It's dragged on for nearly a month now - well past the birthday. Under the distance selling regs (as I read it), they should send out the correct item,…
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Hermes Delivery Forged My Signature!
I’m new here and didn’t know where exactly to put this so please move if in the wrong location =P I had seen many posts about Hermes also. I’ll try and keep my story short. I ordered from Dorothy Perkins, they use Hermes as the courier. I waited in all day Monday for the parcel, I kept checking the tracking website and at…
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Need help
Last month I started getting messages from some unknown number 86008 saying "You have bid for some auction , to stop send message to this number or email to spotandwin.co.uk" As I never registered myself to anyone of these sites so I ignored all messages. Today when I was looking into my mobile bill and found that every…
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Rights when buying from US
Sorry to start a new thread but i really need reliable advice. I bought a piece of DJ equipment at $1033 (about £680) last night on Amazon.com. I thought I was getting a good deal but learned today that I will most likely have to pay customs and VAT fees to DHL once it enters the UK and is delivered. I have been told this…
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Cancelling a Builders Contract - 7 day cooling period?
Hi All, I recently signed a contract with a tradesmen for my kitchen refurbishment. Unfortunately, due to various reasons, I have to cancel my contract with them. The contract and terms and conditions says that if I cancel the contract anytime after signing it, I am immediately liable to £1,000 as cancellation fee. The…
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Trouble with Amazon and Hermes UK couriers
I wonder if someone can help me. I'm currently having trouble having ordered a Playstation 3 from Amazon using Super Saver Delivery. The couriers, Hermes UK, have failed to deliver the parcel to me. The trouble is it's listed on their tracking site as "delivered". Well, it hasn't been. Not to me anyway. I've since found…
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Solar Panels
My father in law has just decided to cancel having solar panels fitted. No work has been completed, just a salesperson visited the house. They have already taken £2,700 deposit from him and now they are refusing to refund any of it. Does anyone know where he stands? I've tried searching but can't find any other relevant…
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Advice on getting a Groupon refund please?
Hi, A couple of days ago I purchased a Groupon deal for two Sound Asleep pillows for £20. The deal page AND the e-voucher that Groupon sent me both clearly state that the purchase price is inclusive of delivery. On trying to redeem the voucher, the company ( UK Bedding) are adding on a £4.99 delivery charge per pillow,…
