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Where do I stand, legally, with this purchase?
I saw an item on a baby website much, much cheaper than usual. They had a full description of the item (pram and carrycot) but no photo, but it clearly said includes pram, carrycot, raincover (and a few other bits) I bought it and paid for it and recieved a confirmation email. A friend also bought it but she rang after to…
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Carphone Warehouse - please help
Hi, I hope someone can help help, I have purchased an Archos tablet from the carphone warehouse which has now developed a fault, its was purchased 10/06/11 I have all the receipts, I have been into the store in which i purchased the item they have told me that they don't deal with archos repairs and i would need to go back…
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shop wont refund for cable that doesnt work with my pc
connector cable bought new, but does not fit my pc (that is quite old!) - shop says its their 'company policy' not to make a refund, once an item has been taken out of the (sealed plastic) package.. but i cant check if it fits / works, until i do! The item itself looks ok, just the bits at either end are too big.... They…
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Hoseasons - wrong villa booked!
Ok.... here goes, last Oct I booked two villa style bungalows for my family and three other families for Guarnard Pines in the Isle of wight. She read the description out to me and all was fine so we booked. Invoice came through - all fine. We get there and we find out that we aren't booked into what we thought we were. We…
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Returning a Suit
I bought a new suit 3 weeks ago and on the first wearing 4 buttons feel off! It is also not the correct fit so I would like to exchange it. The problem lies in the fact that I have lost the recipet. Do I have any options as I dont have the recipet? I did use my credit card, so maybe I have some cover there?
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Unauthorised direct debit
Hi Guys, I wonder if you can help because Vodafone just arent getting it. I joined Vodafone 2 months ago, from the off I asked that my direct debit date was changed from the 15th to the 22nd of the month (when I get paid through work). I was told this was fine, it came to the 15th and the money was taken, I wasn't told it…
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Could i get kicked out of a pub for this ?
Hello, I'm just wondering if I decided to have a drink in a pub in town where my Ex Girlfriend is a bartender, Could she have me kicked out ? If she did then what rights do i have ? Its not to cause trouble or anything, But me and a friend want to take 2 girls out on a double date there because its a nice small pub, And…
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Lumie Light Therapy
Hello all, The wife wanted to purchase something from this company (http://www.lumie.com) on Saturday morning and tried to use her debit card. However, she had accidentally not changed her billing address from work to home, so the payment was rejected twice. Imagine her shock, however, when she checked her bank account and…
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How Do I Smoothly Take Delivery of a Fridge etc.?
Yesterday i had a fridge delivered from electrocentreltd.com. Originally the delivery man intended to leave the box unopened, but I said I wanted to inspect it. I took a quick look and it seemed ok and signed to say it had been delivered and then additionally that it appeared ok on initial inspection but had not been…
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Curry's damaged my TV while repairing....
I've had a 50" TV for 2 years. I paid £877. It went in for repair due to a faulty circuit board under the SoGA. When I received it back, the screen was smashed (possibly done in the ware house or done in transit). Curry's have said it's a write off and are willing to offer me £450 as a contribution towards a new TV. I feel…
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Fashosts and billing: what rights do I have?
I have been using Fasthosts for both my domain registration and my web hosting for three years. These are invoiced and paid at seperate times of the year. The registration is once every two years and the web hosting is once every year. The domain registration is paid up in advance and is good for another 18 monthes. The…
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Can't get a refund from a dating/social networking site
Hello. This is very weird and I don't know if any of you will be familiar with any of this, but would appreciate any help. I pay (regulary) a £5 monthly charge for this website, but they have decided to remove me from the website. I got in touch with them and they told me I am banned, so I asked them for a refund (they…
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Bought a van for £8600 on finance last week, it's faulty, what are my rights?
We bought a van from Lookers in Birmingham last weekend, signing a finance agreement. They couldn't let me have it when we turned up as there was an engine management fault, they said they'd send it back to their local Fiat garage to have it fixed (They are a Vauxhall dealership). They said they'd deliver it to my address…
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Pc world/currys/knowhow
Not sure if this is in the right thread as this is my first post!! I sent my Laptop off to Knowhow through PC World / Currys on the 10th Sept and after several telephone calls and a visit to the store, i finally spoke to a gentleman thsi morning at knowhow how says my laptop is in the distrbution centre, but they dont know…
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Conned by roofers - Help!
I have been conned by roofers. This firm was recommended to me in good faith by a friend - But for some reason he decided to con me. He's taken thousands of pounds of my money. Stole my original slate tiles ans sold them, all he's done is put on roof battens over felt and dissapearred. He was last here 4 weeks ago, and…
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Someone using our address for credit
Hi all New to site. This may be in the wrong section but there doesn't seem to be a certain one to put this in so its a guess, please move if you feel the need. I have been with my present partner now for close to 2 years. She is not divorced from her estranged husband , he refuses to sign divorce papers so we are having…
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Faulty Item returning without packaging
I visited a well known Retailer doing a mystery shop last week. I'm not saying who it was for as I don't want to breach confidentiality details. Anyway, the brief called for me to ask a member of staff about returning a large games console which had stopped working. I 'purchased' this item with cash in May this year and…
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Why can't I cancel my gym contract?
I most recently (about a few weeks ago) joined the gym after moving into the area for University. I am paying a cheap price and so I was lured in on this 18 month contract. I thought the guy said I could cancel my membership but apparently I can cancel it for the summer only when student term time finishes. Basically, I am…
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worried about voucher
I saw a code online which I used to order lots of stuff with a great saving, and the stuff was delivered yesterday, but I'm really worried now, as some people who also placed orders have received calls from the company saying they weren't entitled to order using the code unless they had received a paper one in the post. As…
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Ready-made Curtains and DSR
Hi all There's a pair of curtains I'm interested in ordering but I'm not sure if the colour etc will be quite right. On the website however it states:- Home Approval Exception. These items are not sold on home approval, unless returned unopened and in the original packaging within 7 days of receipt. Please refer to our…
