Help new tv

stu2405

Hi All,

Need a bit of advise on a new tv i have brought.

Its a UE46D6530 and it was sold as FULLHD3D. This was on the box as well as the specs on the web site.

Upon looking in to this more the tv is not full3dhd and looks like it drop the res down to 520.

There are lots of forum posts popping up about this and i wonderd were i stand as this tv has been misssold.

here is a link to one of the forums about the tv....

http://forum.samygo.tv/viewtopic.php?f=24&t=2346

Any advise would be great.

Thanks

Stuart

balmk

What is it about the TV that makes you think that it is not 1080p full HD? Are your input devices (blu ray player/sky HD) set to output the signal at 1080 and are you using an HDMI cable rather than SCART?

Esqui

It's definitely a Full HD 3D, as it uses active shutter lenses, which can create a 1080p 3D image. How are you connecting up things, and what is it you're using?

stu2405

I have 2 test files via usb stick.

You can see all is fine on the 2d test file and you can read all numbers and letters.

Switch to 3d and its all jumbled up.

Take a look at this link that explains more.

http://wiki.samygo.tv/index.php5/D6x00_TVs_FULL_HD_3D_Defect!

bris

Samsung are denying there is a problem, if they say there is nothing wrong then you will struggle to reject it as faulty. How long have you had it, could DSR be an option for you?

somethingcorporate

Where did you buy it from? it would be down to the retailer to address any issues you had with it and not Samsung.

stu2405

Hi,

I have been intouch with the retailer and this was the responce.

Dear Stuart,
Many thanks for your follow up email.
There is nothing that we have to fix unless you have a letter from Samsung stating there is a fault with your unit. Obviously if there is then we will repair your television under the terms of the manufacturers guarantee.
If you have any technical correspondence, I can forward this to Samsung for their response.
Kind Regards
Daniel Thomas
Sales Manager
Simply Electricals

Dear Stuart,
Many thanks for your email,
The specification for the product that we provide is the same specification that is provided by Samsung. Should you wish to take this further then you may contact contact Samsung via mail or telephone.
Kind Regards
Ryan Gilmore
Simply Electricals

Got the tv on the 1/08/11

somethingcorporate

That's a load of rubbish, if there is a fault it is up to the retailer to prove it is down to something that is not inherent (assuming you have owned it less than 6 months).

Provide them a letter before action (search the website for a template) and give them 7 days to fix it and then if they do not comply start a small claim for your money back. They are selling goods that do not conform to contract, this has nothing to do with Samsung.

The retailer is an absolute cowboy!

stu2405

Thanks, will take a look now

vyle

Correct me if I'm wrong here, but if the test image/signal is using top/bottom then it will never be a true 1080p 3d image.

Have you tried using a 3d blu ray in a machine connected with a 1.4 standard HDMI cable?

JamesK10

Also, is this a question of Samsung's misrepresentation of its own stuff again? Are they adding 2 x 520 and rounding up to 1080p for each lens in the glasses?

I remember when they passed off their ClearMotion 100 technology as being exactly the same as hardware 100Hz on 2D screens - and it's not. Thankfully I got to see one and compare it to the real 100Hz on my CRT monitors and TV - and then strike Samsung off the list.