Incorrect spec prescription

T4LFR

What are my rights for the following situation -

Had my eyes tested by a local optician.

Ordered new glasses online, got them and they didn't feel right.

Went back to the optician, they tested the lenses and all was fine per the prescription that I was given.

So if the prescription turns out to be incorrect, do I have any come back to the optician that tested my eyes. I.e I may need to get a lense replaced in my new glasses - do I have to just pay for that or does the optician have any responsibility?

Thx

whitewing

We've ordered online a few times. Once DH tried his new specs on and they felt funny. The two lens were correct but had been put in the sockets the wrong way ie the lens for the right eye ended up over the left eye and vice versa. That may explain why the lens matches the prescription but they feel wrong.

nedmundo

Whilst technically the prescribing Optometrist is responsible for the prescription issued, that may not necessarily be the cause. There are other factors to dispensing spectacles such as lens centration distance, lens design and back vertex distance which can all play a part and may also explain your symptoms.

The prescription issued specifies purely lens power and none of these other factors which are the responsibility of whoever dispenses the spectacles.

The best thing to do is to book yourself in with the originally prescribing Optometrist for a recheck. If it transpires that the problem is with the prescription, they should resolve the issue for you. If it is down to one of the other factors mentioned above, then they are not responsible and would be quite entitled to charge you again for the appointment. You would then need to take it up with whoever supplied the specs, which may prove difficult. It's a good example of why it's still best to have an an eye exam and specs dispensed under the same roof - it makes any issues much easier to resolve.