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BMW Car problems - Help please
Hi everyone, Firstly I hope I have posted in the right place! I have a BMW on 09 plate which I bought in march 2010 on their PCP plan. The car has begun to have problems, with the main one being a constant shake when at standstill. The car has been in to my local dealership on 3 occassions in the last few months, yet the…
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UPS wanting to collect unpaid Import Tax
Hi, I was wondering if anyone can help me here? Last month, I bought an item worth ~£70 from California. It was shipped via UPS and delivered no with no problems whatsoever. Then, yesterday I recieved a letter from UPS, claiming I owed them £22 in import duty that the driver should have collected upon delivery :eek: Is…
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JD Sports - Advice on Returning Faulty Trainers
Looking for some advice. Bought my son a pair of Lacoste black hi-tops on 30 July from JD Sports for starting back school on 17 August. He has been wearing them fro 3 weeks and the sole at the heels has wore down so much that it's through to white rubber and then through another layer - I think they would even let in…
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been scammed on ebay - please help
Im not 100% sure if this has been posted in the correct place so please feel free to move. Well basically ive been selling a few bits on ebay recently to go towards buying christmas presents so decided to look and see how much stamps were to buy on ebay and i could get a book of 100 for £39 instead of £46 so was going to…
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Urgent help required - all is shut at the w/e
Hi to all, I am acting as advocate to a couple who after returning from abroad place their cats into a cattery for quaranteen. After the six months were up they could not afford the bill, and offered to pay the cattery in 4 instalments. This was rejected buy the cattery, who explained the cats would be returned upon full…
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Silentnight & Sainsbury's - nightmare!
This website has been my saviour on many occasions where I've researched a product etc before buying something, but thankfully have never had any issues serious enough to have to post anything. Sadly now we do Would be so grateful if anyone can help us with a nightmare situation we are in with Silentnight. We ordered a…
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Complaint about Stannah warranty
Hello, I was wondering if anyone could give me some advice. My 90 year old father died a couple of weeks ago. Back in March of this year he purchased a Stannah stairlift as he was no longer able to use the stairs in his property. This week the company came and removed the stairlift and gave us (his children) a cheque for…
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eBay outlet seller not refunding despite not receiving item
Hi guys, i need some advice regarding my dispute with ebay and a seller called SoleTrader_oulet. I ordered a pair of trainers which never arrived despite being shown as delivered in the tracking information. When I asked the seller, they informed me that the driver misread the address and delivered it to the wrong house.…
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foreign object in food from well known retailer
My son bought some white chocolate chip cookies form a well known retailer today. The cookies were found to contain shards of metal. Can anyone offer me advice as to where to go and what to do from here? Much abliged for any assistance.
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DFS yet again...
ok, bought 3 piece suite which was delivered last november, so now had it for aprox 10 months. Contacted dfs in april as one side of the sofa which is a recliner has sagged and looked scruffy. They sent out upholsterer who said it was that side was used more than the others??? which it isnt and also the chairs are fine.…
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chip pan has burnt a hole in mums worktop what can we do?
Hello, I am hoping for some advice. My mum has had an electric chip pan for roughly 3 years. It has been working fine for this period, however last night, the chip pan made a load bang. We unplugged the chip pan and quickly took it outside as it was smoking. When we looked back, we noticed that the chip pan had melted at…
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Mis Sold Goods in November 2004
Hi, I don't think I'll be entitled to a refund or replacement on this one as I purchased the goods over 6 years ago, hopefully someone here will be able to shed some light on the situation. I purchased a set of forged pistons for one of my project cars (a hobby of mine) in November 2004 from a well known company at a cost…
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So angry with Tesco right now
On saturday the 3rd I was due my grocery delivery between 10-11AM. It wasn't even 9am and I was called and told my delivery would be up to 7 hours late!! I was shocked and hung up. Then called right back and said I was just shocked that it would be 7 hours and she said it would likely be less and after me asking she…
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Am i entitled to a refund??
I have just purchased a necklace for my wife to be a present for her wedding day, i was told at the time of purchase if it wasnt the correct size i could change it and it should be here in time for our special day althou it could take afew weeks to arrive. After thinking long and hard decided to give her the necklace early…
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Debit card refund
I paid my vodafone bill on the 1st september with my debit card but instead of taking 1 lot of money they took 3, i phoned them and they said it would take 10-15 DAYS to get my money back, after much ranting i was promised 48 hours, i still have not got my money back!! what are the rules on getting my money back please…
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Distance Selling Regulations - Clarification?
Hey everyone, I just purchased a scanner/fax device from a well known electronics firm via online order. It arrived with the box having previously been opened by the supplier to place the receipt inside. I cut along the supplier's tape only to inspect the unit, but later that day, I was given the very same device by…
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dress stitching coming apart
i brought a dress from debenhams to wear at a wedding last weekend. i have noticed that the stitching on the hem at the bottom of the dress is coming apart. i saw that the stitching was coming apart as soon as i put the dress on but as the day went on it got worst. would i be able to take it back for a refund or repair.…
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Damaged Letterbox
2 days ago my letterbox was damaged by a staff member of a local chinese takeaway posting a menu through my front door. There was no damage to the letterbox prior to this happening. I was in when it happened and went out and tried to discuss it with the staff member there and then however they spoke very little English. I…
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Is it worth a report to Trading Standards about a possibly unsafe light fitting?
About 6 months ago I needed to replace the tube in the kitchen, as the inverter on the old one had died, I made the mistake of saving 20 minutes and getting one from homebase. I wasn't impressed with the build quality at the time (coke can was the phrase I think I used to describe the quality of the metal housing). Fast…
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Two marked prices
Hello, Today I bought a new winter down filled coat. If the forthcoming winter is anything like our recent summer then I need it. It was in the sale. It had a big sale sticker marker was £249 down to £219. It's a great brand and fully waterproof so I thought why not. Any way I got it home and had a full read of the tags on…
