Two marked prices

Gingernutter

Hello,

Today I bought a new winter down filled coat. If the forthcoming winter is anything like our recent summer then I need it.

It was in the sale. It had a big sale sticker marker was £249 down to £219. It's a great brand and fully waterproof so I thought why not. Any way I got it home and had a full read of the tags on the coat and noticed another smaller sale sticker saying was £249 down to £119 and now I'm disapoointed. The coat is still great, but what are my right with regard to the price difference?

I intend to go back to the shop tomorrow to point out the discrepancy.

Thanks for reading and hopefully replying.

Ginge

fwor

It's certainly worth a try - if they care about customer satisfaction then they will probably be sympathetic.

However, if the coat is not in any way faulty I don't think you have any ~right~ to a refund of the difference. In effect, the price ticket is considered to be an invitation for you to make an offer, which they can accept or not as they like. Effectively you offered to pay £219, they accepted and a legitimate deal was done.

pawsies

To them though unless it was an official sticker they could think you'd put the price on it. However they would have to prove that and that works in your favour

arcon5

pawsies wrote: »

To them though unless it was an official sticker they could think you'd put the price on it. However they would have to prove that and that works in your favour

They don't have to prove anything.

op offered £219, they accepted, sale completed.

They may offer some form of goodwill gesture, perhaps a gift voucher -- but they don't have to.

scheming_gypsy

There's a good chance that because the sales person didn't see it had been discounted further, they'll refund you and then let you buy it back at the reduced price.

jm2926

This happened to me in Debenhams. I went back the next day and they said it was advance ticketing for the sale, and refunded the difference.

If I were you I'd check online/instore for the price tomorrow, and the returns policy as it may be worth returning and repurchasing if they won't refund the difference and their policy allows refunds(they don't have to)

The_Pedant

Is there is clearly a tag with that price on, could it not be argued that you did not actually check the price and did not realise until later that 'you had been overcharged'?

Irrespective of what was observed at the time, the lowest price marked on the item should be the one the purchaser has the right to buy at. If the lower price was spotted by staff & this was a mistake then they have the option to withdraw the item from sale. However, once payment has been made then I would say technically you are then into the possible scenario of being overcharged. ... if you get my drift (it's late & my brain has been working too hard)

ShaneUK

Before you go to the Customer Service desk. take a look at the stock that is still on display and what price that has on it... Then try your luck!

arcon5

The_Pedant wrote: »

Is there is clearly a tag with that price on, could it not be argued that you did not actually check the price and did not realise until later that 'you had been overcharged'?

Irrespective of what was observed at the time, the lowest price marked on the item should be the one the purchaser has the right to buy at. If the lower price was spotted by staff & this was a mistake then they have the option to withdraw the item from sale. However, once payment has been made then I would say technically you are then into the possible scenario of being overcharged. ... if you get my drift (it's late & my brain has been working too hard)

But it's not the case, and nor should it be.

Watch then as people start swapping price labels around instore and spout their legal rights to purchase at that price.

Op wasn't overcharged.

I hope they offer something though.

pendulum

Could just be a typo on the label, £249 to £119 when it should be £219 (to match the other £219 label).

somethingcorporate

The_Pedant wrote: »

Is there is clearly a tag with that price on, could it not be argued that you did not actually check the price and did not realise until later that 'you had been overcharged'?

Irrespective of what was observed at the time, the lowest price marked on the item should be the one the purchaser has the right to buy at. If the lower price was spotted by staff & this was a mistake then they have the option to withdraw the item from sale. However, once payment has been made then I would say technically you are then into the possible scenario of being overcharged. ... if you get my drift (it's late & my brain has been working too hard)

Unfortunately you have got it all the wrong way around. No person has ANY RIGHTS to buy the private property of anyone else. Not in a shop, not on the internet, not anywhere. Nor if anything is priced incorrectly do they have to sell it or withdraw it from sale.

The OP offered to buy it at a price and the shop accepted. Contract agreed.

Contractually speaking "being overcharged" is very difficult to occur since the customer offers to pay the price rung up on the till for the goods. The mechanics of retailing does mean that customers feel they have more "rights" than the law actually gives them.

I do agree with the general gist of the thread that the shop should do something but anything that they do is purely out of goodwill.

Edit: Unless they have a returns policy which you could take it back and then re-buy at the lower price - but remember they could refuse you re-buying without having to give you a reason!