chip pan has burnt a hole in mums worktop what can we do?

2bFrank

Hello,

I am hoping for some advice. My mum has had an electric chip pan for roughly 3 years. It has been working fine for this period, however last night, the chip pan made a load bang. We unplugged the chip pan and quickly took it outside as it was smoking. When we looked back, we noticed that the chip pan had melted at the bottom and the melted plastic had burnt a hole in my mum’s worktop.

I appreciate that the chip pan is over 3 years old, and would understand if it had broke and didn’t work, however to start smoking and melt the plastic, surely this is a fault with the chip pan.

Have we any comeback with the manufacture, if so how do we proceed.

Thanks for your time.

Thanks for your time.

brettcta

after 3 years you'll struggle to prove it was inherently faulty. i guess you could contact the manufacturer to make them aware of the fault, but you're unlikely to get any recompense or a replacement from them after this time

pauletruth

probably cheaper to just get a new work top, but you could try you insurance. no chance on a 3 year old thing its just worn out.

2bFrank

Thanks for your reply, thats what I thought. However I am unsure how else this would have happened, You can see in the hole, where it started to burn, its right with the electrics built into the chip pan, it looks like a wire has melted onto the element from what I can see, you cannot get to these electrics unless you took the product a part, surely this would mean the product is faulty. I guess it is trying to prove this to them .

Any ideas on how to start. I have done a google search but there is not much for this.

RadoJo

You would need an independent report stating that there was an inherent fault in the chip pan. Although this would cost money, it should be reimbursed by the company you bought it from, but it depends how much money you are prepared to risk as the report may well come back as inconclusive in which case you would have a hard time getting anything from them.

Meepster

RadoJo wrote: »

You would need an independent report stating that there was an inherent fault in the chip pan. Although this would cost money, it should be reimbursed by the company you bought it from if it is proven to be an inherant fault, but it depends how much money you are prepared to risk as the report may well come back as inconclusive in which case you would have a hard time getting anything from them.

Just thought I'd add that for clarity (i.e. if the report comes back inconclusive, they wont reimburse for the report)

arcon5

Also, how much did the chip pan cost?

Even if it did come back as faulty they may try to argue dispute this is has lasted a reasonable time considering price and quality.

steven504

If you can prove that the chip fryer was faulty you could try to claim under the Product Liability Act.

vax2002

Your local fire officer would like to see this.

steven504

arcon5 wrote: »

Also, how much did the chip pan cost?

Even if it did come back as faulty they may try to argue dispute this is has lasted a reasonable time considering price and quality.

The manufacturer is liable for 10 years for a faulty product.

arcon5

steven504 wrote: »

If you can prove that the chip fryer was faulty you could try to claim under the Product Liability Act.

Product Liability Act ??

Where's that come from?

It may be covered by Consumer Protection Act 1987 or General Product Safety Regulations 2005