Distance Selling Regulations - Clarification?

Javezol

Hey everyone,

I just purchased a scanner/fax device from a well known electronics firm via online order. It arrived with the box having previously been opened by the supplier to place the receipt inside. I cut along the supplier's tape only to inspect the unit, but later that day, I was given the very same device by someone as a birthday present...! :money:

As I understand it, I am allowed to return my (now unnecessary) purchase under distance selling regulations. Assuming I contact them within 7 days, can they charge me a 'restocking fee'? Would my having opened the box affect this, especially in light of their having previously opened and resealed it?

Answers to the above would be greatly appreciated, as would any tips/info.

Thanks!

Oliver14

You need to inform them in writing withing 7 days you them should be refunded your full original payment including original postage. They cannot charge you a restocking fee. If they state in their conditions you have to pay return postage.

Some companies are clueless about their responsibilities and do try and not repay original postage or charge a restocking fee. So if they are like this it can be a bunfight to enforce your rights.

Javezol

Thanks a lot for your reply, Oliver14. When you say 'inform them in writing', will an email suffice?

bod1467

Yes it will.

derrick

Javezol wrote: »

Thanks a lot for your reply, Oliver14. When you say 'inform them in writing', will an email suffice?

Have a read of this.

From page 20; -
"What must my consumers do if they want to cancel?
3.26 They must tell you in writing, or in another durable medium, if they want to cancel. This includes letter, fax or email. A phone call is not enough unless you say in your terms and conditions that you will accept cancellations by phone."


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