Consumer rights

Archives for May 2010

Getting a refund at River Island 2 days after sale?
Bought an item from there on Sunday (yesterday). Stupid me, story short, i no longer want said item. Item is exactly as it was in the shop - tagged etc. No marks, no damage etc as i've not worn it, i've just decided i don't particularly want it. Question is, am i good for a total refund, or may they be within their rights…
incorrectly priced goods
does anyone know where i stand if an item i have seen in a catalogue is priced at £4 instead of the real price price that is on the internet of £43? Many thanks
Bait and switch?
I bought a magazine which came with a voucher for a freebie which could be redeemed at a certain "reputable" store. I emailed the company asking if either of my local branches stocked it, but they ignored my email. I waited a few days for a response eventually giving up and going to the store. They told me it was out of…
2 iPods for the price of 1?!
Hi, I ordered an iPod Nano from the Apple website, who advised shipping in 24 hours, 10 days later I had not received it. When I called to complain, Apple told me they could give me a refund or despatch another by UPS (the first having been sent with Royal Mail). I opted for UPS. I also had a second separate parcel which…
Sports Direct - broke the Sale of Goods Act
...by refusing me a refund. I bought a new Liverpool shirt in Sports Direct in Cardiff Bay on Saturday while on my way to visit a friend in Bristol. I'd worn it for approximately 30 minutes (over a t-shirt) when I noticed that the logo had "bled" so there were some red marks over the white and green parts of the logo…
Help - Post Office broadband refusing refund
Hello from a first time MSE user - hoping someone wiser than me can advise. I rented out my house in March, and the new tenants wanted to continue the broadband/phone package from Post Office without a break in connection. So we contacted them and arranged a change of responsibility without a problem. I then received a…
getting to the bottom of my parcelforce clearance and other fees
hi all, i recently purchased goods from the usa to be sent to the uk which cost me $52 + 49.99$ (p+p) which adds up to roughly $102. This was sent through USPS which was then passed on to ParcelForce. I recieved a letter the other day (around 6-7 days from purchase) that says i have to pay a clearance fee of 13.50GBP and…
TV RIP ater 14 months
Hi all Bought a LG 42" TV from curry's 14 months ago. Last week it the picture dimmed and then smoke started coming out through the vents at the back. I'm aware of the fact that shops have a responsibility under the Sale of Goods Act so I contacted Curry's. They asked for an engineers report, I got this done and it said…
Faulty laptop
Hi everyone, I bought a laptop last June. The screen started flashing and the only way I could stop it was moving the screen back and forward. I took it back to the shop and I was told I would have to contact the manufacture. Which I did (cost me £10 for the phone call) and the laptop had to be sent back to them for…
Returning a faulty item without packaging
Hi. I bought a Doctor Who Sonic Screwdriver (the new one) just under 5 weeks ago. Yes it was for me, not going to pretend I don't love all Doctor Who stuff like that. however since then the spring loaded action (it isn't actually spring loaded but worked in the same way) has stopped catching and just pops open most of the…
Heating breakdown, Plumber and Costs
[FONT=&quot]I need a constructive advice to this please, i posted this in the Heating thread but got no response hence posting here. [/FONT] [FONT=&quot]Just before Christmas last year, I had a leak on my under floor heating pipe connecting to the radiator in my lounge. I called out a plumbing company, the bloke arrived,…
Has Anybody Else Had No Help From Comet Customer Service?
Several weeks ago, I tried to buy a Sony TV using the "Sony Trade-In" scheme using Comet's website (via Nectar to get the points). The promotion code did not work on the website and after using Comet's online chat "help", it was verified that the code did not work and I was advised to call my order in. So, I placed my…
HELP natwest have made clerical error
ive recieved a bill from a debt collection agency for£480 its claimed its from the Natwest. i held acuurent account with them that i hadnt used for 12 months, there was no overdraft no loans ,cards, etc but some how it has acrued this debt? i have had no correspondance from the bank at all about this matter and now my…
Complaing about a solicitor
Does any body know what the procedure is when you want to complain about a solicitor,when you are the third party ? I presume there is an official route?e.g asking for their complaints process or a solicitor ombudsman?HELP! very confused.!
A mishap at an art gallery - broken painting - Gallery owner refused to listen
We decided to have a look around a gallery because we enjoy art, as we looked around our son threw his cup out of the pushchair which hit the back of a painting which was leaning against something on the floor(possibly an easel). The painting fell forward breaking the glass. The frame was undamaged as was the painting. We…
Ordered 1 TV but ended up with 2
We ordered A TV from a well known retailer, when it arrived it developed a fault after a week. Anyway after lots of confusion they ended up sending us 2 brand new TV's So were do we stand on this ? And what should we do ?
Distance Selling: PC world. Do I have full right if i buy online and collect in store
Distance Selling question: PC world. Do I have full right if i 'buy online' and 'collect in store'? Or do I instantly become disqualified if i collect the online purchase from the store? Many Thanks
Duplicate refund from Woolworths.co.uk
I recently ordered an item from the Woolworths website and when almost a month had gone by without it arriving, I contacted them to report it as missing. Rather than offering to send a replacement, they just refunded my card with the cost of the item & told me that if I still wanted it then I would have to re-order it…
Debenhams, time takent to refund.
I returned a number of items to Debenhams prior to going on holiday on 27th March (not sure of exact date but probably around the 24th) and I have yet to receive a refund. According to the email the refund is "still in progress". My email complaint was responded to, but simply by reiterating the fact that the refund should…
Faulty LG TV
We bought an LG TV on 15th June 09. In November 09 it developed a fault that made it impossible to watch. It was bought through DIXONS who collected it on 29th Nov to repair and delivered it back after Christmas on 27th Dec 09. The exact same fault has now started again today. My partner spent ages on phone but eventually…

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