2 iPods for the price of 1?!

chattabox9

Hi,

I ordered an iPod Nano from the Apple website, who advised shipping in 24 hours, 10 days later I had not received it. When I called to complain, Apple told me they could give me a refund or despatch another by UPS (the first having been sent with Royal Mail). I opted for UPS. I also had a second separate parcel which had not arrived, and the supplier suggested I contact my local Royal Mail sorting office to see if they had it - turns out they had two parcels, but had not left me a caller card for either - one of which was my iPod which I collected (without signing for). Meanwhile (same day) I had a card left by UPS to advise attempted delivery of the second iPod.

I was going to just refuse delivery of the second ipod, but thought better of it and called Apple to explain the situation. To my amazement, they told me that they had written off the first iPod, so I should just collect and keep the second and give the other one away!!

So - can I really just keep 2 iPods when I only paid for one, and if/when does it become legally mine? I don't want to give it away or sell it, and then get stung for the price again later down the line...

(I really need to know the legal angle on this please, rather than a 'Doh, just keep it'!)

thanks!

wealdroam

Get in touch with Apple asd ask them to kindly send you an email confirming what they said.

pinkshoes

Yes, you can keep it if they said so.

With any other company, the answer would be no, but Apple really don't seem to care, and I know 2 other people this has happened to!

Weirdlittleman

Actually I don't agree
If UPS paid out compensation for it then I would argue legally it is theres or at least until they are paid back any compensation payout.

custardy

Weirdlittleman wrote: »

Actually I don't agree
If UPS paid out compensation for it then I would argue legally it is theres or at least until they are paid back any compensation payout.

I read it as both were delivered and Apple 'wrote off' the 1st Ipod

Weirdlittleman

custardy wrote: »

I read it as both were delivered and Apple 'wrote off' the 1st Ipod

You read it wrong.

Apple sent the OP a replacement because they thought the first one was lost.

They likely claimed compensation from UPS for the "lost" ipod therefore its arguable if its their to write off in such a circumstance

I would be surprised if the OP got a letter through the post from UPS or apple asking for a fee or similar when it flags up they have 2 ipods. Its even arguable it could be seen as deception by collecting the 2nd knowing it was "lost" and had a replacement.

custardy

Weirdlittleman wrote: »

You read it wrong.

Apple sent the OP a replacement because they thought the first one was lost.

They likely claimed compensation from UPS for the "lost" ipod therefore its arguable if its their to write off in such a circumstance

I would be surprised if the OP got a letter through the post from UPS or apple asking for a fee or similar when it flags up they have 2 ipods. Its even arguable it could be seen as deception by collecting the 2nd knowing it was "lost" and had a replacement.

while you are telling me about reading it wrong
perhaps you would note the first item was sent via Royal mail

Weirdlittleman

custardy wrote: »

while you are telling me about reading it wrong
perhaps you would note the first item was sent via Royal mail

Apologies missed that. However it still doesnt change the fact it was sent by either recorded or more likely special delivery requiring a signature and insured.

If Apple did claim on this then I still contend there are potential issues here.

custardy

Weirdlittleman wrote: »

Apologies missed that. However it still doesnt change the fact it was sent by either recorded or more likely special delivery requiring a signature and insured.

If Apple did claim on this then I still contend there are potential issues here.

well thats dowjn to RM to contest
if they followed their own procedures then they would have a signature to contest any claim for loss
if they dont then they leave themselves open to a claim
the OP has informed Apple of the mix up

Weirdlittleman

Except the claim was made on the back of the OP reporting it lost.
The OP would be foolish to keep it without ensuring Apple send a letter confirming this. No doubt a bank holiday cover person didnt fancy doing the work themselves today and told the OP this.

custardy

Weirdlittleman wrote: »

Except the claim was made on the back of the OP reporting it lost.
The OP would be foolish to keep it without ensuring Apple send a letter confirming this. No doubt a bank holiday cover person didnt fancy doing the work themselves today and told the OP this.

the OP contacted Apple to state they didnt have the item
Apples answer to this was to send another
the OP has made Apple aware
if it were me in that situation then i would consider the issue closed