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Broadband & internet access

Archives for November 2021

Broadband bargain?
Signed to TT but had a mare trying to sort details. Cancelled after a week but days b4 set-up. Black Friday saw VF 65 mbs, £20/mth, 18mths contract, £150 gift voucher after a few months..works out under £14/mth ...do I need 65mbs? No but....
Virgin installed - good or bad?
We have been in our property 2 year and had sky installed with no issues however virgin are now in the area and offering a lot more for a lot less so no brainier we make the switch however the cables were jsit put down so how much work (aka damage) does it normally cause to wire your house up? Read a couple of horror…
Plusnet undercharging....Do I tell them?!
Hi All, I took out a plusnet contract earlier in the year and we had several teething issues at the start. This led to them giving a discount for the month where we had problems. However, every month since then has included the same discount...reducing our bill to £7 per month rather than the £20+. So this is now a tough…
Is your email address costing you £100s/yr? Blog Discussion
Read MSE Chris' blog: Is your email address costing you £100s/yr? Tips to help you ditch your broadband provider and keep your email address We're keen to hear from anyone who's gone through the process of moving their emails from their broadband provider to a freemail account (Gmail etc). Was it easy? What tips do you…
Changing from Virgin to Sky, Rename Router?
Because I am moving house and it does not have a Virgin Media connection I am going to be changing my broadband provider from Virgin Media cable broadband to Sky fibre broadband. I have about 14 devices connected to my Virgin Media WIFI so rather than change every device to the new WIFI can I just change the Sky router…
Vodaphone fibre deal
Martin Best Buy remember you can also get an additional £27 via Quidco making it an even better deal via broadband choices.
Unable to send Emails
I just tried to send a email but got a message saying it was unable to send the message .It came withe following message. You no longer have a network connection to the server.Please check your connection and try again later. Itried to send a email to wifw as well with the same result. Can anyone suggest what I meed to…
Vodafone wifi problem?
I’m with Vodafone bb and use their hub. Due to house layout it’s not practical to use ethernet so all devices are connected by wifi. Primarily these are a desktop, LG smart TV, Humax pvr, a Roku stick, couple of mobiles and an ipad. The hub says it connects at about 42 mbps and usually all works well with speed tests…
plusnet landline 'call credit' misleading?
I feel as though I have been misled and left with a phone bill of £30 over my standard bill. it could easily be my fault, but I feel aggrieved at how this has happened. I wanted to set up a call plan so I called them up and asked them to add it to my account. they were awfully nice about it and offered to also add a credit…
Wi-Fi extenders
I'm wondering if anyone can help me navigate the minefield that is Wi-Fi extenders please? I've been using a couple for a while - a Netgear one and a TP Link one - and am not getting great results. To be fair, our internet speed isn't great anyway and there are 5 people in the house but I've got one extender in the kitchen…
Broadband cancellation
Hello, I'm looking at setting up new internet in our new home, but not very attracted by the leap in price once the common 18/24 months is over. (Looking at a deal of £25 for 18months, then £44 thereafter). Is it common and/or simple to cancel at those 18 months and try a different provider, or haggle the price down to…
Virgin meadia absolutely the pits
My ex wife has just been given weeks to live Her brave fight with breast cancer is all most over She has been with virgin (ntl world) for over 30 years with out going any other provider At the moment she is on a rolling contract paying £48 per month for basic board band and TV and she'has a discount of £20 The £20 discount…
Talktalk mis-selling
Been trying to get my 85 year neighbour away from talktalk for nearly three years, last time they got him into a new 18 month contract with a "free" router. Since the last i time i delt with talktalk on his behalf, they attached my mobile number for service info which was handy at the time as his telephone line was out of…
BT refer a friend-what’s wrong?
So I’m a bt customer and just about to recommend someone with this offer but the referral link has suddenly disappeared! Does anybody know why/what to do?
Please help HTTP request error
This discussion was created from comments split from: Black Friday 2021: share deals as you spot them.
Sim Cards and 4G Routers
Apologies if this is a stupid question (or 2) A relative in the Scottish Isles has a new Transmitter for EE literally across the road and wants to run 4G Broadband and ditch their EE broadband which is very poor (via landline) If they go with an EE 4G Router or another does it have to be just an Unlimited Data Sim?? or Can…
Fiber 2 vs 4G broadband
I currently has BT Fiber 2 broad. I noticed Three is providing 4G broadband at half the monthly cost. I wonder if anyone switched from fiber to 4G broadband? How was the experience? I currently have Three's mobile too. When I tether from mobile I didn't notice any difference in streaming quality however, downloading large…
MSE Shell Broadband Offer
Hi all, couldn't find a thread on this topic - looking for anyone's experience of getting the promotional bill credit through from Shell Broadband. I recently moved into a new flat and signed up to Shell Broadband as at the time it was the cheapest per month on the MSE comparison, when taking into account the £50 bill…
LANDLINE FOR OLDER NEIGHBOURS
Looking for a landline phone service for older neighbours they need anytime calls but not internet ,any ideas as most packages seem to include Broadband. Is that the way to go
Shell energy broadband return
My router was returned nearly a month ago, confirmed with royal mail. Yet today I received an email saying I had not returned the router and I have been charged £35. I made a complaint, during which the call handler said they don't have any way of knowing whether the routers have been returned as they go to a different…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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