Virgin meadia absolutely the pits

Gcoyney

My ex wife has just been given weeks to live
 Her brave fight with breast cancer is all most over 
She has been with virgin (ntl world) for over 30 years with out going any other provider 
At the moment she is on a rolling contract paying £48 per month for basic board band and TV and she'has a discount of  £20 
The £20 discount ends on the 31 Dec 2021 
Taking her monthly bill to £68 per month 
I rang up virgin on her behalf to ask virgin if they could  extended the discount for one more month as she is struggling with her bills because gas and electric bills going up and because of her condition  she using  alot more energy and benefits not covering the rises 
The extra 1 month discount would  cover for  her  last days of life and help her  keep in  connected on face time with her 6 grand children 
But heartless virgin give the option of  leave or pay the £68
OR TAKE OUT AN 18 MONTH CONTRACT AND WICH WILL LOWER THE PRICE TO £35 PER MONTH . BUT THERE WILL BE A CHARGE OF £250 IF THE CONTRACT IS  TERMINATED BEFORE THE  CONTRACT END DATE 
THE PPRICE OF LOYALTY  WHICH OPTION SHOULD I PICK 

Detail_Merchant

Looking at this page https://www.virginmedia.com/help/billing-and-payments/change-account-holder#3
there seems to be a special phone number, 0800 952 2302, for when someone is critically ill.
Hopefully the people on that number are more helpful.
The other thought I had is that I think a contract automatically ends when one of the parties dies, and they can't charge someone in that case, but I can't find a definitive web page to prove that.
All the best in this difficult situation.

MSE_Laura_F

@Gcoyney, I'm so very sorry to hear about your ex-wife's prognosis. 

Thank you @Detail_Merchant for pointing out that number - that seems to be exactly what's needed.

Best of luck, @Gcoyney.