We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Broadband & internet access

Archives for August 2019

Local High Speed BT internet access is 10MB - in West London
Thinking of taking out a BT internet/tv sub and astonished to see max ddownload speed locally is 10mb - in a highly populated part of west London. Have they given up even trying to compete with other suppliers locally?
Plusnet to BT
My contract has run out with BT n they want to hike my price even after a tang then they only wanted to knock off a few pound. I have currently have Superfast Fibre 2 Unlimited I notice that Plusnet has an equivalent package but at quite a bit lover cost. Has anyone moved from BT to Plusnet Superfast Fibre ? How did you…
Systematically Throttled BB Speed
I'm rural so slow Broadband. EE said line supports up to 7.5Mbps and guaranteed minimum of 2Mbps (that's what EE *contracted* to give me). Maybe poor by city standards but that speed is tolerable for the little we use it. After a couple of months into contract the speed slowly began to degrade. EE know because they sent me…
Virgin Media offer
Walked past
Is Virgin Service really so bad?
Hi, I just had the Virgin service installed - 100MB package. I am getting close to this if I stand by the router. But upstairs I am getting 7.24 or less - Vodafone - I am switching from is 30mb+ in the same room and the virgin guy was saying their router is 50x stronger! Upload of just 0.32. The installation guy said he…
NOW broadband new contract
We signed up on July 21st with NOW. The date for installation was going to be Wednesday 14th August. (Our virgin broadband ends on 17th). My husband has booked time off work. We have just had a text that they will not update us until 19th. Very bad service, do we have any rights to cancel??
Final Bill - Legal Rights
I left a supply agreement with TalkTalk on Monday 29th July at exactly 10.21am, when Openreach switched my line (and supply agreement) over to Plusnet. In short, TalkTalk were trying to insist I pay a whole months charges in advance (although I was only their customer for one day that month), which I refused to pay…
3 (HG3) overcharging us - rip off ?
Hi Signed up for a portable internet deal at £22pm with 3. The first month they took over £55. We phoned to query this and they said we had signed up at £60pm. We had not received the 14 day cooling off letter until well after this, so they said it was too late to cancel (hardly our fault). They said they would reduce…
Desperately trying to cancel Virgin Broadband....
I have moved cable broadband provider, and attempted on several occasions to cancel my Virgin contract. Email has not worked. Phoning is impossible having waited over 45 minutes and still no answer (and I can't just dial 150 either as I'm on the new supplier). Sent a recorded delivery and standard delivery letter (shows…
Trying to haggle / cancel Sky broadband
My Sky broadband contract is up on the 12th September, so aware of the need to give them 31 days notice, I have been trying to speak to someone about it yesterday and today. Either to haggle a new deal - although it looks like they will be unable to get close to Plusnet plus Plusnet's no price increase guarantee - or to…
Plusnet to post office just don't do it !!
Due to go live two days ago (booked date over 6 weeks ago - financially I had to move). Have spent an easy 4 hours each day on phone to the two providers being passed from one department to another...Have explained I am sole carer to two people and they must be able to phone my landline 24/7. Post office just say something…
BT Sport
Hi, is it possible to get BT Sport without having to have BT supplying phone line and internet? We don’t want, or need, SKY packages, we just want BT Sport and our account is coming up for renewal so need to apply myself in finding a resolution as we definitely being screwed over by BT! TIA.
Have to move into temp accom following fire. What happens to virgin box?
I have to move into temporary accommodation following a major fire, while my house is restored. It will be several months. What happens to my VM contract? Can I transfer it temporarily to my new address?
Talk Talk renewed contract I believe taking advantage of vulnerable adult
I have become good friends with a gentleman who really is not very tech savvy, I fix his computer and phone when the simplest issues arise. Usually restarting the device works wonders but we both enjoy having a chat, he has mobility issues and I don't wish to say anything else but you get the picture. He has no savings and…
Cancelled supplier setup my new line
I have just moved house and I have had trouble setting up broadband. Initially I asked plus net my old supplier to switch they said on the phone they could do it 7 days earlier than anyone else. A lie...when I had my confirmation email it said the same as the others were quoting! They were more expensive so I cancelled. A…
Vodafone broadband contract query
Hi, looking for some advice. We moved in to a rental property while our house sold and I took out an eighteen month contract with Vodafone for broadband and explained we would be moving. I had no end of issues and spent hours on the phone as the broadband didn’t work well at all in the small three bedroom house but…
Cannot pay internet bill, what rights do I have with regards to making payments?
Hi, I missed a payment by one day, and went to make the payment the following day. The website is seemingly glitched. I want to pay this bill and have been attempting to for four days now. I have contacted support and they have firstly denied that there is anything wrong with their website, and now they have told me they…
What is the cheapest basic broadband option if I move to hull?
I have been enjoying the cheap £12-15 per month broadband offers for a few years now as gathered from the offers on MSE, I really will miss that if I move to hull and there are no good alternatives. I just looked on their website and they seem to be deliberately be hiding their basic broadband offer. I saw it in the small…
Broadband Comparison tool deals out of date
Just to point out that some of the deals listed on the Broadband Comparison tool are no longer available and haven't been for a few days e.g. TalkTalk Faster Broadband 11Mbps at £17.95 (now £21.50) and Fibre 38Mbps (now £26). Same on Broadband Choices. I managed to switch to Fibre on Sunday for the £22.45 deal but my…
Virgin making no attempt to keep me, how about others?
We've been with Virgin Media (Broadband only) for a few years now and usually pay around £31/£33 for their 200Mbps package. Usually when the price increases come they waive them for us or give us monthly bill credit to cancel it out but this time it's up at £39 and they aren't offering much in the way of keeping us. I…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Broadband & internet access

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Broadband & internet access

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free