We'd like to remind Forumites to please avoid political debate on the Forum... Read More »
We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
NOW broadband new contract
Options

northwest1965
Posts: 2,065 Forumite


We signed up on July 21st with NOW. The date for installation was going to be Wednesday 14th August. (Our virgin broadband ends on 17th). My husband has booked time off work.
We have just had a text that they will not update us until 19th.
Very bad service, do we have any rights to cancel??
We have just had a text that they will not update us until 19th.
Very bad service, do we have any rights to cancel??
Loved our trip to the West Coast USA. Death Valley is the place to go!
0
Comments
-
don't know?
But
1) Who will you goto that is better?
2) Who will you goto that will get it installed quicker at this late stage.
I'd put a complaint in. May speed things up or get a credit0 -
don't know?
But
1) Who will you goto that is better?
2) Who will you goto that will get it installed quicker at this late stage.
I'd put a complaint in. May speed things up or get a credit
Until they give us a confirmed date, (apparently all other dates have been provisional!!) we cannot get the compensation
We have been told by NOW that we can cancel if we want.Loved our trip to the West Coast USA. Death Valley is the place to go!0 -
Its hardly worth the bother for small amount of compo .
Cancel and wait even longer . None of these OpenReach visits are set in stone .0 -
Its hardly worth the bother for small amount of compo .
Cancel and wait even longer . None of these OpenReach visits are set in stone .
Decided to just wait, I just wish they had made it clear that our preferred date was not a confirmed date, just provisional as hubby taken time off workLoved our trip to the West Coast USA. Death Valley is the place to go!0 -
It looks like I'm following in your footsteps! Like you, I did not receive any disconnection email from Virgin and am also going to Now Broadband. My installation date is the 19th and hope they don't do this trick to me! I also have a couple of days overlapping with Virgin but wouldn't like to be in your position without a confirmed date.
I'll keep an eye on this post for any updates you might have and will add my experience if they do change my installation date.0 -
rallycurve wrote: »It looks like I'm following in your footsteps! Like you, I did not receive any disconnection email from Virgin and am also going to Now Broadband. My installation date is the 19th and hope they don't do this trick to me! I also have a couple of days overlapping with Virgin but wouldn't like to be in your position without a confirmed date.
I'll keep an eye on this post for any updates you might have and will add my experience if they do change my installation date.
Is yours just a provisional date?Loved our trip to the West Coast USA. Death Valley is the place to go!0 -
northwest1965 wrote: »Is yours just a provisional date?0
-
Just checked and on the order page it still says that we have an engineer booked for tomorrow. Along with .....
It's too late to change your engineer visit now. Just make sure someone over 18 is home and we're good to go.
We got the text yesterday confirming a delayLoved our trip to the West Coast USA. Death Valley is the place to go!0 -
After cancelling hubbys day off work today because NOW said they could only give us an update on 19th August nothing confirmed.....he gets a call 20 mins ago to say Openreach are on their way!Loved our trip to the West Coast USA. Death Valley is the place to go!0
-
Did you get your line installed and is your broadband working after all?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply

Categories
- All Categories
- 350.8K Banking & Borrowing
- 253K Reduce Debt & Boost Income
- 453.5K Spending & Discounts
- 243.8K Work, Benefits & Business
- 598.6K Mortgages, Homes & Bills
- 176.8K Life & Family
- 257.1K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.6K Read-Only Boards