Virgin making no attempt to keep me, how about others?

chib

We've been with Virgin Media (Broadband only) for a few years now and usually pay around £31/£33 for their 200Mbps package. Usually when the price increases come they waive them for us or give us monthly bill credit to cancel it out but this time it's up at £39 and they aren't offering much in the way of keeping us. I think £36 was the best they'd do - when I said I'd cancel they started the notice immediately.

I'm hoping they'll get in touch and offer a better price but I don't see it happening. I don't want to leave them and may have to call on the second last day and accept the £36 contract renewal but interested to hear if anyone else is having more success?

oldernonethewiser

chib wrote: »

We've been with Virgin Media (Broadband only) for a few years now and usually pay around £31/£33 for their 200Mbps package. Usually when the price increases come they waive them for us or give us monthly bill credit to cancel it out but this time it's up at £39 and they aren't offering much in the way of keeping us. I think £36 was the best they'd do - when I said I'd cancel they started the notice immediately.

I'm hoping they'll get in touch and offer a better price but I don't see it happening. I don't want to leave them and may have to call on the second last day and accept the £36 contract renewal but interested to hear if anyone else is having more success?

Will that still be on offer or will it have gone back up to £39?

AndyPK

Yeah the guy removes my offer! So be warned.

chib

If the offer goes, I'll most likely downgrade to the 100Mbps package at £27/month through uSwitch.

[Deleted User]

Don’t panic! They will call.

AndyPK

chib wrote: »

If the offer goes, I'll most likely downgrade to the 100Mbps package at £27/month through uSwitch.

are you sure that isn't a New CUstomer only deal ?? !!


I'd look for a backup plan if I were you!

Inner_Zone

Deleted_User wrote: »

Don’t panic! They will call.

Will they?

yeslek

they offered me £24 for the 200mb if I took out a new 12 month contract


however they did not apply this to the new contract/bill despite that being the only reason I agreed to stay - so they offered me a good deal(when my bill went from £31 to £34) but are trying to screw me out of it
plus there is a £20 install fee which makes no sense as I simply renewed with them, same router etc

waynerockett

Same thing has happened to me, rang to cancel, was made an offer of over 50% off and a free month. Brilliant.

Next bill was the old amount, rang to complain, got told nothing they can do, they have no facility to give refunds, and that I cannot cancel as when agreeing to the offer (which they haven't applied) I agreed to a 12 month contract.

AndyPK

typical of them.

you need to check the contract carefully within 14 days of agreeing

contract can be download from your account (under bills I think)

the.weekender

Do you get to speak to CSA's in the UK?