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BT = problems
I have to say I have had nothing but problems with BT. The latest problem is this: I phoned them asking if I could stream BT sport through the website, they said I should have fast enough broadband (it is only 2-3meg) and that I would need to sign up for 1 year to get access. I signed up and discovered that I cannot stream…
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BT have sprung unpaid bill on me
Hopefully, this is an appropriate section to post in. Couldn't find one in the essential money section. I received a letter from a debt collection letter from Fredrickson International Ltd regarding a balance of £154.84 owed to BT. I spoke with BT and was informed they believed I still owed £123.87 from the account I had…
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Same/superior broadband deal available for cheaper price: am I owed anything?
Sooo, I've been paying £40 for my Virgin 50mbps + Calls Broadband package. Virgin have had ongoing, superior offers with prices equal to or less than my package for months, such as 100mbps + Calls for £33. Am I owed any kind of reimbursement for the months where I've been ripped off?
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BT speed test
My BT broadband using their own speed tester, for which you need to be logged into your BT account, invariably registers 52 Mb/s for downloads, whereas using the recommended Broadband Choices Tester it regularly says the download speed is under 12MB/s. How would you interpret this?
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Left High & Dry by BT
I have resently moved house, but within the same village, in fact the new house uses the same BT Cabinate. At the old address I had superfast broadband service with around 30MB for about year and half, which was with Plusnet. I move about 200 yards around the corner from this address suing the same service provider,…
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How is a phone line installed?
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BT!! Help
Wonder if someone can help. My Daughter has just moved into her new house, called BT to come and install Broadband and TV, They came and set it all up on Saturday, since then the TV is constantly dropping, internet drops but not as often as the tv. They have been out and brought an aerial booster which has made no…
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Moving house and no Infinity 2 availability
Hi all, Just wondering what BT's stance is RE my infinity 2 contract. I'm in the process of moving house, and have just found out their speed checker site claims that there is only 3-7mb download available, which seems ridiculous in Reading. Obviously I'll give them a call and find out from them, but I was hoping that some…
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Problems with broadband speed help
Hi, I'm have trouble with my broadband speed with sky fibre. Im tied in to a contract until april 2018. I've run diagnostics ect but sky seems to think it's all fine, yet I'm getting 13mbps on sky fibre at low peak times and I was quoted to receive between 22.9-32.1 mbps (I have moved house recently so that was quoted on…
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Post Office Broadband & Phone offer
Plusnet deal ended and now paying £38 month for standard broadband and home phone (no calls or other services included). Called PN but there are no special deals/discounts available for Cornwall (market 1 area). Top picks seems to be EE 18m deal with £100 mastercard cash back, Post Office 18m deal at £19 per month or John…
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Basic line rental and calls package for an elderly person
My 90 year old mother has a Plusnet package (paid by DD), with broadband that she never uses. Anyone like to recommend a cheap basic line-rental-with-some-calls-package to replace her current one?
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TalkTalk Scammers on 01457 828541
I received a call from someone pretending to be from talktalk. The indiviudal was a male and spoke with a indian accent. He advised me my internet connection was slow, and I should go to my wifi box. When I told the gentlemen I did not have the time, he hung up. I telephoned talktalk and was advised this was not a call…
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Installing Fibre methods
Hi there guys, I'm working on a renovation project on a small hotel. We have a plan for the wifi set up around the building, the thing we aren't too sure about is the provider and a good starting point. The concern is that as the project nears it's finale (which is a good few months yet) we don't want all floors down and…
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What broadband speed do I need ?
Is 17mb broadband speed enough for internet surfing, email, watching smart TV and some films ? In the flat we have one laptop, 2 smart phones and use them mainly evenings and weekend ? We are in central London. It seems that the cheaper deals offer 17mb. Do we need more than that ? A basic question but to avoid an argument…
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Broadband keeps dropping, could it be plastic bag on line?
I have complained to EE and an engineer has called but failed to identify a fault. I had a look outside today and saw a plastic bag on the phone line, could this be the cause? If so who's responsibility is it to remove it? What is their contact number please? Thanks, Fortyfoot
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Broadband on all the time or off
I don't like leaving my broadband router switched on all day when I'm not at home. Will turning it off affect it?
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Lies from Openreach
https://www.openreach.co.uk/orpg/home/products/super-fastfibreaccess/downloads/sffa_exchange_lists/accepting_orders.pdf - is one big lie It has everywhere in the country that is Accepting Fibre orders - "NOW" I know of several places on the list - that are not even "planned for fibre" - let alone "wired up" yet So how are…
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MSE News: Broadband slower than promised...
Broadband providers will be forced to give customers more accurate estimates of the speed they'll get before they sign up, under proposed new rules - and you'll have the right to walk away from your contract speeds are slower than promised and don't improve within a month....Read the full story: 'Broadband slower than…
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BT Broadband Boost
Hi just got an email from BT today telling me they were giving me a free Speed Boost, my speed would go up to 76mb,no need to do anything it was a reward for for being a customer for 861 days. Now here’s the thing, I was on infinity 1 before and always had a solid down speed of 54mb. I have checked my router connection and…
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Vodaphone broadband installation - they may have changed the date.
So I have almost jumped ship with Virgin and have been receiving emails and text (today) to confirm engineer (Openreach) will be calling tomorrow PM to install new (needed) line and my service will go live that evening. Today I get the exact same email except the date is now the 10th. So call Voda and go on live chat at…
