MSE News: Broadband slower than promised...

Broadband providers will be forced to give customers more accurate estimates of the speed they'll get before they sign up, under proposed new rules - and you'll have the right to walk away from your contract speeds are slower than promised and don't improve within a month....
Read the full story:
'Broadband slower than promised? You'll soon be able to quit your contract if it's not fixed within 30 days'
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Comments

  • brewerdave
    brewerdave Posts: 8,505 Forumite
    Name Dropper First Anniversary First Post
    With the lack of support from BT Openreach, some customers are lucky to even get their problem investigated in a month let alone resolved:eek:
  • My personal opinion will be it'll be hard to prove that you aren't getting the speeds promised and certainly Vodafone insist you use an Ethernet cable to get the best guaranteed speeds. In reality this doesn't work.
  • tastyhog
    tastyhog Posts: 847 Forumite
    First Anniversary Name Dropper First Post
    don't all the major providers already do this?

    I mean guaranteed speeds were given on all the sign up checks I done very recently.

    and all the contracts give the option to leave penalty free if these guaranteed speeds aren't met.
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