Post Office Broadband & Phone offer

Trengilly

Plusnet deal ended and now paying £38 month for standard broadband and home phone (no calls or other services included). Called PN but there are no special deals/discounts available for Cornwall (market 1 area). Top picks seems to be EE 18m deal with £100 mastercard cash back, Post Office 18m deal at £19 per month or John Lewis £25 for 12 months.

The Post Office deal guarantees no price increases in 18 month deal period, includes weekend calls, free calls to uk help centre and may attract cashback from Top Cashback - not checked this.
But online reviews are poor. Would appreciate feedback from anyone using Post Office broadband and home phone. Also appreciate views on EE and John Lewis.

Former_MSE_Andrea

Can anyone help Trengilly with feedback?

Here's the EE deal mentioned

https://www.moneysavingexpert.com/phones/cheap-broadband#eefibre

Inner_Zone

Post Office BB is supplied by TalkTalk, run don't walk away.

John Lewis BB is supplied by Plusnet.

Moved from TT to Plusnet to BT due to TT's data breaches etc, Plusnet increased prices and were reluctant to match new customer pricing so went to BT, whom supplied a pre credited credit card which bought the BB price down to a good level.

Trengilly

Tks Inner Zone

I'm so glad I checked out the Post Office offer. I think I'll avoid that one!
Looks like EE is best prospect but I'll do some more research first.

teddysmum

Trengilly wrote: »

Plusnet deal ended and now paying £38 month for standard broadband and home phone (no calls or other services included). Called PN but there are no special deals/discounts available for Cornwall (market 1 area). Top picks seems to be EE 18m deal with £100 mastercard cash back, Post Office 18m deal at £19 per month or John Lewis £25 for 12 months.

The Post Office deal guarantees no price increases in 18 month deal period, includes weekend calls, free calls to uk help centre and may attract cashback from Top Cashback - not checked this.
But online reviews are poor. Would appreciate feedback from anyone using Post Office broadband and home phone. Also appreciate views on EE and John Lewis.

Try again with PlusNet.


I called to ask what they would offer me to stay and was immediately offered 'the same deal as you have,now'.


That is free ADSL, line paid upfront (which cost £12 more than last year because of a price rise some time ago), caller display 99p and calls package £8.


I asked if they could do a deal on calls, as my sister had £2.50 off her new to Sky deal, but was told that BT fixes their line and call rates, meaning they can only do a deal on broadband and extras. However ,I got the caller display free.


Last year £24.48/month.
This year £25.49/month

Trengilly

Tks teddysmum

I did call Plusnet earlier today and was offered a similar price to you which was much improved on my out of contract price. This is the bare minimum deal, standard broadband and home phone without extras. I also noticed that the John Lewis one year offer is down to £20 per month from £25 a few days ago. This includes evening and weekend calls and is provided by Plusnet so hopefully a very similar service.

pinkladyvenus

I was with the Post Office and would say avoid at all costs customer service is a nightmare. I was given a deal for 12 months free broadband 9 months into this they started charging me for the broadband. Customer service did nothing a letter and an email to the C.E.O received no reply. Have taken the matter to the ombudsman. I would say they are even worse than talk talk.

I have now changed providers to EE and when the post office were informed they decided to cut my Broadband off 5 days before the take over date off the new provider, but left my phone on. When I contacted customer services regarding this they were unwilling to correct their mistake.

MairiC

I haven't had broadband for 6 weeks and the PO have been appallingly bad at fixing this. I won't go into everything that happened here as I have still to write the whole sorry story up in my own post but needless to say that they are totally incompetent. I have spent 10s of hours on the phone, been lied to about what they were going to do about the problem and 3 engineer visits only to get my broadband back for 1 night then it went down again. This took another 4 days to eventually fix.
I am strongly advising everyone to go elsewhere for a broadband/phone deal. Plusnet and John Lewis have deals that are the same price or cheaper and won't cause you the hassle if anything goes wrong.

hutman

My post office bb went live yesterday.

Paid a fortune to get 'fibre' but the speed is clocking in at an rapid 13mbps...

I know they've capped it as i went for the cheaper fibre option of the two on sale.. but the estimated speeds were 38mpbs..

Should i cancel? Will it be a nightmare?

JJ_Egan

Are you testing speed the correct way ??
Direct connection to router from master socket and Ethernet to PC ?? . WiFi is no indicator of actual speed at the point of entry .
Have you been notified that your line will take on average 10 days to be trained ??

hutman

i connected it according to the instruction and tested LAN yesterday as well.

However im unaware of line training just noticed i connected one day before official go live date..