Vodaphone broadband installation - they may have changed the date.

Heliflyguy

So I have almost jumped ship with Virgin and have been receiving emails and text (today) to confirm engineer (Openreach) will be calling tomorrow PM to install new (needed) line and my service will go live that evening.

Today I get the exact same email except the date is now the 10th.

So call Voda and go on live chat at the same time after waiting a long time on the phone live chat say yes engineer will call tomorrow but service will not go live till 10th???

My gut feeling is that I will not see anyone tomorrow.

In anticipation of the above cancelled visit and that Vodaphone will charge a customer £110 for a missed engineer call I wonder if I will be discussing cancellation of the connection charge £60 ++.

Do I have any other options aside from cancelling the whole thing should my day off work tomorrow be a waste of holiday?

Should have known better as had problems with a mobile contract but to be fair all VP customer service agents did their best to sort it out but had to raise an official complaint in the end, unlikely to be staying with them for mobile come November.

JJ_Egan

Engineer may not actually call at the house only the local cabinet .

You can try the discussion of any charges with your ISP .Usual reply is variations of no chance especially when its actually OR that may or may not turn up .

esuhl

I had a nightmare trying to switch to Vodafone. They also gave me deactivation and re-activation dates that were almost two weeks apart.

Despite trying to get them to change the date so I wouldn't be left without a connection for two weeks, they did nothing. I made several calls, some hours long (just to change a date!). I was always promised a call back, but not once did that happen.

Their customer service is worse than useless. I'd be very wary of committing yourself to any kind of contract with them. Get out while you still can!

To be fair, I've never had a problem with the mobile network side of things. :-/

Heliflyguy

I allowed some time between deactivation of Virgin and new connection I think I could go 2 weeks so I will not be without or more important DD will not be without and I have other plans at home that day.

Its the possibility of having to arrange more time off work that niggles.

[Deleted User]

esuhl wrote: »

I had a nightmare trying to switch to Vodafone. They also gave me deactivation and re-activation dates that were almost two weeks apart.

Despite trying to get them to change the date so I wouldn't be left without a connection for two weeks, they did nothing. I made several calls, some hours long (just to change a date!). I was always promised a call back, but not once did that happen.

Their customer service is worse than useless. I'd be very wary of committing yourself to any kind of contract with them. Get out while you still can!

To be fair, I've never had a problem with the mobile network side of things. :-/

I have recently upgraded to their Fibre but they have messed up my billing again, I connected on 21st September so within the 30 day notice period, whats the best way to cancel? And would they switch me off straight away, or will I stay connected until I move to another supplier? Also would I have to return their router?

JJ_Egan

>>Also would I have to return their router?

Yes or pay for it .

iniltous

craigr98 wrote: »

I have recently upgraded to their Fibre but they have messed up my billing again, I connected on 21st September so within the 30 day notice period, whats the best way to cancel? And would they switch me off straight away, or will I stay connected until I move to another supplier? Also would I have to return their router?

if your contract started on 21/9/17, then presumably you accepted a minimum term of 12/18/24 months...I doubt you get 30 days of service to decide if you want the service or not, so if you give them 30 days notice to quit, chances are the early termination charges will be considerable..I would check with your Vodafone before you initiate a switch to someone else or just cancel.
As far as what happens when you do quit, depends on how you deal with it, and who you use next ( using Virgin Media is different) but, call another provider and ask them to migrate your service to them, you should have minimum downtime , call Vodafone and ask for the service to be ceased will almost certainly have a period of no service while the new provider sorts out service to you and costs more as you will get a broadband cease charge from Vodafone on top of any ETC if you quit before the minimum term has expired

onomatopoeia99

JJ_Egan wrote: »

Engineer may not actually call at the house only the local cabinet .

Though given the existing ISP is VM, there may be no BT line to the premises which would definitely require an Openreach technician.

esuhl

craigr98 wrote: »

I have recently upgraded to their Fibre but they have messed up my billing again, I connected on 21st September so within the 30 day notice period, whats the best way to cancel? And would they switch me off straight away, or will I stay connected until I move to another supplier? Also would I have to return their router?

I don't know. I was bounced around different departments, and was still on hold waiting to speak to someone TWO HOURS later when I tried to cancel. I tried emailing Vodafone and using the online chat, but no one could help.

Eventually I emailed the CEO, and finally someone emailed me to confirm the cancellation.

I said I'd be happy to return the router (still sealed in its box), but that I was not going to pay postage because of all the problems they'd caused.

I got an email back saying that everything has been cancelled and I owe nothing. I still have the router -- they didn't want it back.

esuhl

iniltous wrote: »

if your contract started on 21/9/17, then presumably you accepted a minimum term of 12/18/24 months...I doubt you get 30 days of service to decide if you want the service or not, so if you give them 30 days notice to quit, chances are the early termination charges will be considerable..

Vodafone allow you to trial the service for 30 days, during which time you can cancel and just pay call charges and pro-rata subscription fees, according to your usage.

https://support.vodafone.co.uk/Getting-started-and-upgrading/Orders-delivery-and-returns/Broadband-and-home-phone-orders/57528725/What-will-I-have-to-pay-for-if-I-cancel-my-Vodafone-Broadband-order.htm

iniltous

esuhl wrote: »

Vodafone allow you to trial the service for 30 days, during which time you can cancel and just pay call charges and pro-rata subscription fees, according to your usage.

https://support.vodafone.co.uk/Getting-started-and-upgrading/Orders-delivery-and-returns/Broadband-and-home-phone-orders/57528725/What-will-I-have-to-pay-for-if-I-cancel-my-Vodafone-Broadband-order.htm

Must admit to being quite surprised at this, perhaps it's something to do with OR offering monthly FTTC rental wholesale , so Vodafone don't lose out too much, still good on Vodafone for offering the option of getting away from them in the first 30 days relatively pain free