Moving house and no Infinity 2 availability

nickwoodward

Hi all,

Just wondering what BT's stance is RE my infinity 2 contract. I'm in the process of moving house, and have just found out their speed checker site claims that there is only 3-7mb download available, which seems ridiculous in Reading. Obviously I'll give them a call and find out from them, but I was hoping that some of you have some experience with this and might be able to prime me on what to expect.

To complicate matters I also took out a discounted mobile contract with them as an Infinity customer.

Hopefully the speed checker is wrong!

Thanks,

Nick

Inner_Zone

Reading is a big place. Used to have Virgin Media. I live in the centre and now have BT Infinity. Where about (roughly) are you? Is Virgin Media not available where you are.

nickwoodward

Im in battle place, the new builds by the 24hr tescos on Oxford road.

I'm currently under contract with BT though. Virgin being available would be good, but not if I'm tied in. Sam knows says fibre is available on my exchange, but BTs site says otherwise, although I've know it to be wrong.

Inner_Zone

I also live along the Oxford Road, near the old snooker hall now a church. Maybe the local box is just full?

wunferall

As above, there is a possibility that the local box is full.
There are ways to check if BT intends to increase capacity and also watch to see when the status for your cabinet changes so that you could place an order.

nickwoodward

turns out it isn't full - the exchange is only enabled in certain areas. mine's "coming in the next few months"

so the options are :

1. sign up for 12 months btbroadband. £2 cheaper for a 10th (or less) of the performance. this would then allow me to re-sign up for infinity when it came to the area - at a higher price than I pay now (because why would they let me upgrade mid contract at a decent rate).

2. pay £27 to block the phone line at my old property and continue being charged

3. cut the phone line with a knife (my suggestion) and continue being charged.

---

4. and here's the kicker - after a 20 minute phone call I asked the rep straight out - if you can't provide the level of service agreed are you breaking the contract, so can I cancel with no termination fees?

answer - yes. my mobile goes up by £5 a month, but yes.

..... lost for words.

iniltous

Playing devils advocate, it's you breaking the terms of the contract by moving not BT..if you were with Virgin , and moved to an area that wasn't 'cabled' by VM you would have to pay VM early termination charges if you were still within the minimum term...with BT they offer some type of service at every address, or allow you to leave penalty free.
Obviously if you new you were moving home , signing up to a minimum term that went passed the moving date was an error, and if fast broadband is essential , checking the address before deciding to move to it may have been wise

tastyhog

nickwoodward wrote: »

turns out it isn't full - the exchange is only enabled in certain areas. mine's "coming in the next few months"

so the options are :

1. sign up for 12 months btbroadband. £2 cheaper for a 10th (or less) of the performance. this would then allow me to re-sign up for infinity when it came to the area - at a higher price than I pay now (because why would they let me upgrade mid contract at a decent rate).

2. pay £27 to block the phone line at my old property and continue being charged

3. cut the phone line with a knife (my suggestion) and continue being charged.

---

4. and here's the kicker - after a 20 minute phone call I asked the rep straight out - if you can't provide the level of service agreed are you breaking the contract, so can I cancel with no termination fees?

answer - yes. my mobile goes up by £5 a month, but yes.

..... lost for words.

2. no such thing, the new tenant / owner is free to take over the line if they wish, you have no say.

3. illegal and you'll get a criminal damage charge for damaging Openreach property, along with a bill for replacing the phone line.