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Broadband & internet access

Archives for July 2012

BT Infinity Customer Service (or not?)
I got BT Infinity about a year ago and have had a constant battle with poor speeds and poor performance from the BT Homehub. After about enough I decided to lodge a complaint on BT's website two weeks ago and received a call early last Sunday (22nd July) from an off-shore centre who went through the usual reboots, line…
Plusnet cancellation fee rip off
Hi, There are plenty of threads already about Plusnet cancellations but I didn't see any that are quite as ridiculous as my situation. I've been happily using them for 11 months. I knew I might not need them for long so signed up to the £6.49pm package with "No Annual Contract". I paid a sign up fee of about £30 when…
Bt's customer "service." (hollow laugh)
BT's Infinity service is turning into a major joke to anyone who has had it installed recently. Promises of speeds that cannot be kept; customer service promises to call back that never materialise. Engineers that don't show. It has become a farce. Visit BT forums> infinity and see the complaints on there. Some people are…
Broadband Conundrum - Line or Provider?
Evening all, First post, but a regular visitor. Here is my problem: I was a satisfied Tiscali customer, now a not so happy Talktalk customer. My download speed has never been great, but I accept that to a certain extent as I live out in the sticks and I'm about 3 miles from the exchange, however it has recently dropped to…
Best Value Package from o2 broadband
Hi All Just looking if its possible to save a few quid from o2. Ive been on their broadband for years, I find it very reliable and fast, never had any problems, ive never had to ring support. I'm currently paying £13pm on the old package o2 Home Broadband premium. They have a package called all rounder for £12.50 but I…
Broadband Line Rental?
I'm a student trying to set up broadband in our house next year. There's been previous broadband connections to the house, however I'm unsure about what we'd need exactly. We don't want a phone. We want internet. But do we need "line rental"? Could someone please clarify what line rental is. For instance O2 all-rounder…
Sky activation abysmal service
Hi , I changed from BT broadband to Sky Unlimited Broadband for the price . I got given an activation date of 12th July , set up the router on the 12th and nothing. Rang Sky and they said there was a problem with BT Openworld activating my line at the local exchange (which I found out later that wasn't the case ) I was…
Organise Broadband without the phone no?
Hi Is it possible to organise a broadband deal with only the property address. My student son has just rented a flat and we would like to organise broadband before he gets the keys. The leasing agency have told us companys should be able to do this without knowing the phone number. They apparently don't know the number...…
why can,t i open my pictures
hi all Got a couple of albums on my computer. When I put the cursor onto the pictures for me to open up it just won,t. Is there any settings that need to be adjusted for me to do this. Really need to get into them so I can forward onto my neice. ` any help would be great
MSE News: Broadband speeds up across UK
"Broadband speeds have risen across the UK, but one in five postcodes still suffer from super-slow service..." Read the full story: Broadband speeds up across UK
Plus-net & BT problems on changing provider
Please beware before changing phone and internet service providers. Following a link on this website I decided to transfer my home phone & internet from BT to Plus-net,due to cash savings. I done the transfer request on a Sunday on line to Plus-net,everything seemed fine and good value as per info on here. I then 2 days…
Internet, phone & TV
Hi i'm sorry if this has been done to death, and if i have posted in the wrong section. Im new here and could do with a little expert assistance please:) I am due to move into rented accomodation and am on limited income, im looking for the best deal to get internet (with wifi router) phone (will only be used for line…
Broadband speed please help a non techie
Would all providers give the same speed to an address? I'm moving soon and the provider I was going to sign up with would be really slow and fibre optic isn't available. It's estimated to be 1to 3 thingys. Could I do better with a different company?
Frustrated with talktalk
I rang the customer services this morning for my MAC code. 20 minutes later, the advisor stopped offering me services that would actually involve spending more money. She left me hanging for a further 10 minutes to generate my code but then told me it would be emailed in 5 days. Is this the usual time to obtain the code?
File Sharing in Germany - 800 euro penalty
Hey Guys, Looking for a bit of advice here, my wife's parents received a letter in the post from a law firm claiming that she had downloaded an episode of the walking dead and that she had used p2p software to distribute it. I believe the file had been shared from a laptop we took with us when we went to visit them in…
minimum speeds
Whe you're told you can get speeds upto ??MB this usually means you will be one of the very very few who will receive the top end,but should there or is there a minimum that you should receive.My upload and download speeds are 0.5 and are useless.
BT Openreach and Sky's fibre optic broadband
Just had an interesting experience. Unusually perhaps, this is not a complaint against Sky, but against their partner in all things broadband, BT Openreach. I booked to upgrade to the new Sky Fibre broadband on 11 July and got an installation date of 25 July, anytime between 1 and 6pm. I subsequently received either a…
Xbox Live Membership RIP OFF
Firstly apologies that I have posted this in the Internet Forum but there didnt appear to be a more relevant category that I could see. I have just had a very frustrating encounter with Microsoft regarding the renewal of my Xbox Live membership. In the past it wass not necessary to keep a credit card on file, but now it is…
TalkTalk - getting a refund for lack of email access?
TalkTalk's webmail is hideous. It's been problematic for as long as I can remember but lately it's getting to the stage where I can't log in at all for entire days. I've complained and TalkTalk just say they're aware of the problem and trying to fix it (they've been saying that for years!), or say there's no problem at…
talk talk email cancellation scam?
Hi all. i have just received an email from Talk Talk with my name and phone number on it stating..: '[FONT=&quot]We have received notification from another telephone company to cancel your order for TalkTalk broadband for the following telephone number:' I've never been with Talk Talk or even rung them to enquire about…

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MSE News

Ofgem proposes new 'no standing charge' Price Cap – but Martin Lewis warns vulnerable customers need to be opted in or it won't work
Ofgem has today launched detailed proposals for a major shake up to its Energy Price Cap that dictates the price over 80% of homes in England, Scotland and Wales pay for their energy bills.
Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

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Broadband & internet access

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