Plus-net & BT problems on changing provider

Insigniaman

Please beware before changing phone and internet service providers.
Following a link on this website I decided to transfer my home phone & internet from BT to Plus-net,due to cash savings.
I done the transfer request on a Sunday on line to Plus-net,everything seemed fine and good value as per info on here.
I then 2 days later got an email stating that my new number would be ??? I did not want a new phone number and wanted to keep my existing number.I then got a email stating that my payment had been processed.(warning bells ringing).
I contacted Plus-net ref the phone Number change, and informed it was a mistake this would be rectified.Reference number emailed (Case closed)
I then received my MAC code from BT to transfer broadband to Plus-net,rang Plus-net to give this number and was told that my service had been arranged to be ceased from the 20th of July.
I asked who had requested this and was told BT or myself,I contacted BT and they said it seemed to be done by Plus-net.
Guess what I am the customer and bill payer but cannot have any say on this as each of the other companies are blaming each other.
Any way I rang P/net and eventually it seems someone their end had done the ceasing for no explanation.So I go back to BT and asked for everything to stop and I will stay with them at a new agreed rate for my broadband as long as the broadband stays active.
Told yes there will be no change receive an email with the new order number to stay with BT.
Come the Friday 20th July Guess what (no prizes for the answer)Yep broadband cut of,check with BT no it should be on try our faults dept after over 2 hrs. on the phone to different people to be told you broadband has been ceased and it can not be reinstated until the 27th of July.
Considering BT own Plus-net and BT retail (home phone services) also BT Openreach who are the supplier of the exchanges and wiring.
What a farce this is not finished yet as I am out of pocket at the moment and can see a long process trying to get the account into some sort of order. I have always been in credit with BT and to be fair have not had a problem with their services, but tried to cut costs and created a nightmare.
So beware what you do and make sure that you are getting what you asked for.
As stated this is not yet finished as the customer service operators are out to put their name against new contracts instead of resolving the issue.

syko29793

You need to speak to BT Customer options Team. The number is 0800 800 030 then press option 1.
This dept is trained within BT to deal with competitor related enquiries and it will bypass all the sales teams.

Insigniaman

Hi Done this hence on phone for over two hours,as you can see back on line before 27th this is due to a hurried email to BT.
To be fair the customer options team were really not helpful, as I previously said why have I had to wait 6 days to get a service back on that was already working.
This is meant to others to be sure of what they are signing up for.
I will keep this updated following further info reference my payments to both companies which at the moment are in excess of £180.00

eljmayes

Plusnet and BT have a very strange relationship- although they are different entities under the same ownership they do like to have a go at each other! Personally I can see BT reigning in Plusnet as they increase their sports portfolio.