talk talk email cancellation scam?

vwyob

Hi all. i have just received an email from Talk Talk with my name and phone number on it stating..: '[FONT=&quot]We have received notification from another telephone company to cancel your order for TalkTalk broadband for the following telephone number:'

I've never been with Talk Talk or even rung them to enquire about their service. I am with BT internet so its a bit of a puzzle. It goes on to say :

[/FONT][FONT=&quot]You may receive a welcome pack in the post from TalkTalk, and a letter confirming that your direct debit has been set up - please disregard these if you intend to cancel your order.


[/FONT] [FONT=&quot]We are sorry if you have decided to cancel your TalkTalk order. Remember, please call us on [FONT=&quot]0870 087 8038[/FONT] to ensure that your cancellation is completed. [/FONT]


Any ideas? :huh:

TalkTalk

Hi vwyob

The email sounds like our standard cancellation emails, when another ISP rejects a transfer order. If you are with BT and have not placed an order with TT it may indicate someone placed and order and errorneously entered your details. Whats odd however is they clearly entered the correct email address for you.

We can look into this if you tweet us @TalkTalkCare

Cheers

Mark
TalkTalk Online Community Department

Hatsoff

vwyob wrote: »

Hi all. i have just received an email from Talk Talk with my name and phone number on it stating..: '[FONT=&quot]We have received notification from another telephone company to cancel your order for TalkTalk broadband for the following telephone number:'

I've never been with Talk Talk or even rung them to enquire about their service. I am with BT internet so its a bit of a puzzle. It goes on to say :

[/FONT][FONT=&quot]You may receive a welcome pack in the post from TalkTalk, and a letter confirming that your direct debit has been set up - please disregard these if you intend to cancel your order.


[/FONT] [FONT=&quot]We are sorry if you have decided to cancel your TalkTalk order. Remember, please call us on [FONT=&quot]0870 087 8038[/FONT] to ensure that your cancellation is completed. [/FONT]


Any ideas? :huh:

hi , when i first enabled a new line under talk talks new line provision they took 10weeks to establish that they could not provide a dsl service despite already setting up a direct debit and being on their billing system. now talk talk wont provide me with the details as to why. im thinking scammers? or did BT muzzle their way in? talk talk representative pls help?! h

TalkTalk

Hi Hatsoff

If you tweet us @TalkTalkCare or email facebooksupport@talktalkplc.com we can look into this in more depth.

Regards

Mark
TalkTalk Online Community Department