Compensation for delayed flights Discussion Area

I would like to report my success story for a flight from Madrid to Manchester in April 2012. The plane landed just slightly over 3 hours late. I used the standard letter provided by this website with all the relevant fields changed. I copied and pasted this into the easyjet "contact us" section of their website. My complaint was immediately escalated by the person who received it, but the Escalations Department were quite slow, taking approximately 6 weeks to deal with it. Today, however, I have received confirmation that they are to refund me my €250 and should expect the money in my account shortly.

I didn´t even have to write a letter: all done by email.

Good luck, and I hope you all get your refunds!

I would like some advice about my rights in the following circumstances:

In August, I booked and paid for a return flight to Penang, Malaysia for my daughter, age 17.
The return flight is:
Penang to HK Cathay Pacific Fri April 2013
HK to Heathrow Cathay Pacific Fri
Heathrow to Manchester BA Fri

I was informed on Monday that BA have now made a change to their scheduled flights and the return flight from Heathrow to Manchester has been cancelled. My daughter returns on the eve on a Friday and there is a BA shuttle to Manchester one hour after she arrives. She was booked on the shuttle which left 2 hours after she arrived and it is this flight that has now been cancelled and removed from the schedule.

This flight took me a lot of time to plan, find and book. My daughter works on Saturdays and Sundays and so we found a flight that left early Monday and arrived back on Friday. She cannot now get back home until the following day, Saturday, which means she will miss work.


The whole ticket is booked through Cathay Pacific, but it is BA who have cancelled the flight. I have contacted them and they have said that my daughter has to arrange and pay for her own accommodation on the Fri night and claim it back later. This is not good enough in my eyes and I would like to know what my rights are. If they have made the change, they should accept responsibility for all their passengers booked on that flight, and pay for and arrange the hotel before she goes on holiday.

The alternative option is that she catches the midnight flight (a later flight) back from HK and arrives early on the Saturday morning to catch a BA shuttle up to Manchester. However, Cathay Pacific have said that all their seats are booked for that flight. But don't they HAVE to get my daughter back home if a flight is cancelled? Again, I really need to know what my rights are.

Finally, this means my daughter will now lose a day's pay. My understanding is that under European Directive 216 / 2004 she is entitled to Euro 250 because her flight (of up to 1,500km) has been cancelled. Is this the case, that she is entitled to compensation?
Or is that because the cancellation has happened more than 2 weeks before she flies, there is no compensation?

Thank you for your help. I am very dismayed by this upset caused by a cancelled flight, when I took care to book everything early and when I had the time!