Get Xmas pressies from Amazon? Use Amazon's price promise

Former_MSE_Archna · 8 January 2008 at 10:13PM

MoneySavingExpert.com Update Note: This post was originally written in January 2008. Amazon has since changed its policy. For more information please read the Amazon Changes Note.

What's this about?

Amazon has a hidden price promise that if you buy something and it drops in price within 30 days you can get the difference back. That means if you did any Christmas shopping there; you should check if the price has dropped in the sales, and if it has - claim the money back.

How do you get it back?

Amazon won't do this automatically, you'll need to go back and check the prices of the goods you've bought by logging into your account.

Simply visit your account and look at each invoice from the last thirty days and click on each item to view it's current price. Compare this to the price you paid and if there's a difference, copy down the order number and go to the 'Return and Refunds Contact Form' page to report it.

Step by step instructions

Log into your Amazon account
Click on 'view orders placed in the last 6 months'
Copy the Amazon.co.uk order number:
Click on the item to see if the price has dropped
Click on 'Help' followed by Contact Us, 'Customer Service'
Once you've found the right order click on Contact Amazon, copy in the order reference number and explain you'd like a refund as the price has dropped.

More tips:

This is one of the hidden Amazon shopping tricks, for others, read the Cheapest Online Shopping article

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nuttywoman · 8 January 2008 at 10:42PM

I did this with a dvd box set and got £16 back.

bizzybee · 8 January 2008 at 10:46PM

Everything I bought has gone up in price! :rotfl:

CAE · 9 January 2008 at 12:01AM

The price of my three items has increased by £28!!

ncrossland · 9 January 2008 at 9:01AM

There are a couple of sites which will monitor the prices of your purchases and send you an e-mail if they drop:

e.g.
http://www.nukeprice.com/webform.html

jack92 · 9 January 2008 at 9:08AM

I really wish I'd found out about this sooner because some of the things I bought have gone down in price but they're outside the 30 day claim period :mad: Oh well, will just have to remember Amazon's policy for this year then!

Nicola

chattyone13 · 9 January 2008 at 9:43AM

Important Message
We're sorry. We're temporarily unable to display all your orders below. Rest assured, we're working on the problem and expect to resolve it shortly. If you don't see the order you're looking for, please wait a few minutes, then visit this page again.:T

FL · 9 January 2008 at 9:45AM

I had one order where something had gone down. My other order was out of date. Great idea though.

CAHA · 9 January 2008 at 10:01AM

Thanks for this...most useful. I bought a "box" for £86 on the 12th December and have just discovered it is now down to £46...! Am awaiting a response from Amazon but wanted to say thank you in the meantime.

robnye · 9 January 2008 at 10:34AM

does this work if the item was purchased through amazon marketplace... ie amazon didnt actually supply the item, a private seller did?

deedums · 9 January 2008 at 10:48AM

Thanks from me too.

I'm also waiting for a response from Amazon as my items have been reduced by £24.50. It would be lovely to have a refund, every little bit helps

Get Xmas pressies from Amazon? Use Amazon's price promise

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