📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Home Delivery Network fails delivery

Options
feyelfz
feyelfz Posts: 1 Newbie
in Praise, vent & warnings
I ordered a printer from Tesco Direct, and it was supposed to have been delivered 3rd Jan. Waited all day for it, nothing. Waited all day again 4th Jan, nothing. Kept ringing and they gave me the number for HDN. Rang HDN, they said drivers kept running out of time. Then lied and said they attempted delivery and left a card. I've not stepped out of the house all day for 2 days and been chking the post box. No card, No bell No nothing. Then told me to wait again today. Absolute rubbish.
«134567…10

Comments

  • dmg24
    dmg24 Posts: 33,920 Forumite
    10,000 Posts
    Where is the Grabbit?!
    Gone ... or have I?
  • musicalj2
    musicalj2 Posts: 1 Newbie
    Part of the Furniture Combo Breaker
    They were in the news last week as having a dreadful reputation for 'hit and run' - useless company, I'm afraid. See if you can pick it up from their depot if possible - Interlink allow you to do this, not sure about HDN as hey are private operatives I believe.
  • custardy
    custardy Posts: 38,365 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    people registering just to have a go at HDN?
  • xoleeb
    xoleeb Posts: 111 Forumite
    feyelfz wrote: »
    I ordered a printer from Tesco Direct, and it was supposed to have been delivered 3rd Jan. Waited all day for it, nothing. Waited all day again 4th Jan, nothing. Kept ringing and they gave me the number for HDN. Rang HDN, they said drivers kept running out of time. Then lied and said they attempted delivery and left a card. I've not stepped out of the house all day for 2 days and been chking the post box. No card, No bell No nothing. Then told me to wait again today. Absolute rubbish.
    there is a really simple solution to this - just simply cancel your order and take your custom elsewhere - somewhere that doesnt use the services of Hdn, its no good coming on here moaning about it - vote with your wallet.!
  • aMeLia'S~MuMMY
    aMeLia'S~MuMMY Posts: 2,545 Forumite
    musicalj2 wrote: »
    They were in the news last week as having a dreadful reputation for 'hit and run' - useless company, I'm afraid. See if you can pick it up from their depot if possible - Interlink allow you to do this, not sure about HDN as hey are private operatives I believe.
    Hi do you know if there are any web links to this news article, i have done a search but cannot find anything, if not what was said? Having a tad of trouble myself
    :A
    This is a do-it-yourself test for paranoia: you know you've got it when you can't think of anything that's your fault.
    Robert M. Hutchins
  • Butlers1982
    Butlers1982 Posts: 3,286 Forumite
    Where is the Grabbit?!

    I wonder what people think grabbit actually means, when posting on here:confused::confused::confused::confused:
  • chalky_bertie
    chalky_bertie Posts: 1,154 Forumite
    Part of the Furniture Combo Breaker
    feyelfz wrote: »
    I ordered a printer from Tesco Direct, and it was supposed to have been delivered 3rd Jan. Waited all day for it, nothing. Waited all day again 4th Jan, nothing. Kept ringing and they gave me the number for HDN. Rang HDN, they said drivers kept running out of time. Then lied and said they attempted delivery and left a card. I've not stepped out of the house all day for 2 days and been chking the post box. No card, No bell No nothing. Then told me to wait again today. Absolute rubbish.


    I work for them. Post on the correct board and I may help you, just depends how you go about it.
    **BERTIE**

    Did you Know: It costs more than £325,000 a day to run the lifeboat service? (with no government funding) Please donate to the RNLI
  • withabix
    withabix Posts: 9,508 Forumite
    The H in HDN stands for HOPELESS.

    However, they're all hopeless at the moment....they've got worse since Christmas.
    British Ex-pat in British Columbia!
  • Butlers1982
    Butlers1982 Posts: 3,286 Forumite
    I may help you, just depends how you go about it

    Very friendly, i can see now why you work there;)
  • chartreuse_2
    chartreuse_2 Posts: 287 Forumite
    Butlers1982 wrote: »
    Very friendly, i can see now why you work there;)
    IMHO, this belongs on the vent board (hopefully a mod will move it there) and, anyway, there's no point in taking out any frustration on chalky_bertie.

    To be fair, I think it's more a question of area and depot than delivery company. IME all firms have good and bad depots, and most people know who the good delivery people are in their area and which ones are the stinkers. Where we live, Royal Mail are excellent, HDN are OK and CityLink are useless.

    What I'd like to see is companies like Amazon etc letting us have some say in which delivery service is used. At the very least, I'd like to know who the courier is before I place the order - I want to be able to say "OK, if you're going to insist on sending it via CityLink then I'll get it elsewhere." Somebody living elsewhere might actually prefer them, based on their experiences with the local depot.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351.1K Banking & Borrowing
  • 253.2K Reduce Debt & Boost Income
  • 453.7K Spending & Discounts
  • 244.1K Work, Benefits & Business
  • 599.2K Mortgages, Homes & Bills
  • 177K Life & Family
  • 257.5K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.
Update Your Picture