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Reclaim Unfair Bank Charges article discussion Part II

MSE_Jenny
MSE_Jenny Posts: 1,318 MSE Staff
Part of the Furniture 100 Posts Name Dropper Combo Breaker
edited 22 April 2009 at 5:53PM in Reclaim bank & credit card charges
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This is a continuation of original bank charges discussion thread. (This hasn't been restarted because of a new article - the old one got to long)
This thread is specifically to discuss the content of the new updated article

To discuss or ask a question about this article: click reply

Please note if you want to discuss 'the rights and wrongs of reclaiming charges' this isn't the place - this is a practical thread instead do it here
***** Want to tell your story in a newspaper/on TV? *****

Hi all. We need your help.

Bank Charges is often in the news and we are frequently asked if we have any MoneySavers that are willing to tell their stories to the press.

If you'd like to help spread the news and encourage others, please e-mail [EMAIL="casestudy@moneysavingexpert.com"]casestudy@moneysavingexpert.com[/EMAIL] (sorry but we can't answer questions at this email address) with as much of the following info as you can:

* what stage of reclaiming are you at - had money back /on hold / not yet claimed
* how much is/was your claim for
* who is/was your bank
* a daytime phone number - we often need to reach people at very short notice
* whether you are happy to appear in the papers,tv or both
* where you live


Further Links:
Many Thanks. We really appreciate anyone that can help us with this. :T
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Comments

  • cyberman_3
    cyberman_3 Posts: 230 Forumite
    In view of the recent Lloyds Bank success (maybe - maybe not), have a look at this

    County courts system 'in chaos'
    http://news.bbc.co.uk/2/hi/uk_news/6353597.stm

    It is vital that you ensure all your information is correct when using the County Court System.

    Reading the above shows that even if you are right, mistakes are made in the County Courts and you could fall foul of them
    The Winner Takes it All
  • cuddly1
    cuddly1 Posts: 56 Forumite
    Thx for that cyberman, although I dont know if its going to help ease anyones worries about going to court, but was great of you to highlight it, made interesting reading !!!!!!
  • katy3
    katy3 Posts: 20 Forumite
    superpoof girl was that today
  • katy3
    katy3 Posts: 20 Forumite
    oh and by the way wtg
  • tjclilac
    tjclilac Posts: 44 Forumite
    hi sugarpuffgirl,

    congrats and well done. can you tell me which number you phoned cos I have only got an 0845 one which I just keep getting put on hold all the time. Your guy sounds like he is having a nice day! thanks tjclilac
  • paul1e
    paul1e Posts: 84 Forumite
    Hi all,

    Update on my claim, got statements online and worked out charges to £3368 sent first letter claiming this plus interest on 05/03/07, recieved usual letter from Mr Langdale, dealing etc etc on 16/03/07, made a couple of phone calls but didn't follow up due to lack of finances and did not want to threaten court and not be able to follow it through, when finally in a position to carry on it was about 7 weeks after first letter, looking at a lot of hsbc threads it seem that people were filing online then getting offers after about 8 weeks, so thought would leave it for the 8 weeks, Hsbc stated that they started investigation into complaint on 12/03/07.. made phone call on 08/05/07 ready to carry on and was told that a offer letter had been sent that day, recieved letter dated 08/05/07 on 10/05/07 offering £2830.93. Phoned leeds on 14/05/07 to be told that it could not be discussed over the phone and i had to sent a refusal letter in and it would be reviewed. not happy with this phoned again about an hour later and different person told me that they would put me on the ringback list but it would take up to 48 hrs. Phone this morning and was told that I was on the ringback list but it was only put on it on 15/5/07 so expect a call tomorrow... 20 mins later recieved call from hsbc to discuss claim, told him i was not happy with offer and that the £85 of charges that they said I had been paid back I had not, he rechecked it for me there and then and apologised and said they had made a mistake, then offered me £3000, asked for £3300 and he said he could go no higher then £3000 as they will not pay out more then 90% of a claim, I said come on this is a negotiation and said i would be happy to settle at £3150, he said i bet you would, then said ok and he will get the offer out in the post today and expect to recieve it in 2 or 3 days.... I make that about 94%

    Seems HSBC are making a offer after 8 weeks, but if it goes to the court stage then they get their hard heads on and see it through for as long as they can.....

    Will post on the success thread when monies safely in my account....
  • tjclilac wrote: »
    hi sugarpuffgirl,

    congrats and well done. can you tell me which number you phoned cos I have only got an 0845 one which I just keep getting put on hold all the time. Your guy sounds like he is having a nice day! thanks tjclilac

    yes it was today and the number was . . . 01244 693024
    Hope this helps you all, good luck :D
  • Edinburghlass_2
    Edinburghlass_2 Posts: 32,680 Forumite
    10,000 Posts Combo Breaker
    cuddly1 wrote: »
    Thx for that cyberman, although I dont know if its going to help ease anyones worries about going to court, but was great of you to highlight it, made interesting reading !!!!!!

    Please read Martin's blog regarding yesterday court case with Lloyds. :)

    http://blog.moneysavingexpert.com/?p=457

    and the resulting discussion thread is here...

    http://forums.moneysavingexpert.com/showthread.html?p=5194473#post5194473

    and I'll get back to the old Discussion Thread questions later :)

    Please be aware the above link about courts in chaos is from February and the courts are doing all they can now to get cases through in a timely fashion.
  • katy3
    katy3 Posts: 20 Forumite
    I Am Waiting To Hear Back From Rbs And I Just Thought Everything Would Be Put On Hold After Yesterdays Events But After Listening To You I Still Live In Hope. Thank You
  • Simon7685
    Simon7685 Posts: 1,117 Forumite
    Part of the Furniture 500 Posts
    Hi

    Can anyone give me any advice?
    I started my claim in March 2007. Last Friday I received a copy of the banks defence (from the bank themselves). MCOL states defence received effective 13/04/07 and I can go no further with my claim online. To date I have received nothing in writing from the court. Does anyone know how long this usually takes?

    Also can anyone advise me as to what I should take along to the hearing once it is happening?

    My bank is Abbey and the amount I am trying to reclaim is £2704. If anyone else is battling Abbey or sucessfully done so please get in touch so we can compare and maybe help each other along the way. It is quite un nerving to think that the average Joe Bloggs is taking a massive company to court!!!

    Thanks very much
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