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Free BT installation deal discussion
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Former_MSE_Archna
Posts: 1,903 Forumite
Important. Update Note 11.30am 22 April 2009
We’re hearing feedback that people are being turned down for this deal. We’ve written confirmation from BT powers that be, that “It’s available to all customers new, existing and returning.” It's sending out an urgent briefing to its call centre this morning to ensure all of its staff are fully aware of the offer. If you've already tried and failed, try again later.
We’re hearing feedback that people are being turned down for this deal. We’ve written confirmation from BT powers that be, that “It’s available to all customers new, existing and returning.” It's sending out an urgent briefing to its call centre this morning to ensure all of its staff are fully aware of the offer. If you've already tried and failed, try again later.
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Free BT installation deal
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Comments
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if you want to do this deal you MUST speak to the:
CUSTOMER OPTIONS TEAM
they are the only ones within BT who can do this dealAll hail the Jack Daniels Swozzler!:beer:0 -
i joined bt in feb and paid £122.50 do you think i could get a refund ??0
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i called bt this morning and thay said they no nothing about it ,infact they where quite rude about it and said this web site is nothing to do with them ,would like to here about anyone who has got this deal.0
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I just rang BT and was told that they know nothing about this offer. When I showed her the website link from this site I was told that it only applied to business customers. Having now seen this:if you want to do this deal you MUST speak to the:
CUSTOMER OPTIONS TEAM
they are the only ones within BT who can do this deal
I'm going to call back and see if I can find the customer options team.0 -
i spoke to customer options after everyone else and they were the least helpful of all.hope you have more luck .0
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I spoke to the Customer Options Team today morning at 9am and they asked me whether I have got a mail from BT saying this. I had initially told them that my call is for enquiry only, and told them I will call them back once i speak to my current providers.
They confirmed this deal but also mentined it's for people who have been notified by mail- BS i guess, may be not, worth a try0 -
I just phoned Mumbai or wherever it is they have their "Customer Services" dept and even with threat of cancellation of my new order (which has the £122.50 line connection fee) they dismissed this new offer as non-existant. Good luck to those that claim it exists.
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I got through to the customer options team and, after some dicussion, eventually e-mailed the woman the link that Martin supplied. We looked through it together and she brought my attention to this part:
"This Special Offer is available between 1st April 2009 and 30th June 2009 (inclusive) to eligible residential customers agreeing to an 18 month contract on..."
Apparently "eligible residential customers" means people who used to be with BT but left and moved to a cable provider. She told me this is only an offer to entice people away from cable providers and back to BT. I pointed out that there is nothing on the page that describes what "eligible" means and she agreed that it wasn't clear. If the word eligible hadn't been there she said she would have given me the offer. However, as it says eligible she couldn't give it to me even though there is no explanation of what eligible means.
I hope that made sense. Did anyone else have better luck?0 -
Have just spoken to BT, You must ask for the current options team. BUT____ to take up this offer, you must have recieved a letter with a phrase in it which must be quoted or they will not offer the free line.
SO...........has anyone had one of these letters and what's the magic phrase???:rolleyes:0 -
Got the offer line installed and not charged for installation.
From my original post ... which I might add nobody is thanking me yet ;(
Make sure you speak to the options team (who handle special offers)
Quote:
"06/09 Calling Plans - Line Connection Special Offer
This Special Offer is available between 1st April 2009 and 30th June 2009 (inclusive) to eligible residential customers agreeing to an 18 month contract on a new line with the Unlimited Weekend Plan, the Unlimited Evening & Weekend Plan or the Unlimited Anytime Plan."
Link to there offer is here...
http://www.serviceview.bt.com/list/public/current/Notice09_boo/2-FrameworkImpl337855.htm
or
tiny url.com/ilovebt
(^no spaces)
Doesn't go into enough details as to what "eligible customers" are only that you should agree to terms mentioned. Ask to speak to their manager if they don't agree to offer as I have got the offer
Good luck!0
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