Free BT installation deal discussion

Simon_Callis

I just called and spoke to Customer Options. The woman I spoke to went off to confirm with her colleagues (for several minutes), then came back and said the offer was not valid. She eluded to a different phrase being required to get the offer and that some customers had been e-mailed or posted out to with the correct phrase in it!

Just seen the update:

Important. Update Note 10am 22 April 2009

We’re hearing feedback that people are being turned down for this deal. We’ve written confirmation from BT powers that be, that this is “It’s available to all customers new, existing and returning.” Yet at the momement that obviously isn’t filtering through to the call centre.

We’ve spoken to BT this morning and it's checking the situation out, and promises to get back to us quickly. So if you try and fail now, come back for an update on this situation later.

I'll call back in a while....

Former_MSE_Archna

HI all,

Another update. BT has apologised and has said it's sending out an urgent briefing in the next 20 minutes to ensure all staff know that this offer is available to everyone. All the details set out in the article are correct. So if you have not managed to get the deal try again later.

bubbles0169

:mad::mad::mad:cant believe this:mad::mad::mad:
we moved within in a year of getting BT line and so, of course, had to pay another £100+ for them to flick a bloomin switch(as the line was already to go) to get the new one
now theyr offering it FREE oh im so:mad::mad::mad:

hapennypincher

Thanks alot andyinyorkshire. I have followed your instruction + have been sucessful getting the second line to be installed next Tuesday! Just to say and alert anyone else that I didnt realise at first that I would get a new second telephone number, with its own bill etc ie.now 2 standing charges - (could have had it combined with my current bill). What I intend to do is get the new line installed, transfer my existing BT number to the new line, as I dont want to loose it then discontinue my orig BT line. I was told 3 - 4 times that I should not qualify for the offer but I said I had been about it told by 'a friend' who had already got it earlier today. So thanks again + my advice to anyone else 'act vague' whilst speaking to BT!!!

bubbles0169

Heinz wrote: »

That sort of thing happens to me too - whenever I buy a new TV, DVD recorder, PC, mobile phone or whatever, a better and/or cheaper one appears on the market the very next week.

bloomin technology:rolleyes:;):D

gfop

I called BT but they refused to give me the offer as I couldn't fax them in a copy of the letter sent to me including the deal. What can I do?

dr_smokey

Just rang BT about the offer and they said the offer is only for new customers or returning customers for the new line offer. They said that martin had got his facts wrong. Anyone else had any luck with it when your an existing customer?

vickyb242

:mad: I signed up yesterday, agreed the 122.50, and when i mentioned it was expensive was only given an option to pay over 6 months.

It's being installed on Tuesaday 28th? Does anyone know if i can cancel still?

dr_smokey

i think you can cancel, before it's installed but don't hold me to it lol. Prob best to get ringing them quick and try to cancel at least.

gfop

they wouldn't give me it and I am a new customer ;(