Madasafish Questions/answers (merged threads)

harryhound · 30 November 2007 at 10:08AM

Hi Speed merchants,

From now until 12th night, it might not be the best time to get up close and personal with your line speed.
You or a near neighbour might be installing cheap electrical Xmas decorations; especially flashing ones made in a shed in Vietnam. Don't expect that sort of electrical activity to improve your speeds.

A radio tuned to a "silent" medium/short wave frequency, during the day time and plugged into the mains, can be the first indication of unusual "noise" build up especially if it comes and goes. You get to recognise a pattern.

Harry

PS Me? I have such wonderful neighbours that they managed to work out how to "throw" my Earth-Leakage-Circuit-Breaker, but as someone who had a redundant DAAC's plugged into his 'phone line by BT I expect the unexpected.

Madasafish_Customer_Care · 30 November 2007 at 10:58AM

Hi Anthony74

Thanks for your response. I have the voyager 210 ADSL and have tried plugging the PS3 cable into this with no joy. The console doesn't detect any connection.

I've been doing some research on this and from what I've seen, it really should be a case of simply connecting an Ethernet cable to the 210 router...

If you try connecting the computer via the Ethernet cable (using the port that you're trying to use for the PS3) does it work?

I found this page - it's saying that you need to prompt the PS3 to detect if the Ethernet cable is connected and you do this via Settings > Network settings and then selecting the option Easy or Custom.

Give me a holler back to confirm that you've gone through the settings on the PS3 - and if that doesn't work try testing that port. We'll go from there

Kind regards,
Samara

Madasafish_Customer_Care · 30 November 2007 at 11:02AM

Hi Disgruntled 1234,

I can certainly get you on a fixed rate product of 2Mb if you would like to take that route. We pay the same wholesale costs regardless if a customer is on the fixed rate product or the speeds up to 8Mb product.

However, in saying that, if you've been a freenetname customer since 2000 I'm certain that we can beat the new customer offering price. Could you please PM me your freenetname email address and I'll see what I can do for you.

Kind regards,
Samara

Madasafish_Customer_Care · 30 November 2007 at 11:04AM

Hi Oldagetraveller,

I'm really sorry to ask you to do the extra work. We don't get SNR values back from the BT wholesale network and we're totally reliant on stats that you provide (which will help us further diagnose what's going on).

Could you please make sure that you're connected via the test port from within the master socket? (just to entirely rule out internal wiring).

Thank you

Kind regards,
Samara

Madasafish_Customer_Care · 30 November 2007 at 11:05AM

Hi Harryhound,

Thanks for that - 'tis the season :xmastree:

Kind regards,
Samara

oldagetraveller · 1 December 2007 at 3:25PM

Madasafish_Customer_Care wrote: »

I'm really sorry to ask you to do the extra work. We don't get SNR values back from the BT wholesale network and we're totally reliant on stats that you provide (which will help us further diagnose what's going on).

Could you please make sure that you're connected via the test port from within the master socket? (just to entirely rule out internal wiring).

Thank you

Kind regards,
Samara

Not a problem. I've been plugged into the test socket for about three+ weeks now.
Suffered a two and a half hour powercut yesterday evening, therefore my router has been off and restarted which might affect figures, it happens fairly regularly but usually only for less than a minute but unfortunately must disturb the connection each time it happens!!!
I'll keep a log for a few days and post.
Could my router be "dodgy" and would that influence the figures?

jellyhead80 · 5 December 2007 at 2:48PM

Does anyone know how to upload website content using madasafish?

I have a broadband account with them and i took advantage of their free domain give away when i joined so i have a mychosenname.co.uk domain with them. Now i want to put something onto the website, which i assume is hosted by madasadfish becasue when i type in my address the empty page has a MAAF holding page on it. I have another address i bought totally separate and use a free hosting company to host my pages, it says on my hosting company's help i need to change the DNS settings to read that of the hosting company but i cant find anywhere on my MAAF account to change such settings. I have tried the support on MAAF but it only explains how to upload using microsoft front page. I use dreamweaver and save my pages accordingly and separately as files.

I read that MAAF give you 100mb of free hosting, which is more than enough for me, but i cant find how or where to upload my pages to take advantage of their free hosting (again the help explains how to do it with frontpage but i dont have that) I will gladly use the MAAF hosting as oppose to a third party but i dont know how again! lol

Any help is much appreciated!

Thanks,
Laura

Madasafish_Customer_Care · 5 December 2007 at 4:53PM

Hi Jellyhead80,

You can use Dreamweaver in conjunction with our free webspace. Not a problem!

Regardless of which program you use to upload files to your free webspace, you will typically require the following information:

Your username - this is the same as the username you use to sign in to Webmail.
Your password - again the same one you use to sign in to Webmail.
The FTP host name or address - this is www.users.madasafish.com

I'm pretty sure that this video is the right one to guide you through setting up all the FTP information in dreamweaver: http://www.adobe.com/designcenter/video_workshop/?id=vid0163

Kind regards,
Samara

jellyhead80 · 5 December 2007 at 5:51PM

Thanks very much for your help Samara, cant beat the madasafish customer service. I've managed it. Thanks again!!!

Laura

grannybroon · 5 December 2007 at 6:34PM

Hi Samara

Thanks for your pms and thanks for the tariff change. Excellent MAFF customer service.

Best wishes

GB

Madasafish Questions/answers (merged threads)

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