Madasafish Questions/answers (merged threads)

teddyco

Samara,
I have noticed that Madasafish charges me £.85 for 'credit card charge' when I receive my monthly invoice for broadband usage. I don't like direct debit, and wondered if Madasafish could just send me the invoice and allow me to pay for it with a 'payment' from my current account?

Then we could do away with the credit card completely and the service charges?

Madasafish_Customer_Care

Hi Teddyco,

If you were able to make payment by debit card that would eliminate the £1 credit card handling fee.

You can update your payment method via My Account at www.madasafish.com.

Kind regards,
Samara

Madasafish_Customer_Care

Hi Oldagetraveller,

I've asked one of my colleague to have a look into this for you.

What he feels that your speeds might be a result of your downstream SNR, which is currently running at 11dB. When BT first turn on Max on your line, they'll try to assign you with a default noise margin of 6dB. This means that your line will then sync at the highest level that that noise margin will allow. When your noise margin increases, sync speed goes down, when it decreases, sync speed goes up, and so on.

It may be possible that BT Openreach have notice a level of noise on your line, that has caused you to be assigned with a higher "target" noise margin. As a result of this, your sync speed has decreased, causing your speed profile to decrease and as such you're seeing slower speeds.

He says the sync rate starts of higher and then drops - over what period of time does it drop and does the SNR on the line change as well or is this constant ?

I hope that you'll get back to me on that last question and we can go from there.

Kind regards,
Samara

davey4444

Hi Samara, please could you let me know what packages there are for people out of contract as I've been with MAAF for around 16 months. I've been going over my 5gb limit recently + my Voyager seems to be packing in so have been looking around for other ISPs.
I did speak to MAAF support about the Voyager but they said that since it's over 12 months then there's nothing which can be done.

Cheers.

Madasafish_Customer_Care

Hi Gavin_Fran,

Could you please PM me your username and I'll have a full review of your account

Kind regards,
Samara

oldagetraveller

Thanks Samara
My line is showing a SNR margin of 9dB at the moment, as indicated in the status and ADSL page of my router, is that the correct place to check.
So it took BT 5 months to notice my SNR was not at 6dB and then reduced my speed accordingly by gradual amounts?
Do you want me to monitor this regularly then let you know?

Madasafish_Customer_Care

Hi Oldagetraveller,

If you could monitor this it would be helpful. What we're wanting to figure out is the behaviour of the SNR. Does it increase or decrease when your sync rate drops?

Kind regards,
Samara

oldagetraveller

Hello Samara, I'll do that but my synch. rate, as previously explained, dropped gradually from mid September and has remained about the same now for weeks. It's 3600 with a download speed of 2700 from original (for 5 months) 5200+ and 4300+ respectively.
I haven't really monitored the SNR since first connection in April but now will.

Anthony74

Anthony74 wrote: »

Hi Samara

So far i'm very pleased with the service. I have just brought a PS3 and was wondering if i can get online gaming with my current package/ router. I am not wireless by the way.

Thanks

Thanks for your response. I have the voyager 210 ADSL and have tried plugging the PS3 cable into this with no joy. The console doesn't detect any connection.

disgruntled1234

I've been a customer of Madasafish (previously Freenetname) since 2000.

I recently e-mailed MAAF customer care to explain that due to the distance from the exchange, I only ever achieve download speeds of roughly 2MB.

I asked if it would be possible to be put back on a fixed (non-ADSL max) 2MB connection as I will never achieve anywhere near 8MB. I also asked what the monthly amount might be if I did this (effectively downgrading to a fixed 2MB connection, but still with the 20GB download limit).

I was told that my monthly amount would reduce to £19.99 for 6 months but would then go to £25.99 per month after that.

I currently pay £23.99 a month and so this "deal" would mean that I would be £12.00 better off for the first year, but then £24.00 a year worse off from then on!!

There was also no reply to my original question as to whether my connection could be fixed at 2MB.