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Virgin Media Retention thread

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  • swebb
    swebb Posts: 1,042 Forumite
    Just been on the phone to Virgin Media (NTL) re a query with my billing. I asked about the developments of speed enhancement. They told me that from May, 10mb customers will go to 20mb for an extra £2 a month. It will start in May and go region by region (he didn't know which region/when).

    Apparently 50mb is also bheing trialed at the moment.
  • Furg
    Furg Posts: 5 Forumite
    I rang up today and managed to get

    2 mb broadband
    XL TV
    Talk Unlimited
    Disney Cinema channels
    Two extra set top boxes for upstairs

    for £48 per month

    seems a good deal to me!

    (Normal bill was about £45 for phone and xl tv)
  • Dee140157
    Dee140157 Posts: 2,864 Forumite
    Part of the Furniture Combo Breaker Mortgage-free Glee!
    Again like everyone else I rang up and got a new deal today. I don't know if it is the best but it is certainly less than what I was paying
    2mb broadband
    TV xl
    Talk unlimited

    Total now £35 instead of £46 for similar package with only TV L

    So a result for me and a saving of £132 year.
    Newbie thread: go to the top of this page and find these words: Main site > MoneySavingExpert.com Forums > Household & Travel > Motoring > Parking Tickets, Fines & Parking. Click on words Parking Tickets, Fines & Parking. Newbie thread is the first post. Blue New Thread button is just above it to left.
  • crystal64
    crystal64 Posts: 229 Forumite
    Part of the Furniture Combo Breaker
    Just off the phone to Virgin Media no joy for me:

    TV xl
    Phone xl
    Broadband M
    All for £34.95

    Called them when they changed to Virgin Media and got that deal also got my wireless router £39.99 which i had bought refunded onto my account so i guess i should not complain.
    But i will keep trying think the deals have really dried up think they are reading this site now.
  • Destiny33
    Destiny33 Posts: 1,226 Forumite
    Tried to get a better deal but no chance. I was told that if i wanted any more i'd have to pay for it!!

    dont know if i should try again or be happy with my lot. Current deal is 4mb broadband, very very basic tv, unlimited 24/7 telephone.

    Dont want to move as the broadband and telephone is pretty good and cant think how i'd better it for £23.50?
  • peter999
    peter999 Posts: 7,102 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    Destiny33 wrote: »
    Tried to get a better deal but no chance. I was told that if i wanted any more i'd have to pay for it!!

    dont know if i should try again or be happy with my lot. Current deal is 4mb broadband, very very basic tv, unlimited 24/7 telephone.

    Dont want to move as the broadband and telephone is pretty good and cant think how i'd better it for £23.50?
    That's a good deal.

    Standard cost =Talk Unlimited (£25) + 4Mb Broadband (£25) + Free TV Pack =£50/month

    £26.50/month saving on standard costs.

    peter999

    ===================================
    Ps: Standard costs:
    4Mb Broadband (size L) = £25/month

    Free TV Pack (size M) = Free with phone
    Base TV Pack (size L) = £11.50/month

    Talk Unlimited + Line (size XL) = £25/month
  • ctdctd
    ctdctd Posts: 1,098 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Just called them - 09:02 Saturday and got through in 1 minute:T

    Was on:-
    Broadband L (4M)
    TV L
    Phone L (Free Evenings and Weekends)
    at £40 per month

    Now on
    Broadband L (4M)
    TV XL
    Phone L (Free Evenings and Weekends)
    at £37 per month for life unless I choose to change package
    (Could have stuck with TV L at £31 a month)

    So £3 saved, a fixed cost, and I get all the music channels - which I really wanted! Not a huge saving, but better than nothing!

    Told them about Sky £26 deal, loss of Sky One, and also about deals I'd seen on the Internet.
    Do Money Saving sites make you buy more bargains - and spend more money?
  • MORPH3US
    MORPH3US Posts: 4,906 Forumite
    1,000 Posts Combo Breaker
    I am on 2 for £20 (2 meg broadband and basic tv).

    Just noticed they have 2meg broadband for £10 a month for the first year... (new customers only SURPRISE!!!)

    So effectively I am paying £10 a month on top for sh*te tv now that sky channels have gone...

    Question: If I cancel my NTL and then go back to them after a week or two, will I qualify for the £10 a month broadband offer?!?!

    M
  • Babbler
    Babbler Posts: 3,084 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    RESULT!

    Just rang...

    I was on the FAMILY pack with 4 meg bb and basic phone package for £32/month.

    They offered the same pack for £13.25! If it wasnt for the broadband she said it would be £1.25 for phone and tv! PERMENANTLY!

    So I cheekily asked how much to get Sky movies AND sports... after 15mins checking and chatting she got me them included with the above all in for...

    £38/MONTH!

    For 4meg, all the channls (literraly) and basic phone... :money: :T :eek:

    Had to wait 50 mins for them to answer the phone but so worth it!
    Being bored is so boring Im bored of it... :rotfl:
  • Babbler
    Babbler Posts: 3,084 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    MORPH3US wrote: »
    I am on 2 for £20 (2 meg broadband and basic tv).

    Just noticed they have 2meg broadband for £10 a month for the first year... (new customers only SURPRISE!!!)

    So effectively I am paying £10 a month on top for sh*te tv now that sky channels have gone...

    Question: If I cancel my NTL and then go back to them after a week or two, will I qualify for the £10 a month broadband offer?!?!

    M


    Call the retentions line (0800529403) and tell them you're unhappy. Amazing what you can get...
    Being bored is so boring Im bored of it... :rotfl:
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