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Fraudulant activity on my bank account
The.Real.Me
Posts: 39 Forumite
Hopefully some kind person here can advise me on my problem
Yesterday, I received my latest bank statement, amongst all the withdrawals was one for £1600 and a few pence for 'Travel Money, Camberley'. I immediately phoned my bank who passed me onto the fraud department who proceeded to tell me there were another 4 transactions on my account not showing on my statement, including 1 for £505 from yesterday morning that was marked as pending, I asked if this could be stopped and they told me not as card payments were guaranteed, I asked what it was for and they couldn't tell me as when items are marked as pending they have no other details at all.
They cancelled my bank card and are issuing a replacment, they also said I do not need to contact the Police as if they think it is neccessary, they will do it on my behalf.
I asked what else I could do and they said "nothing untill the forms they are sending me arrive"
Obviously I am more than a little worried as the transactions so far amount to almost £2500.
Does anyone know if there is anything I can or should be doing now other than waiting for forms? Should I contact the Police anyway? Will I get my money back? if so how long will it take.
This has never happened to me before and I had rather a sleepless night last night.
Thanks in advance
Ron
Yesterday, I received my latest bank statement, amongst all the withdrawals was one for £1600 and a few pence for 'Travel Money, Camberley'. I immediately phoned my bank who passed me onto the fraud department who proceeded to tell me there were another 4 transactions on my account not showing on my statement, including 1 for £505 from yesterday morning that was marked as pending, I asked if this could be stopped and they told me not as card payments were guaranteed, I asked what it was for and they couldn't tell me as when items are marked as pending they have no other details at all.
They cancelled my bank card and are issuing a replacment, they also said I do not need to contact the Police as if they think it is neccessary, they will do it on my behalf.
I asked what else I could do and they said "nothing untill the forms they are sending me arrive"
Obviously I am more than a little worried as the transactions so far amount to almost £2500.
Does anyone know if there is anything I can or should be doing now other than waiting for forms? Should I contact the Police anyway? Will I get my money back? if so how long will it take.
This has never happened to me before and I had rather a sleepless night last night.
Thanks in advance
Ron
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Comments
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This happened to me over Christmas when nearly £2000 was taken out of my account. Your bank will contact the police at this stage as they are the loser, so you will not need to contact them. You will get the money back from the bank eventually you just have to keep on eye on your account for any further transactions that you have not made.0
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thanks for the reply, so all being well I should get my cash back.
Anyone have any idea when (or if) the Police will contact me? I phoned the fraud department today and again they said to wait for the forms to arrive.0 -
The rules about informing the police changed earlier this year.
The banks now decide if it is serious enough to be passed on.
Don't worry if the police want information off you they will ask you.0 -
Out of interest was it your card details that were used to order Money from Camberley?
I'd ask your card issuers fraud department if they've reported this to the police and if so which police sation, so you can offer your assistance.
It's good news you will get your money back, (unless your genuine card was used with a PIN), and I'm sure you'll appreciate more than anyone that this is obviously causing you no end of worry, not to mention the phone calls you've made, and effect it could have on any DD or SO payments you make.
Good luck.0 -
thanks everyone, yes it was my card details that were used, I still have my card and no one, not even my wife knows my pin number.
I am not sure at the moment how the transactions were made, I am thinking they may be either items ordered on the internet or my card was cloned.
The travel money, I would have thought unless the thief had cash over the counter there must be some record, maybe travelers cheques that can be stopped and traced.
Another of the items was a mobile phone top up, surely this could be traced too?0 -
Hi RonThe.Real.Me wrote: »Hopefully some kind person here can advise me on my problem
Yesterday, I received my latest bank statement, amongst all the withdrawals was one for £1600 and a few pence for 'Travel Money, Camberley'. I immediately phoned my bank who passed me onto the fraud department who proceeded to tell me there were another 4 transactions on my account not showing on my statement, including 1 for £505 from yesterday morning that was marked as pending, I asked if this could be stopped and they told me not as card payments were guaranteed, I asked what it was for and they couldn't tell me as when items are marked as pending they have no other details at all.
They cancelled my bank card and are issuing a replacment, they also said I do not need to contact the Police as if they think it is neccessary, they will do it on my behalf.
I asked what else I could do and they said "nothing untill the forms they are sending me arrive"
Obviously I am more than a little worried as the transactions so far amount to almost £2500.
Does anyone know if there is anything I can or should be doing now other than waiting for forms? Should I contact the Police anyway? Will I get my money back? if so how long will it take.
This has never happened to me before and I had rather a sleepless night last night.
Thanks in advance
Ron
I have just had the same experience Travel Money Camberley Aug 6th and its with fraud dept sum of 1306.17 any updates on yours Please Reply0 -
I don't know if this any help to anyone but I googled Travel Money Camberley and wound up on this website here - Corporate Travel Money. It would appear the transactions are via Travelex so you might want to give them a call and see if they have any info that might be usesful like a delivery address or something or maybe an agreed pick up loaction where there will be CCTV?
I was the victim of fraud on a credit card recently and the bank/lender was useless. I got the transactions wiped okay so wasn't out of pocket but I had to make them report it to the police (not doing it is illegal as it's failure to report a serious crime) but because they took so long all to get the wheels turning, evidence such as CCTV camera footage was gone. The lender's eventual investigation was not only useless but inaccurate. I have done my own rooting around and got some extra information and dealt with the police direct and they're still working on my case - to be fair they're doing a great job - but FORCE the lender to report it.
Card crime is rising rapidly but it's not showing on the crime stats because the lenders/banks aren't reporting it. If it's not a problem, why do they keep trying to sell anti-fraud and extra-security deals when people take out cards?
The loses the lenders/ banks make - which are millions and millions a year - are eventually passed on to you and me by extra little charges here and there so we pay TWICE for the crime - financially and inconvenience-wise.
I honestly wish you all the good luck possible with catching the little toe rags who have stung you. They're scum.0 -
Hi Ron
I have just had the same experience Travel Money Camberley Aug 6th and its with fraud dept sum of 1306.17 any updates on yours Please Reply
Out of interest, what was the last thing you used your card for BEFORE the theft? I made a transaction the day before my details were compromised and am really suspicious that someone at this company may be my thief.
Ron0 -
I too had a fraudulent debit on my account for over £1000 on Travel Money, Camberley using details from my Maestro card which I still had in my possession. I reported it to my bank and apparently the fraudsters also tried to buy something from Tesco.com for over £500.00 but this transaction was stopped as they did not have the full card security details (presumably the security numbers from the signature strip). This begs the question why was the Travel Money transaction allowed to proceed. The Fraud Department also said they were aware of Travel Money and have had other frauds perpetrated using them.0
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the second amount taken from my account was for a phone top up at Tesco. the 4th and final amount was for £505 and a few pence, almost identical to the activity on your account.
How long do the forms take to arrive,I'm still waiting.0
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