Flight delay and cancellation compensation, Easyjet ONLY

Risnog · 8 August 2017 at 11:28PM

Just to let you all know, I went through the CEDR and won full compensation- for missed flights, new flights expenses in between and the EU compensation for 'denied boarding'.
It was fairly hassle free once I had begun to use CEDR. I would seriously recommend claiming, even in the most complex of cases. All you risk is £25 if you lose and you could win thousands.
HAPPY RESULT

Emna999 · 9 August 2017 at 2:12AM

Hi my husband booked the attached flights with you on the 3rd of august, after receiving the confrontation email he realised the return flights were wrong, he rang and spoke to somebody at your company who reassured him that the said flights would be cancelled and although he may have to pay a small charge he would get refunded back to his card. After waiting till sunday he rang Ryanair only to be told the flights leaving later that day hadnt been cancelled after insisting and trying to explain that he cancelled the flights through you no more than 15 minutes after booking that he wouldnt get a refund. He spoke to general manager who he had to repeatedly explain to him what seemedlime the 100th time in 30 minutes. To be told they would only refund 1 ticket which is utterly ridiculous. Now either your staff are incompetent and do not know the correct procedure in these circumstances or they just decided to fob them off resulting in 1 upset 14 year old who was ment to be on her first hoilday abroad right now, and 1 disappointed father who after still not recieving anything back can not afford to take her anywhere.
I will be waiting patiently for your reply to explain how this has happened and with a fast solution if possible
After reading the many complaints about Ryanair online another story how a ex veteran suffering ptsd had worked away for 5 wewks at a time to be able to take his daughter on hoilday makes a online error which resulted in no hoilday.. Probably no chance off resolving this he nooked the tivkets throigh lastminute.com
Flights were with Ryanair and Easyjet
I emailed this to lastminute.com but havent recevied any reply

Caz3121 · 9 August 2017 at 7:15AM

Emna999 wrote: »

Hi my husband booked the attached flights with you on the 3rd of august, after receiving the confrontation email he realised the return flights were wrong, he rang and spoke to somebody at your company who reassured him that the said flights would be cancelled and although he may have to pay a small charge he would get refunded back to his card. After waiting till sunday he rang Ryanair only to be told the flights leaving later that day hadnt been cancelled after insisting and trying to explain that he cancelled the flights through you no more than 15 minutes after booking that he wouldnt get a refund.
He spoke to general manager who he had to repeatedly explain to him what seemedlime the 100th time in 30 minutes. To be told they would only refund 1 ticket which is utterly ridiculous. Now either your staff are incompetent and do not know the correct procedure in these circumstances or they just decided to fob them off resulting in 1 upset 14 year old who was ment to be on her first hoilday abroad right now, and 1 disappointed father who after still not recieving anything back can not afford to take her anywhere.
I will be waiting patiently for your reply to explain how this has happened and with a fast solution if possible
After reading the many complaints about Ryanair online another story how a ex veteran suffering ptsd had worked away for 5 wewks at a time to be able to take his daughter on hoilday makes a online error which resulted in no hoilday.. Probably no chance off resolving this he nooked the tivkets throigh lastminute.com
Flights were with Ryanair and Easyjet
I emailed this to lastminute.com but havent recevied any reply

You have posted on the Flight Delay board
Your biggest error was using a third party to book LCC flights (and the booking error)
Ryanair flights are non-refundable. They do allow passengers that book direct with them to correct errors (not cancel for refund) within 24 hours of booking.
Corrections of Minor Errors
https://www.ryanair.com/gb/en/useful-info/help-centre/faq-overview/Flight-Changes-And-Refunds#0-11
Without further details of the ex-veteran story you cannot confirm Ryanair did anything wrong. If the passenger booked direct with Ryanair and contacted them within 24 hours to correct the error there would have been a holiday. If they booked through a third party or did not contact till after the 24 hours then this was passenger error

Lastminute are part of Bravofly who have a terrible reputation and I agree that the information re refund was completely incorrect as Ryanair do not give refunds

Voyager2002 · 9 August 2017 at 7:16AM

kpm1986 wrote: »

Hey

I was booked on a flight from Manchester to Belfast that was cancelled because of ATC strikes in France. EJ claim this as an extraordinary circumstance, but as the strike was in another country that does not affect the airspace between Manchester and Belfast I wondered if it was worth pursuing?

Noteably I could get a later flight the same day for the same route which I had to buy a new ticket as I couldn't get transfered. The second flight was more expensive as it was a last minute booking. Can I claim for the more expensive flight then?

Kevin

There are two issues here:

There is a right to re-routing (even when the flight cancellation results from exceptional circumstances) and so the airline should have provided the replacement flight, or at least paid for it;
There is also a right to compensation for late arrival at your destination, but not when the delay results from exceptional circumstances.

I suggest that you read Vaughban's guide and then post in the appropriate thread.

TSmith · 9 August 2017 at 8:21AM

Hello,

Our flight from Liverpool to Madrid was cancelled on 22nd June. We were originally informed there was a delay due to a late arriving aircraft from a previous destination. After waiting for a couple of hours, the flight was then cancelled as the crew ran out of flying hours.

I submitted a claim for the EU compensation and they rejected this using the ATC restrictions. I disputed this and Easyjet then confirmed the cancellation was due to bad weather. There was no bad weather at either Madrid or Liverpool, other flights were not delayed at either airport!

They have now said they consider the case to be closed and won't respond to any further correspondence. Has anyone gone down the CEDR route? What does this entail? And how likely is this to be successful?

Thanks in advance!

MissSwizz · 9 August 2017 at 9:45AM

Thank you for the response and I will read that guide.

The flight was Paphos, Cyprus to London Gatwick, scheduled to depart at 22.30 on the 6th July and arrive at 01.20 on the 7th July.

The flight was cancelled at 00.30 due to there being no available toilets onboard. We asked EJ for a flight to get us back to the UK ASAP, no flights were available. We were issued a new flight number (in my mind the) and told the new flight would depart at 23.30 on the 7th July and arrive at 01.30 on the 8th July. This was the only option that was made available to us via EJ. We needed to get back to the UK sooner than that so arranged a flight with RyanAir that would get us home sooner. We requested a refund for the cancelled flight which we were given.

I was told yesterday that the flight was in fact not cancelled, it was an overnight delay and due to us not taking the flight we were not entitled to any compensation despite a delay of more than 16 hours.

JPears · 9 August 2017 at 9:46AM

Erm did you not read the post aboce re CEDR?!
Worth a try.
EJ are routinely giving misinformation.
Please complain to CAA if you are sucessful in your claim.

Tyzap · 9 August 2017 at 5:52PM

Easyjet have been offering passengers €400 and a free nights hotel accommodation to volunteer and stay on, when they have been having problems abroad.

There have been a couple of newspaper reports where this has happened recently and many have taken up their 'kind' offer.

If EJ were open and honest with their customers they would also tell everyone else who is delayed over 3 hours, but still return home, that they also are entitled to the same amount. It's called EC261 compensation and, probably, all on board the aircraft are due this amount when the delay is over 3 hours upon arrival and the flight is over 1500km in length but under 3500km.

I have no doubt that EJ are not offering passengers €400 to stay and then another €400 in compensation, although thats how they make it sound.

When you volunteer to stay and EJ put you up in a hotel beware! you might end up somewhere like this unfortunate couple....

http://www.manchestereveningnews.co.uk/news/greater-manchester-news/were-five-star-holiday-santorini-13452202

Annasc · 9 August 2017 at 6:33PM

Hi there,
Need some assistance here. My daughter was flying back from Croatia on a return flight to Gatwick. Her best friend and family had just boarded their ba flight, which only left my daughter on her own at Pula Airport for 1/2 hour before her flight took off.
Just as her friend and family were on their ba flight, an announcement came through to say that my daughters flight was cancelled, leaving her stranded on her own. It was 10pm in the evening and no other flights were leaving nor did easy jet offer an alternative.
The reason they gave for cancelling the flight was due to staff going over the work quota.
Accomadation was offered 3 hours later where the passengers, including my daughter was asked to pay the coach driver 5 euros each!
I managed to get my daughter out of Croatia via Germany the next day via German Wings.
I have written to EasyJet and they are saying No to compensation as the flight was cancelled due to "Air Traffic Control Restrictions". Their customer services (based in Cape Town South Africa) are saying they can't give me any more detail than that, but are insisting that I am not eligible for compensation.
On that day of travel, I was receiving messages that my daughters flight had been delayed, but no reason. But my daughter was flying back on the most busiest weekend of the year - 22nd July (day after schools broke up). I have been in contact with one of the specialist solicitors and after checking the fligh no., they say I am legible. Has any one else been in a similar situation or what should I do next?
Many thanks

Tyzap · 9 August 2017 at 6:52PM

Annasc wrote: »

Hi there,
Need some assistance here. My daughter was flying back from Croatia on a return flight to Gatwick. Her best friend and family had just boarded their ba flight, which only left my daughter on her own at Pula Airport for 1/2 hour before her flight took off.
Just as her friend and family were on their ba flight, an announcement came through to say that my daughters flight was cancelled, leaving her stranded on her own. It was 10pm in the evening and no other flights were leaving nor did easy jet offer an alternative.
The reason they gave for cancelling the flight was due to staff going over the work quota.
Accomadation was offered 3 hours later where the passengers, including my daughter was asked to pay the coach driver 5 euros each!
I managed to get my daughter out of Croatia via Germany the next day via German Wings.
I have written to EasyJet and they are saying No to compensation as the flight was cancelled due to "Air Traffic Control Restrictions". Their customer services (based in Cape Town South Africa) are saying they can't give me any more detail than that, but are insisting that I am not eligible for compensation.
On that day of travel, I was receiving messages that my daughters flight had been delayed, but no reason. But my daughter was flying back on the most busiest weekend of the year - 22nd July (day after schools broke up). I have been in contact with one of the specialist solicitors and after checking the fligh no., they say I am legible. Has any one else been in a similar situation or what should I do next?
Many thanks

Hi Annasc,

Have a read through the previous pages of this thread, also search Google and download Vaubans guide. Look towards taking your/her case to CEDR.

EJ customer service has been truly awful this summer.

Good luck.

Flight delay and cancellation compensation, Easyjet ONLY

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