Flight delay and cancellation compensation, Ryanair ONLY

Tyzap · 12 July 2017 at 1:37PM

Hi themass,

That was the day a J2 A330 from Manchester burst 3 tyres when it landed and then blocked the runway for a number of hours.

Eventually I believe some aircraft that were stuck on the ground were allowed to depart. That will be why they changed their minds about your departure to Birmingham.

Although it was a rapidly changing situation, you only followed the instructions given by RA. For that reason I believe you are due a full refund of the additional flights that you were advised to purchase.

Have you tried to discuss it with them? They should see sense when they see the email to you with regards to making your own arrangements.

Good luck.

Tyzap · 12 July 2017 at 1:57PM

Hi again,

Having given this some further thought it may boil down to you being able to prove what you were told about booking your own flights. Was this in the email or verbally given by staff on the ground?

The overall situation will be regarded as an extraordinary circumstance, meaning no EC261 compensation is due so we are just looking at getting your costs back.

Were others also told the same as you and can anyone support what you were told? Not a problem if it's in writing tho.

Good luck

themass · 12 July 2017 at 6:37PM

Hi we got this
TO WHOM IT MAY CONCERN,
Confirmation of Ryanair Cancelled Flight for Insurance Claim Re: Booking Confirmation BN495P
The!information!below!will!assist!you!(if!required)!with!a!Travel!Insurance!Claim:
We!confirm!that!the!below!named!passenger(s)!were!booked!to!travel!with!Ryanair!and!unfortunately!one!of!the
flight(s)!in!their!flight!itinerary!was!cancelled
See!the!below!flight!booking!details:
Booking!Confirmation:!BN495P/2
Passenger!name(s): MR!Steven!Marshall,!MRS!Pamela!Marshall
Going!from: Birmingham!(BHX)!to!Tenerife!South!(TFS)
Flight!FR1121!depart!BHX!on!20-06-2017!at!14:15!arrive!TFS!on!20-06-2017!at!18:50
Coming!Back:!Tenerife!South!(TFS)!to!Birmingham!(BHX)
Flight!FR1122!depart!TFS!on!27-06-2017!at!19:25!arrive!BHX!on!27-06-2017!at!23:45
Yours!sincerely,
Ryanair Customer Services
Ryanair Holdings plc (Company No. 24

themass · 12 July 2017 at 6:38PM

We got that after being told to find replacement flights by airport staff.
also delay proof
TO WHOM IT MAY CONCERN,
Confirmation of Ryanair Flight Delay for Insurance Claim Re: Booking Confirmation BN495P
The below details will assist you with your Insurance Claim
Booking Confirmation: BN495P/2
Passenger name(s): MR Steven Marshall, MRS Pamela Marshall
Going Out: Birmingham (BHX) to Tenerife South (TFS) Flight FR1121 depart BHX on 20-06-2017 at 14:15 arrive
TFS on 20-06-2017 at 18:50
Coming Back: Tenerife South (TFS) to Birmingham (BHX) Flight FR1122 depart TFS on 27-06-2017 at 19:25
arrive BHX on 27-06-2017 at 23:45
Flight FR1122 from Tenerife-South to Birmingham arrived with a 3 hour(s) 14 minute(s) delay
Yours sincerely
Ryanair Customer Services

Tyzap · 12 July 2017 at 9:52PM

Hi themass,

I believe that NWNF claims companies would not be willing to take on your case, so that leaves you with the DIY option.

If you are willing to pursue the airline yourself you have two options, use CDRL who provide ADR services for RA. This is a free service and I would give them a call as a first step.

The second option is more formal and uses the European Court Procedure, details of which are contained in the great guide produced by Dr Watson in the following link.

http://forums.moneysavingexpert.com/showpost.php?p=64457359&postcount=569

I think you should look into and consider both option before deciding what to do.

Good luck.

themass · 13 July 2017 at 9:46AM

Crazy this, we only followed instruction.
What about the delay. anything there? why do they send me so called proof.
What is CDRL short for.
Thanks

Tyzap · 13 July 2017 at 10:54AM

The delay is classed as an EC, so nothing there .

The other confirmation emails are to assist an insurance claim.

You followed verbal instructions and reacted quickly, quite understandable under the given circumstances, but now that they are denying you a refund the onus is on you to prove what actually happened. Which is why I asked if anyone else could corroborate you story or if it was in an email.

Did any other passengers also re book flights that you know of? As that would obviously help.

themass · 13 July 2017 at 11:08AM

The other confirmation emails are to assist an insurance claim, my travel insurance right? there were lots who left the airport before us, no one we knew there were police and all sorts as it was getting out of hand, the Ryanair airport staff were useless, just handed out complaint forms and told us to re book. it is common sense why book another flight unless told to do so.

JPears · 13 July 2017 at 1:05PM

If the flight actually left in the end, then the passenger could claim denied boarding?

Tyzap · 13 July 2017 at 1:31PM

themass wrote: »

The other confirmation emails are to assist an insurance claim, my travel insurance right?

Thats RA's way of deflecting responsibility away from themselves.

RA are not going to make it easy for you, they never do, this is what they do with virtually all claimants. You only have to read back through this thread to find loads of examples.

Flight delay and cancellation compensation, Ryanair ONLY

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