Flight delay and cancellation compensation, Thomas Cook ONLY

vronca wrote: »

:jSUCCESS:j

Hurghada to gatwick 19/10/2012 TCX 1639

They have sent me a cheque for 970 lovely pounds after submitting template letter claim on line 10 days ago.No arguing just a straight cheque sent through the post.

Our flight was delayed due to knock on effect of one of their planes having to do an emergency landing somewhere else due to smoke in cabin. Not our airport or destination involved but cabin crew informed entire plane when we finally boarded of the reason as above therefore it wasn't thomas cooks fault!

However I filed court action last friday on another flight claim which they are trying to ignore.

The cheque is dated Monday 11 Feb the first working day after I filed with the court. Connected or coincidence??

Well done we were due to fly back from Tenerife on the plane that diverted to Dublin with smoke in the cabin and ended up 11 hours late after they hired 2 other planes to get us back. Thomas Cook are dragging their heels and not replying to emails and letters with regards to my claim, but if they are paying out to others then that gives me hope that they may pay up without court proceedings.

I've tried to claim for my delayed flight from Dalaman to Glasgow last August. Thomas Cook initially responded with 'we are investigating' for a few months, then replied saying it was due to 'extraordinary circumstances' so i wasn't due any compensation. I followed this up and received another letter today, saying :

"I can confirm that the root cause of the delay could not have been foreseen. It was due to a technical fault with one of our aircraft; this created a knock on delay to your flight. The aircraft in question had no previous history of the fault and therefore it was completely unexpected and could not have been foreseen."

I think they are trying to redefine the term extraordinary circumstances here, as surely a technical fault with a plane is not extraordinary? Any advice on this would be appreciated.

They also seem to be suggesting that if a fault couldn't be foreseen then it's "extraordinary" - but their previous letter said "
. All aircraft can experience technicalproblems that are totally unforeseen, despite all reasonable attempts to ensurethey are maintained to a good standard, in line with CAA regulations. These situations can be compared to the maintenance of your own car, which canbreak down at any time without prior warning, regardless of it's servicehistory, and would be considered completely beyond the owners control."

So they're suggesting on one hand that planes - and cars - can break down at any time without any prior warning - but then saying that it's an "extraordinary" occurrence. Are they trying to have it both ways here?

Advice as to how to proceed would be appreciated. Also, I'm not sure exactly what a "letter before action" is as I'm in Scotland and not England so slightly different law applies.

Hi Im wondering if anyone can help please. I was delayed on a thomas cook flight back in 2009 that was due to the original pilot not being aloud to fly due to strikes that was taking place so he had been delayed and wasnt aloud to fly due to being over his permitted hours, and then the stand in pilot just failed to show with rumours he may have crashed in motorcycle as no one could get through to him. I never made a claim as my insurance pay out was about £20 just didnt seem worth it. we was put up in a hotel and flew the next morning with approximately 8 hours delay. However I have no flight number or proof as it was a long time ago all I have is the visa I obtained when we arrived in turkey. Is this sufficient or do I have a lost case? I cant find the flight number through the flight status website it just isnt listed. Any suggestions?
Thanks Michelle

Hi

Just reading through the thread and wondering if anyone has had success with this flight which was delayed by 4 hours. Due to depart at 4.55pm and went out at 9.06pm.
It may be helpful to hear the experience of others.

maghater wrote: »

Thomas Cook
Customer Relations
2-4 Godwin St.,
Bradford
West Yorkshire
BD12ST
Tel 08448798136. https://www.thomascook.com/customer-relations
Opening hours mon-fri 9-5.30
Wouldn't bother ringing, waste of time, they make suitable sympathetic sounds, keep you hanging on for hours, never contact you when they say they will get back, and when you ring them back, they claim to have no record of your earlier call. Suggest email or post, that way you can keep a record of your dealings.

I've linked this in the FAQ's sticky now :T
There was one link already there but only the address, not the phone number and email address.