Compensation for delayed flights Discussion Area

Lou_k161 wrote: »

Thanks, I will email KLM back and see what response I get. I did find a useful document on the Internet which states that in the UK the time limit is 6years under the limitation act 1980 not the two years allowed under the Montreal convention.

ANAMENOTINUSE wrote: »

I have made a claim for a flight in October 2006 but the airline have advised this cannot be considered as it is more than 6 Years after the event - I thought from everything posted you could claim back to 2005??......??

Claireybo wrote: »

[STRIKE]Hi , We arrived at manchester airport to fly to Las Vegas with Thomas Cook flight time was 7.15 am when we got to airport screens displayed flight delayed, more info at 10.30am. At 10.30 am after 3hours and 15 min delay we approached customer services desk to find out what was happening, eventually a Thomas Cook rep advised flight was now departing at 6.45pm and issued us with a letter saying we[/STRIKE] were delayed 11 hours and 15 min [STRIKE]departure time will now be 6.45pm we were offered lunch in crowne plaza. 6.45pm came and we approached Thomas cook rep where we were told that flight would not be leaving at 6.45pm it might be departing at 8pm ? Eventually we were told to go to gate at 8pm[/STRIKE] (12 hours & 15min delayed !!!) was losing the will to live !!!

I know how you feel reading this :cool:

[STRIKE]we boarded the plane after about 1 hour waiting on plane the pilot informed us that the plane had a fault that the engineer was on its way to fix problem, Then the next info was the pilot informing us that we wouldn't be flying due to aeroplane fault. while waiting to depart aircraft the pilot informed us that he was trying to get Las Vegas customs to accept our so it was assumed the aircraft had miraculously had been fixed & we were ok to go. Pilot then said Las Vegas was not accepting our flight, flight ws cancelled , came off plane given hotel with no info wen we would be departing ! Next day got info flight dep at 3pm eventually arrived in Las Vegas recieved a letter saying sorry for delay with hours of dep etc from Thomas cook rep.[/STRIKE] Total time we lost in vegas was 2 days and was only there for a week !!! Any help in what I do and how I go about claiming compensation would be greatly appreciated

Unbelievable :wall::wall:

Thanks very much

KLM ROYAL DUTCH AIRLINES PLESMAN HOUSE/2A CAINS LANE, BEDFONT TW14 9RL FELTHAM, MIDDLESEX
Phone: 020 87509200 Fax: 020 87509090

Ryanair Customer Service Department, P.O. 11451, Swords, Co. Dublin, Ireland.

Voyager2002 wrote: »

I think this comes under the heading "just trying it on". Or perhaps it was written by an American who does not understand European law. Anyway, the only response has to be "try saying that in court and watch the judge laugh". The recent ruling clarifies the law, which has been in effect since before 2006.

Keldin wrote: »

I never believed them for a moment. I was however quite surprised that someone could come to such a conclusion either erroneously or maliciously.
Time to go to the letter before action. One more question if I may. Everything on their website regarding contacting them steers you to their web page to send a message. Is this sufficient for the letter or should it be via snail mail in which case what address? The only one I have is a customer relations one in the US.

Thanks
K