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are mobiles.co.uk still in business?
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for future reference, how much does it cost to make a claim like this on MCOL? and can you claim the full amount of your costs back if they settle before it gets to court?0
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Hi, its £25 up to £300 I think??????? Not 100% of the cut off??? Once you have paid MCOL you cannot get your money back whatever but you add it to your claim automatically.for future reference, how much does it cost to make a claim like this on MCOL? and can you claim the full amount of your costs back if they settle before it gets to court?0 -
for future reference, how much does it cost to make a claim like this on MCOL? and can you claim the full amount of your costs back if they settle before it gets to court?
There are two points where you have to pay fees up front:
1) When issuing the summons (it's a sliding scale) (Google for county court fees to find the relevant leaflet)
2) If the summons is defended and you decide to pursue the matter to a hearing, then you pay a hearing fee up front (again on a sliding scale, depending on how much you are claiming)
These fees get added to the claim, and you get them back off the defendant if you win the case. (Providing you can make the defendant pay up!) (If you lose they are non refundable)
If the defendant wants to pay up before the hearing, it's up to the claimant to get everything owed before withdrawing the case.
Also if the case ends up in a hearing, the loser has to pay the winners costs for attending court, loss of income etc. This is dealt with by the judge at the end of the hearing.0 -
Two separate contractsIs that 2 separate contracts or only 1 contract that has 2 missing claims?? If it's the latter, then why have you let it go so far??What was their reason, if any for not paying??mobiles.co.uk wrote:I am very sorry that you have so far not received any correspondence from ourselves, we have been experiencing a very high number of claims of late which has unfortunately meant our processes have been delayed.
I've used the webform route previously with only 1 minor hiccup on their partLuckily, as long as you have complied with the T&C's correctly, you can make them pay up. I would send a LBA giving them 7 - 10 days (7 is enough) to pay or inform them you will sue for the full amount of cashback that your contract was for in one hit due to the breach of contract.
I've had a quite serious run-in with MCU previously which took a long time to resolve so I've been reading this with interest, especially as MCU had started failing to comply with their own Ts&Cs. In the end I emailed a letter to Customer Services and the rep on this thread and got action (processed and payment authorised) in less than 24 hours (I emailed last night).If you read back the last few pages here you will see that it can be sorted, but needs a little pressure on them unfortunately.
A copy of the letter I emailed to MCU:
Again, thanks to this forum for the help and adviceLegal Department,
mobiles.co.uk,
6 Greenhill Cresent,
Watford Business Park,
Watford.
WD18 8RF
22nd August 2010
Sent via email to [EMAIL="Customer.services@mobiles.co.uk"]Customer.services@mobiles.co.uk[/EMAIL], copied to [EMAIL="jkane@mobiles.co.uk"]jkane@mobiles.co.uk[/EMAIL]Failure to provide valid cashback claims
Order Number: XXXXX, 14 months ½ price line rental, mobile number
Order Number: XXXXX, 11 months ½ price line rental, mobile number
Dear Sir or Madam,
I submitted two valid cashback claims to you via your cashback webform on your website on the 5th August 2010 just before 18:40, utilising the same process I have successfully used previously.
Your system failed to provide any feedback that the claims had been received therefore I emailed the claims to you on the 14th August 2010 at 19:21 stating that I would be taking further action if I had not received confirmation of my claim within 5 working days.
Your Terms and Conditions state:
1. “Once we have received a copy of your bill we will confirm receipt by email within 24 hours”
2. “It will then take up to 7 days to approve your claim and issue a cheque. You will be emailed once your claim is approved, and again when the cheque has been issued.”
You have failed to provide two valid cashbacks as well as failing to meet either of your own Terms and Conditions mentioned above therefore I am notifying you that I intend to make a claim through Money Claim Online unless I have received email notification that my claims have been processed and approved by 09:00 Tuesday 31st of August 2010.
Yours faithfully,
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well done! that's almost exactly the same as the email i sent.
i sent mine at night; the claim was acknowledged, authorised, and paid between 8.41 and 9.03 the following morning, and the cheque arrived 9 days later.
it seems they can act extremely efficiently, but only when they're being threatened.0 -
Fantastic WychWierd, that post will really help others and shows what is needed to get back the offered cashback deals - Mobiles.co.uk do need threatened and I would recommend doing it ASAP.
Thanks.
Lynsey**** Sealed Pot Challenge - Member #96 ****
No. 9 target £600 - :staradmin (x21)No. 6 Total £740.00 - No. 7 £1000.00 - No. 8 £875.00 - No. 9 £700.00 (target met)0 -
credit where credit's due, mobiles.co.uk acknowledged and approved my second claim within three days with no need to threaten any legal action. that's much better from them...0
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It's a sad reflection that doing what they should results in the need to praise! (It's not normal to have to "threaten any legal action" when dealing with a supposed blue chip organisation!)0
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It's a sad reflection that doing what they should results in the need to praise! (It's not normal to have to "threaten any legal action" when dealing with a supposed blue chip organisation!)
Whereas I agree with your sentiments 100%, given the amount of bad press and complaints (all warranted) against this dealer, it does no harm to comment positively when any positive changes are observed.
Let's hope Ferris actually gets his cashback cheque within a reasonable time.
( I should add that the first 2 payments on my friend's cashback have gone through ok as well )0 -
it does no harm to comment positively when any positive changes are observed.
Once again your trolling behaviour turns up.
My opinion on the matter is just as valid as yours.
Why not let those of us you don't agree with just post without you feeling the need to pass a comment on the post.
Or (as previously suggested to you), why not just ignore our posts??
As far as your suggestion that "positive changes are observed", swallow/summer etc.
The uninitiated should be advised not to see this as a breakthrough and feel content they will be well treated by this company - and wait to see months of no problems before deciding they have reformed.0
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