Free hotel stays

MKUX3 wrote: »

i was the person trying to get the 2 rooms as we have 2 children but i only got one room free, soi i have phoned the hotel direct so the lady says that she will give us a family room, well put in an extra bed and i said and this is definately in the free room and she said yes and gave me a no also so i think we are sorted.

well i hope so

She gave you a yes and no !??! That doesn't make sence.

Barter wrote: »

I got the BESTRATEGUARANTEE email, & the 'amended to 0.00' reservation confirmation email yesterday, from Ramada, so thought all was OK, then just now another email has come in, staight from the hotel, saying it's not valid because:- "...the rate which you have found is a pre-payment rate with non-refundable, non-transferable terms and conditions, therefore it is not a comparable with our Rate of the Day..."

Am I the only one this has happened to; can they do this? Is this in the T&C's? Can I do anything?

Did you use expedia ?
I haven't gotten any message like that but I hope they don't start sending emails to everyone now saying that are "taking back the free room" :mad:

see post from about 6 up

sorry i meant to say the lady at the reservations desk gave me a hotel number for extra bed so i think we are sorted for the free room for us all

this is fantastic, i got the Ramada Royal ascot for my wifes birthday, and for my birthday she bought me a Ferrari Driving day which would be a long drive to loughborough and back in a day, but thanks to Ramada then i have a hotel in Tamworth for Gratis. How do we vote this as post of the month???

Just as a reminder
Use the Ramada.COM website

Guarantee applies only to reservations made at the Ramada.com website

In case of disputes
ScreenGrab

Press the Print Screen button, open Paint (Start-->All Programs-->Accessories-->Paint) Paste it then save the file - can then print or send as needed

With Expedia, make sure you screengrab the PAYMENT page before you make your claim,
This is not asked for when making a claim, but is your insurance\proof that there was a cheaper rate.

You can't use 'opaque sellers such as Priceline or Hotwire

The Guarantee does not apply to websites or rates where the Ramada brand and/or specific hotel and location are not known until the booking is made such as Priceline® or Hotwire®.

BTW Priceline has a non opaque side which you can use

How to submit a claim

Full Terms & Conditions

Some valid points:

• Only one free room night will be offered per stay

• Guest must submit the claim within 24 hours after booking the original Ramada reservation and at least 24 hours before scheduled arrival

• The competing rate on another website must be for

the same hotel,
the same dates,
the same room type,
the same number of guests
the same currency
be publicly viewable and bookable via the Internet.

• Any rate change is not effective until the guest receives written confirmation. The standard claims processing time is four business hours (Central Standard). Claims submitted outside of business hours will be processed on the next business day.

They are open 7am-10pm CST (mon-fri)
What Time is it now in CST

Good luck

Similar promotion at Days Inn

DAYS INNS T&C's