Be Paid £20 For Free Calls via OneTel

WiseSteward_2 · 10 March 2005 at 4:41PM

I agree OneTel should really get their act together over this ridiculous confusion.

Re. Customer Service no's
I have a letter re. CPS confirmation which gives 0845 818 8000 for CS.
I also have 0800 957 0357, 0800 957 0298 & 0800 957 0009, all of which eventually connect to the same call centre (in India).

To get any joy you have to select the option which says 'If you are moving home or thinking of leaving OneTel, press 1'. When you gridlock with the CS assistant they will either consult a supervisor or transfer you to one in the Customer Concern (Retention) dept. If they don't do this, ask them to.

A debate with the supervisor which includes the phrase 'Well then, I want you to cancel any and all existing plans and line registrations' :eek: usually results in agreeing that you can have the LeisureUKTalk plan FREE for a year and the £20 call credit for signing up online. You can even get this deal if you have been unsuccessful in signing up online as the supervisor will sign you up on the phone. I did 1 landline online & 1 via the call centre supervisor.

Keep on trying, you'll get there.

Best wishes, Graham B

GeoThermal · 11 March 2005 at 10:41AM

Anybody know what number you dial in front of the phone number while waiting for OneTel's Carrier Pre Selection to be set up? (Says it takes 18 days).

WiseSteward_2 · 11 March 2005 at 11:36AM

Early registrations use 1878, later registrations use 1877. Can't remember the date the change took place.

If you have registered your line recently it will be 1877. Activation can take up to 48 hours. Try it and see if it works.

Best wishes, Graham B

GeoThermal · 11 March 2005 at 11:55AM

Cheers Graham.

echo · 11 March 2005 at 7:19PM

rang yesterday and spoke with a woman who wud only say the4 same thing over and over again.NO i am not allowed.argued ( nicely) my case then asked 2 speak 2 supervisor-who wasn't available.said ok 2 them ringing me back but they didn't.spent 25 mins on fone just now 2 a v nice CS guy and boy was it hard work trying 2 get him 2 understand anything at all.got 2 speak 2 supervisor but he was adamant that i wasn't going 2 get it and that YES as an existing customer i cud get it but by registering a new number.i told him that it didn't say that.he wudn't listen so i asked 2 cancel the account.spoke to a senior cs advisor who wanted 2 no why i was cancelling.she was v nice.i didn't get the £20 call credit but got the talk plan free 4 a year.better than nowt i suppose but hard work.

mm66 · 14 March 2005 at 6:03PM

I had signed up for the plan and got the credit which was £40 instead of £20. I received the first bill and everything was hunky dory the £3.99 was refunded and on top had a credit of £40. However, i check my account online today and they have reversed the £40 credit completely. I dont feel like taking up the issue at this point but when i get the next bill i will deal with it. Anybody else had this prob?

jo_b_2 · 16 March 2005 at 12:34AM

Only just got round to signing up for this via Greasypalm. What kind of a regular money saver am I?!

Edinburghlass_2 · 16 March 2005 at 12:52AM

jo_b wrote:

Only just got round to signing up for this via Greasypalm. What kind of a regular money saver am I?!

Pretty much the same as the other users who rarely venture this far north :T
I am sure you have also signed up for 18866 and/or 1899 too :rotfl:

Save_a_Lert · 16 March 2005 at 5:04PM

My bill 'arrived' on line and lo the fixed rental charge was credited accordingly but no £20. I contacted their accounts call line and finally got the response (via the colonies) that the £20 will be credited after "you have paid your 3rd bill".

Seems fair enough as they probably want my custom for at least this period however they may change their mind as I will not be clocking up too many paid for calls in the meantime as I have 18866 and 1899 for daytime calls. :T

I will see if the £20 credit comes through on my 4th bill but as this condition did not appear on their site nor was this explained at sign up I feel a little miffed. Still they gave me 2 months fixed rentals credit against 97p of calls and they say they owe me £2.50...so not THAT miffed. Do they really know what they are doing - seems like this communications company is not communicating?

Marigold123 · 17 March 2005 at 12:28AM

It depends who you speak to on the phone and how annoyed you are at the time, I think. I was told mine would be credited within 5 days. (Haven't checked to see it's there yet.)

EDIT: I've checked and it's there. It may be because they really messed me around and I got cross and got put through to their Customer Retention Department.

Be Paid £20 For Free Calls via OneTel

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