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Family meal out and dreadful, rude service!

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  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    Really don't know why some people on here have set themselves up as the Restaurant Police. There to protect - via Google - the general public from bad service.

    Totally unfair and totally inappropriate.
  • hippyadam
    hippyadam Posts: 645 Forumite
    Really don't know why some people on here have set themselves up as the Restaurant Police. There to protect - via Google - the general public from bad service.

    Totally unfair and totally inappropriate.

    Why? I always do a quick bit of research before i eat out. Simply because so many places to eat in this country are poor to say the least!

    The OP had a bad experience, rightly complained about it (altho it probably should have been in the rant board ;) ) other consumers are duly warned.

    How is this unfair and inappropriate?
  • UK2010
    UK2010 Posts: 373 Forumite
    Really don't know why some people on here have set themselves up as the Restaurant Police. There to protect - via Google - the general public from bad service.

    Totally unfair and totally inappropriate.

    They're cocking it right up thought. It'll stay on page 2 due to keyword spamming, less than 1% of users on Google go to that page.

    top-10-serp-clickthrough1.png

    page-1-4-clickthrough1.png

    This site is a money saving site, Google knows what each site is about and a site about saving money won't get near page one for a food review due to relevance providing more relevant sites occupy the first 10 results. There are ways of getting it to page one but I'm not going to write them on here! It may get there briefly due to "Google dance" but it won't stay there.
  • Equaliser123
    Equaliser123 Posts: 3,404 Forumite
    hippyadam wrote: »
    Why? I always do a quick bit of research before i eat out. Simply because so many places to eat in this country are poor to say the least!

    The OP had a bad experience, rightly complained about it (altho it probably should have been in the rant board ;) ) other consumers are duly warned.

    How is this unfair and inappropriate?

    Because it is the OP's unsubstantiated word. Are you Chief Constable of the Restaurant Police?

    There are ways of complaining. This is not one.
  • hippyadam
    hippyadam Posts: 645 Forumite
    Are you Chief Constable of the Restaurant Police?

    LOL :D

    Nope, but i'm Sergeant of the "wont waste my hard earned £$ for crap food" brigade. And we are mobilising! :beer:
    Like i said, probably should have been on the rant board, but hey-ho there's more than a tenuous link to consumer rights...
  • UK2010
    UK2010 Posts: 373 Forumite
    hippyadam wrote: »
    Nope, but i'm Sergeant of the "wont waste my hard earned £$ for crap food" brigade. And we are mobilising! :beer:

    This one appears to have 3/5 bad reviews but otherwise a very busy place, a very small percentage of customers. Is there a resturant anywhere that has never had an unhappy customer? I bet not so surely you have nowhere left to go out to eat if you believe everything you read?
  • rl290
    rl290 Posts: 316 Forumite
    Part of the Furniture Combo Breaker
    As I understand it, the OP came here, quite rightly, to ask how to complain about the appalling service received. There have been several useful suggestions, one of which is to post a review on some sites. I would recommend this, especially if the review then turns up on google maps.

    However, why there is now a campaign of hate against this restaurant, I do not know! Especially as none of us have ever eaten there. Rather than childishly trying to boost the google rank of this page, why not just suggest methods for the OP to get some kind of apology, and to post reviews on appropriate sites and in the media to provide a source of information for future diners.

    As someone has suggested, if c.100,000 diners eat at this place every year (many of them probably repeat customers) and only a handful of complaints have been lodged on review sites then either the service is usually fine, or people aren't complaining enough. In the first case, it seems immoral to aspire to make this complaint the top hit on google. In the latter case, we should do what this website is actually for: encourage the OP to post a review somewhere sensible and ask for an apology, and to encourage more people to pro-actively complain.

    R
  • hippyadam
    hippyadam Posts: 645 Forumite
    rl290 wrote: »
    we should do what this website is actually for: encourage the OP to post a review somewhere sensible and ask for an apology, and to encourage more people to pro-actively complain.
    R

    Couldn't agree more :)
  • OnTheUp_2-2
    OnTheUp_2-2 Posts: 692 Forumite
    edited 23 March 2010 at 5:48PM
    Because it is the OP's unsubstantiated word. Are you Chief Constable of the Restaurant Police?

    There are ways of complaining. This is not one.


    People in glass houses springs to mind? Who made you "police of the mse posters must not complain about restaurants police"""!!!!



    :rotfl::rotfl::rotfl::rotfl:
  • OnTheUp_2-2
    OnTheUp_2-2 Posts: 692 Forumite
    I think its worth bearing in mind that even though there are only a few bad reviews, many many people do not bother, or do not know how to review a restaurant. Im pretty sure my nan wouldnt.. therefore to say there are only a couple of bad review out of 100's is a bit short sighted?

    I wonder if those complaining feel the same way about someone praising a restaurant on MSE... afterall it is only their personal opinion that cannot be substantiated?

    I do agree there are multiple ways of complaining and I do think its very important for the OP to follow up the complaint with the restaurant AND when they get a response they can give feedback to MSE readers???
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