Family meal out and dreadful, rude service!

look_after_the_pennies

I'm sorry to hear about your experience OP. What a horrible way to be treated. If I'm ever in that particular neck of the woods, I certainly won't be eating at the Waggon and Horses Westhoughton

Equaliser123

dacouch wrote: »

Try googling the business name and see the many other people who have posted reviews over the last couple of years of similar experiences

Possibly because of situations like this?

Still think it is totally inappropriate.

jacktyler

i've read 9 different reviews of the place:

5 very negative ones

and 4 very positive ones

of the 5 negative ones, 4 of them specifically mention the poor service they received.

advice to pub - improve service.
advice to diners - shop around!

I_know_my_ABC_and_my_CMYK

UK2010 wrote: »

Woops pressed the thank button instead of quote. I thought the place was in Bolton?

Westhoughton, even though it has a wigan postcode, is actually a part of Bolton.:D

woody01

got a visit from the 'manager' who informed me i would have to pay for the other 'free' mal as they were not intended for under 10 yr olds.

Which to be fair, in these 'cheap and cheerful' hellholes, is clearly stated.
You tried to get a freebie and was rumbled.

As a family spent about £100 plus drinks for 8 adults and 4 children.

For 12 people, that must be the cheapest meal on the planet.

Did you get knives and forks?

Kilty_2

woody01 wrote: »

Which to be fair, in these 'cheap and cheerful' hellholes, is clearly stated.
You tried to get a freebie and was rumbled.

For 12 people, that must be the cheapest meal on the planet.

Did you get knives and forks?

There's no excuse for such a low level of service even in cheaper places - OK you wouldn't expect silver service but not getting basic things right is unacceptable and I'm sure the management would agree.

Just because it was a cheap meal doesn't make the OP's complaint any less valid.

Equaliser123

Kilty wrote: »

There's no excuse for such a low level of service even in cheaper places - OK you wouldn't expect silver service but not getting basic things right is unacceptable and I'm sure the management would agree.

Just because it was a cheap meal doesn't make the OP's complaint any less valid.

No but perhaps the OP could actually get back on here after a response to his/her complaint letter has been received.

buzzyy

i know egsactly how you feel,on mothers day my family,six o us had booked a table two days before,took a houf to get out meal,this pub is run by BRAINS !have emailed them and complained,about service,food,lack of customer service,also favertisum!just waiting for something back,its been a week now,would love some ideas how to make them rectify it.hey you dont get if ya dont ask i am learning this the hard way.i hope you get some kind of token,isent it the customer is always right!

UK2010

Equaliser123 wrote: »

Possibly because of situations like this?

Still think it is totally inappropriate.

Completely agree. Often 2 for 1 offers have a specific selection, for all we know the op may have tried to order something for the child outside of this and kicked up a fuss when it wasn't included then managed to snowball everything else.

Dr.Rock

You'll probably get vouchers for further meals at the place.