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Incorrect Customs Declaration
Hi All I am not sure if this is the right section for my question, but if not, please let me know. I received a parcel from USA today, it is a purchase that I made on eBay.com just over a week ago. When the parcel arrived, I was asked to pay £31 VAT by the UK Customs via Royal Mail. I didn't expect such amount of VAT for…
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Exploding lamp - damaged carpet
I recently purchased a 4 spot Halogen light fitting from B&Q. 2 days after installing it, 1 of the halogen spots exploded, showering the room with tiny shards of very hot glass. Luckily my son had only just left the room, so nobody was hurt. However, the hot glass has caused several burn marks to the carpet. Are B&Q liable…
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Currys pay up front for item not available for several weeks
Have tried to search the forum here for Currys and am a bit concerned about what did come up! Today I ordered a high cost appliance from Currys online. During the ordering process I saw that delivery would be a month or more. So when I got to the payment part it said "authorise payment" I stupidly assumed it was just that,…
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Faulty Induction Hob
I've treated myself to a nice new kitchen which is not quite complete but the appliances / electrics are all in. I've never had an induction hob before but have heard great things so have gone for a Fagor 64r. I actually had a different model in mind but the retailer didn't stock it and advised I get this one, which I…
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What are my rights
I bought a dishwasher from sonic direct and the door seal leaks, it is brand new. I want it replaced but the shop wants to fix it. I want a different make and model dishwasher and do not want to keep this one. What are my rights?
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House of Fraser e-Vouchers/refund rights
Hi there I've only just realised that I am due over £400 in a refund from House of Fraser dating back to 2011 :doh: Initially they issued the refund in eVouchers but I made a claim that it should have been refunded back to my card. I have an email stating that they would refund me by card once I got in touch. My fault…
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SCS and other companie sofa warnings
Did you see that program that said scs sofas and some other companies were invalidating the fireproof regulations etc ?
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Warranty Transfer Advice Needed or Sale of Goods Act?
Hi guys, Long time lurker, but first time posting! I'll try and keep it brief but I'm a bit lost with what rights I do/don't have. (I feel in my head that I should have something but clearly that's not good enough!) I bought a house in July 2013. The house was built in 2009 and had a conservatory added by the previous…
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Next Sale and DSRs
Just a quick question - I have been given some vouchers for Next and have seen some curtains in the clearance sale which I like but OH is not too sure on and would prefer to see them in the flesh so to speak. If I order these online and it turns out OH doesn't like them and I still entitled to return them for a refund…
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Am I right?
Ordered some items from a website in the new year. It was a Friday evening and I used an offer code which was due to expire on the Sunday. The item was above the spend level for free shipping. Happy days. I didn't receive a confirmation email (website said I would) and the order did not show up in the "account" section of…
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Debenhams Flowers
Has anyone else had trouble with Debenhams Flowers? I ordered some flowers for my grandmother to arrive on the 20th December. They let you select a specific date to be delivered. I phone my grandmother today and guess what, no flowers! They sent me a Royal Mail tracking number and this is displaying as delivered and so I…
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Help, not sure what to do!
I bought a £200 net book from a computer shop, to begin with it worked fine, after a few weeks it started being slow, and I'm self employed and work from home I really needed it to work properly, so I took it back and one guy spent 40 mins looking at it and downloaded free anti virus, and charged me £20. I gave it another…
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Tesco cant even match their own prices....
I decided to spend some christmss vouchers on a coffee machine. found the one I wanted, checked on line, tesco had the one I wanted for £44.50. Went to the store to see if it was in stock last night and my luck was in, in stock. I picked up the coffee machine and asked for a price check to make sure it was the right one…
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EDF free insulation and £200
deleted, no longer needed
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Injury claim..Solicitor fees?
I had an injury at my previous employer to cut the long story short basically i am a qualified crane driver and the company allowed a non qualified licensed driver to operate the crane which resulted in my hand being trapped...Anyway i was laid off with other people a few months later so i pursued a claim against the…
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Tesco order, yodel delivery, help?
Might be back tomorrow to re do this question, but I think tesco have come up trumps and sorted it.
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Carphone warehouse tablet
Hi everyone, Back at the start of November i saw a deal from Carphone Warehouse regarding a tablet its was meant to be £99 but was half price £49 you had to pre order it and then it would be delivered during December. I decided to get it for my mum the tablet reviews were good and i thought i was on for a really good deal.…
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Mail Order and SOGA
Hi all, posting for a friend who needs some advice. Friend is a agent for a well known shopping catalogue, they bought for themselves a Toshiba TV and it now has audio problems, these problems started when it was around 13 months old, but when they turned it off and on the TV worked ok, it's not a tv thats in use every day…
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Can someone help me with ASOS returns issue??!
Hello, Long story short- bought about £280 worth of clothes from ASOS. They were delivered, I liked a couple of things but sent the rest back via Royal Mail. The items have no been received by ASOS yet (it has been 7 working days since I posted them off). ASOS do say to wait until 10 working days have passed. Anyway, i…
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Ex landlord refusing to return deposit
We gave notice on our property last September and was told that when we give the keys back they will then inspect the property. We gave the keys back as promised. They haven't contacted us to do an inspection and on numerous occasions when I have asked about our bond the lady said she will contact her boss. On my last…