We'd like to remind Forumites to please avoid political debate on the Forum... Read More » This is to keep it a safe and useful space for MoneySaving discussions. Threads that are - or become - political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.

The Forum is currently experiencing technical issues which the team are working to resolve. Thank you for your patience.

📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Reclaim bank & credit card charges

Share your experiences of reclaiming fees from banks and credit card providers.

Report Bank Charges successes and failures
Please report your Bank Charges Reclaiming Successes/failures since the Supreme Court decision in Nov 2009 here REMEMEBER BY DOING THIS YOU ENCOURAGE OTHERS WHO MAY BE TOO SCARED TO RECLAIM How to report your success/failure: 1. Click reply to enter you story. 2. Report your story in the following format: * Bank name: *…
Reclaim Bank & Credit Card Charges sticky
💳 Here are some Forum threads you might find useful: * Credit Card Reclaiming Success Stories * Report Bank Charges successes and failures * Bank Charges Reclaiming Guide discussion * Credit Card Reclaiming Discussion 💷 And here's some relevant content from MoneySavingExpert.com: * Reclaim bank charges * Reclaim packaged…
ImpaktClaims.Co.Uk - Missold Credit Claims
Hi, Hope you're all well, I've been recommended a company called Impaktclaims.co.uk, to deal with potentially being mis-sold credit, my friends used them and they managed to clear some credit cards for him, i'm just a little bit weary of sharing information with them. www.impaktclaims.co.uk/ I'm wondering if anyone had…
Reclaiming Monthly fees for current accounts "Natwest Rewards and Santander 1-2-3 Lite"
Hi, I have two cashback bank accounts, which I use to earn a few pounds each month. The Santander 1-2-3 Lite account and the Natwest Rewards account. Both accounts have a £2 fee which I've always just accepted as part of the account, as typically I earn £5 monthly in rewards/cashback, so the monthly fee, just reduces the…
New company takes Direct Debits for gym membership without my knowledge.
I was a member of the local council gym and had been paying the council’s gym contractor by direct debit, which ceased when the facility closed down during covid. I am 75 and did not want to continue my membership anyway. A year later, the council chose a new contractor to operate their sports facilities. I discovered two…
Rolled over direct debit
I have recently re-negotiated my mortgage and car, both payments have previously left my bank on the 1st of every month unless it is a weekend or a bank holiday. I logged into my online banking this morning to discover that neither payment had been taken but were both listed in my future outgoings for 1st July. I rang my…
Can I reclaim bank fees for an overseas transaction?
I recently bought a guitar from the United States; a bargain, so it seemed. I accept that I pay customs duty and VAT. No problem with that. However, in making my payment through my bank, they charged me 2.95% on the cost of the transaction, plus a further, one off fee of £9.50. I accept the £9.50 as an admin fee, although…
Unreceived Barclays ATM withdrawal from Revolut Card
Hello, I need some advice. A month ago (April 2nd) I made 3 consecutive withdrawals of £500 from my Revolut Business debit card at a Barclays ATM. The first withdrawal was successful. However, on the second withdrawal I did not receive any money, but a message on the screen that my request could not be fulfilled. I assumed…
Now TV Payments Reclaim
Hi Today, I spotted that I've been paying Now TV £9.99 per month since at least August 2023. I did have a Now TV membership that I thought I'd cancelled and have found the below message (in italics) from them that seems to confirm that, although, as you can see, the message is about having cancelled an add-on, Boost, that…
Scam Payment via Apple Pay
Hi all, I’m looking for advice on how to deal with a possible scam involving a payment my son made. He paid 1 pence via Apple Pay on a website while trying to use a shipping tracking service. Unfortunately, he didn’t realize that this was actually a deferred subscription payment of £35, for a service he didn’t want or…
Direct Debit Indemnity Claim timescales
I recently put in an indemnity claim with NatWest to reverse a direct debit payment that was mistakenly made by my energy provider. What sort of timescale am I looking at to get my money returned to my account? I'd like to cancel the direct debit to stop any future, unauthorized payments to go through but not sure if this…
Smart pig - Student pay day loan
Good evening everyone, I hope everyone has had a beautiful day. Back in 2019, when I was a student, Smart Pig allowed me to take out a loan with them. I am pretty certain they didn't do any checks on if i could afford to take it back, as I had no job and was massively in my overdraft, but they allowed me to anyway. I am…
Drafty Loan - Unaffordable lending complaint - Pay day loan
So i submitted a complaint to FOS in relation to a credit line facility I had with Drafty Loans. they give you a credit limit to which you can withdraw upto at any given time. My complaint with the FOS was upheld and they issued the following to drafty to rectify this: A) Remove all interest, fees and charges from the…
Refund on Interest following incorrect Loan Start date on annual statement
Hi, I received a letter from my bank for a loan I have with them stating they had reviewed my account and noted an incorrect loan start date on my annual statement. As a result, under the consumer credit act they weren’t entitled to charge interest from the time they sent the first annual statement to the time the error…
Fraudulent Octopus Energy Charge
I recently discovered an unauthorized charge of £1,060 on my American Express (AMEX) credit card from Octopus Energy. I'm a customer of Octopus for both gas and electric, but I pay through direct debit and don't have my AMEX linked to my account. After contacting Octopus to report the charge, they stated there was no such…
Overdraft fees with only postal notifications
Hi, I'm looking for advice on whether I can make a complaint to my bank and request interest fees removed (refunded?) on the basis of not receiving any email or text notifications about overdraft fees. I literally did not know for 5 years I was in my overdraft on an account I stopped using. Specifically I know that around…
Unauthorised payments
In the month of december 2023 I found 6 payments on my bank statement that I knew nothing about. I had not authorised them or even recognised their names. I reported them to my bank and hoped I would be reimbursed, it came to over £100. I am a pensioner with only my state pension to live on, so £100 is a lot for me to…
Reversing a bank transfer
I have transferred from my Barclays bank account to my Revolut account, by doing a card payment. I need to pay a large sum in Euros. The aim was to transfer from Barclays to Revolut in pounds, then get a fee-free currency exchange at good market exchange rate with Revolut. Unfortunately I did the transfer in Euro meaning…
Capquest ??
Hi all. HELP! I am new to this site and hoping for answer and advice. My husband has received a letter from Capquest in relation to 1/6/2023 connected to a Shop Direct(Carval). We have no idea what this is and the sum attached in the letter of £1063.20 Any advice or guidance would be appreciated.
Advice / thoughts / help
Ok so I only found out about affordability claims this year. I think I’ve had unaffordable lending for years which has kept me in a cycle of debt I know I am partly to blame and have made some poor choices but now I’ve looked into this I can see some lending was totally wrong and should never have been given to me. At one…
Santander mortgage refund for overpayment charge.
Hello everyone, We received this letter in the post yesterday, (even though the letter was dated 2nd May) looks like we paid an early repayment charge when remortgaging, from and to a Santander mortgage. Could anyone let me know if they think this is fair? It’s the first I’ve heard of this, being able to ‘ask for a refund’…
Boots rejecting a return
I purchased a Dyson airstrait on 25th December 2024 for £379.99 from boots, it was delivered to me on 31st December, by the 14th December the product broke. I contacted both Dyson and Boots as it was under warranty and was offered a repair by Dyson, or a replacement by boots. I opted to return to boots as a replacement…

★ ★ ★ Meet your Ambassadors

Confirm your email address to Create Threads and Reply

MSE News

Lloyds, Halifax and Bank of Scotland to cut overdraft rates for millions but hike them for others – here's what's happening and full help
If you're a Lloyds, Halifax or Bank of Scotland current account holder, the interest rate you're charged for using your overdraft could change soon as part of a fees shake-up. The Lloyds Banking Group, which owns all three brands, says millions of its customers will pay less after the changes – but a "few" will pay more.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more low-income households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Martin Lewis: At last a chance to fix Council Tax flaws impacting millions – debt collection, difficulty challenging your band, discounts and more
Major flaws in the Council Tax system in England could finally be fixed in future, as the Government has launched a wide-ranging consultation to review hideous debt collection practices, the difficulty of challenging your band, the overly complex and horribly-named Severe Mental Impairment discount and more. MoneySavingExpert.com founder Martin Lewis, who has long campaigned on these issues, shares his response and analysis.
Energy complaints to be dealt with more quickly and Energy Ombudsman to get new powers under Government plans
If you have a complaint about your energy firm, it may be resolved more quickly in future, as the Government has announced a raft of proposals to strengthen consumer protections in the energy market. The planned changes include giving the Energy Ombudsman new powers to force firms to comply with its decisions – but it's still very early days. Here's what we know so far.
Warm Home Discount expansion confirmed with millions more eligible for the £150 top-up this winter – here's what we know
Around 2.7 million more households, including 900,000 families with children, will become eligible for the £150 Warm Home Discount this winter, as the Government has confirmed it will remove the existing 'hard to heat' eligibility criteria. The extension has only been confirmed for winter 2025/26, with further changes possible for future years.
Base rate held at 4.25% – here's what it means and when it might be cut next
The Bank of England has held the base rate at 4.25%. Below we explain why, when it might be cut, plus what it means for your mortgage and savings.
Applied for South West Trains 'boundary fares' compensation? Act now to claim it
If you applied for compensation from South West Trains before the deadline in January 2025, you now need to provide your bank details to the claim administrator so it can be paid to you. Here's what you need to know.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payment this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.
Winter Fuel Payments to be reinstated for millions – Martin Lewis explains how it'll work, what it means and if it's an improvement
All State Pensioners in England and Wales will receive a Winter Fuel Payments this winter, though those who earn over £35,000 will see it clawed back through the tax system. It means nine million pensioners will get the £200 or £300 top-up. Here MoneySavingExpert.com founder Martin Lewis shares his instant response and analysis, and we include answers to your key questions.

View All

Reclaim bank & credit card charges

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free

Reclaim bank & credit card charges

Discussion List

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free