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    • Dr Watson
    • By Dr Watson 7th Jan 18, 9:15 PM
    • 432 Posts
    • 213 Thanks
    Dr Watson
    toozie,
    I can honestly say that I'm unsure what court costs would be. These will have altered from the last time I assisted anyone through this process.
    Contact your nearest 'larger' court and firstly ask if they are aware of and used to processing ESCP claims. At this point they should be able to advise you on costs for submitting your claim.
    Will you get these costs back? Yes, you will when you win your case.

    From what you have said, you do have a claim and you are on the right track in how to present your case to the courts (if needed).
    If you need any more help with this let me know.

    Good luck and keep going.
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 569 on the Ryanair thread to read how to sue them safely.
    • TMDaines
    • By TMDaines 22nd Jan 18, 11:30 AM
    • 9 Posts
    • 1 Thanks
    TMDaines
    I have still not started the ESCP process for my case but will do so shortly. I saw an article on the Guardian today that had this section. What are they talking about?

    According to Coby Benson, solicitor at the flight claims specialists Bott & Co, the Irish airline is the greatest offender when it comes to dodging legitimate expense claims. !!!8220;These are not isolated incidents but company policy,!!!8221; he says.

    While passengers could ordinarily take their case to court, that option is not readily available when it comes to Ryanair. A clause added to its terms and conditions six years ago !!!8211; first enforced in 2015 !!!8211; forbids them from employing a third-party expert to challenge a refused claim unless they have first lodged a complaint directly with Ryanair and allowed it 28 days to respond. And when they do engage a third party, the case can only be heard in an Irish court.

    Ryanair says the policy, upheld by an English county court last year, is to save customers being fleeced by claims firms. Critics claim it!!!8217;s to deter legal challenges. But, as Benson says: !!!8220;Up until now the European court has been clear that claims can be issued in the country in which a flight was due to leave or land.!!!8221;

    Bott & Co says it has a backlog of 15,000 Ryanair complainants it is powerless to help, and is planning to appeal against the ruling.
    Is this anything that concerns us?
    • JPears
    • By JPears 22nd Jan 18, 11:47 AM
    • 3,590 Posts
    • 996 Thanks
    JPears
    Probably not as a litigant in person.
    O'Leary has tried to confuse the situation by putting every single obstruction possoible in the way of its customers (who it charged a specific reg 261/2004 fee!) from making legitimate claims.
    I would issue your ESCP via an English court and continue. Just ensure your local (ideally a bigger court) is up to date with the ESCP process. Many, it would seem, are not.
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • Dr Watson
    • By Dr Watson 22nd Jan 18, 8:13 PM
    • 432 Posts
    • 213 Thanks
    Dr Watson
    TMDaines,
    As JP says, not as litigant in person, you yourself using the ESCP will be taking RA to court (so to speak as an oral hearing is not readily required), so .....RA will be pleased that you won't be 'getting fleeced by claims firms'
    And as for being a litigant in person, it might sound lonely, but you've found the right place for all the help you'll need. You won't be doing this alone.
    Good luck and keep going.
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 569 on the Ryanair thread to read how to sue them safely.
    • ChrisBG93
    • By ChrisBG93 22nd Jan 18, 8:33 PM
    • 1 Posts
    • 0 Thanks
    ChrisBG93
    Ryanair Lies Compensation
    Hi all,

    I travelled with Ryanair last May, when we arrived at the airport to come home all flights were suspended due to a fire at the airport. Staff in the airport were telling passengers that flights were being delayed while passengers cleared security when it re-opened, however the staff were lying and flights departed (mainly empty) on time and didn't wait for passengers.

    We travelled to another airport, booked new flights etc. At the airport we received a text that Ryanair were going to provide a replacement flight back to the UK then a coach journey to our destination.

    I've tried to argue with them that their staff had been lying to passengers but it seems easier to speak to a dog about it, at least the dog may have the cognitive ability to read the email before blindly replying to it about how important it is to be at the gate on time, totally ignoring the fact that the airport was actually closed.

    Does anyone have any advice here?

    Thanks,

    Chris
    • Caz3121
    • By Caz3121 22nd Jan 18, 9:20 PM
    • 11,150 Posts
    • 7,323 Thanks
    Caz3121
    Please repost on the dedicated Ryanair site (2 below your post) you also need to add what happened at the airport after the flight left without you? did you speak to Ryanair before heading to the other airport?
    • Angeladon
    • By Angeladon 22nd Jan 18, 10:05 PM
    • 1 Posts
    • 0 Thanks
    Angeladon
    Ryanair compensation
    On Dec 27th we were due to fly from Dublin to London Stanstead with Ryanair. We arrived at the airport in a timely fashion and checked our booked bag in. We went through security and waited for the gate to be announced - our flight was cancelled. We were directed to the customer service desk where we were told by a customer service agent that there was no flights available into London until after Jan 1st. We were due to fly out of Stanstead that evening to Fez where we had booked a holiday. When I explained that there was a holiday booking at risk I was told that if I could find another flight with another airline Ryanair would reimburse me for the cost incurred. We did manage to get flights with Aerlingus into Gatwick and did manage to make the Stanstead to Fez flight with Ryanair that evening. How do I go about claiming for the cost of the flights? Ryanair have responded by saying “Unfortunately, in this particular case you do not have a valid EU 261 claim, due the fact that you choose to not utilise your flight, hence you are not entitled to any reimbursement under EU 261. We have processed a refund as your unused flight, therefore Ryanair has no further liability according to EU261.”
    Any advice on how to proceed?
    • Caz3121
    • By Caz3121 22nd Jan 18, 10:28 PM
    • 11,150 Posts
    • 7,323 Thanks
    Caz3121
    Please post on the Ryanair thread http://forums.moneysavingexpert.com/showthread.php?t=4384705
    • jpsartre
    • By jpsartre 23rd Jan 18, 7:58 AM
    • 3,085 Posts
    • 2,024 Thanks
    jpsartre
    What are you hoping to achieve? You've got no claim under EU regulations.
    • Sam10000
    • By Sam10000 26th Jan 18, 4:54 PM
    • 8 Posts
    • 0 Thanks
    Sam10000
    A quick one - Ryanair claiming exceptional circumstances (weather) but I know they have paid out another passenger who used a NWNF and obtained a ECSP court order. What are the chances of me fighting this exceptional circumstances defence - can I demand discovery of the other passenger's claim? While the weather was bad, I do not believe it was the sole reason for the delay (dozens of other airlines and flights, including Ryanair flights, left on time).
    • Dr Watson
    • By Dr Watson 27th Jan 18, 10:51 AM
    • 432 Posts
    • 213 Thanks
    Dr Watson
    Sam10000,
    You could use this decision as part of the evidence for your claim. The fact that RA have already paid another passenger on your flight (albeit non precedental as the decision will have been made in a 'lower court'), it forms the basis of an argument that RA and any judge would have difficulty in ignoring/overruling
    Good luck and keep going.
    Successfully sued Ryanair in 2013/14...and have been 'helping' litigants since then.

    Current known score:-
    Dr Watson 35 - 0 Ryanair / Ince and Co

    Go to post 569 on the Ryanair thread to read how to sue them safely.
    • legal magpie
    • By legal magpie 27th Jan 18, 4:29 PM
    • 855 Posts
    • 381 Thanks
    legal magpie
    Not necessarily. RyanAir might have let the previous claim go by default in which case it isn!!!8217;t a precedent.
    • Organgrinder
    • By Organgrinder 28th Jan 18, 1:50 PM
    • 30 Posts
    • 16 Thanks
    Organgrinder
    I have to say i found getting expenses from ryanair very easy.

    In October i rerouted myself to easyjet after ryanair cancelled my December flight to Hamburg and claimed the difference and this month i reclaimed hotel meals drinks and taxis after having to stay an extra night when a flight back from Bergamo was cancelled. On both occasions this was the result of what they did in September cancelling hundreds of flights so they couldn't claim exceptional circumstances.

    Anyway good luck with any claims.
    • Sam10000
    • By Sam10000 29th Jan 18, 12:03 PM
    • 8 Posts
    • 0 Thanks
    Sam10000
    Thanks all. Will Ryanair be required to provide me information on the payment to the other passenger if I lodge a claim? I have no means of proving it.
    • Caz3121
    • By Caz3121 29th Jan 18, 12:19 PM
    • 11,150 Posts
    • 7,323 Thanks
    Caz3121
    Thanks all. Will Ryanair be required to provide me information on the payment to the other passenger if I lodge a claim? I have no means of proving it.
    Originally posted by Sam10000
    Unless the information is available in the public domain I would expect data protection to come into play
    • Sam10000
    • By Sam10000 29th Jan 18, 2:43 PM
    • 8 Posts
    • 0 Thanks
    Sam10000
    All right, thanks for your help. In the absence of evidence, in that case, I think I'm stuck with taking the NWNF route. Better than nothing, I suppose!
    • legal magpie
    • By legal magpie 29th Jan 18, 4:56 PM
    • 855 Posts
    • 381 Thanks
    legal magpie
    If the case were in the ordinary Court, I would consider it highly relevant to ask rpythe airline as to other claims arising out of the same flight
    • Nurselayer
    • By Nurselayer 29th Jan 18, 9:30 PM
    • 61 Posts
    • 11 Thanks
    Nurselayer
    Hi folks, back in December we were flying Ryanair from Frankfurt to Stanstead. Now, there was some snow in Frankfurt but other flights from there were flying back to London - BA in particular were continuing to fly.

    Ryanair shipped us off to Frankfurt Hahn airport and flew us back from there - we had incurred a significant delay. We wrote to them and asked them to provide us with compensation under the EU scheme. Below is their reply - what do we do next?

    "I sincerely regret the delay of your flight FR1546 from Frankfurt to London Stansted on
    the 03/12/2017, which was due a previous weather diversion caused by adverse weather
    conditions which created a knock on effect to the daily schedule of the aircraft.
    On the day of your flight delay you received an email message advising you how to avail
    of free call credit. This credit was issued in accordance with our obligations under Article
    9(2) EU261/2004 in order to assist you in making any necessary calls due to the
    unfortunate delay of your flight.
    Our handling agents at Frankfurt Airport have confirmed that assistance was provided
    along with EU261 notice.
    As this delay was unexpected and therefore outside Ryanair’s control I regret to advise
    that no monetary compensation is due under EU Regulation 261/2004.
    However, if you incurred any additional reasonable expenses during the delay, then
    please submit your receipts as well as your bank details by copying and pasting the
    following into your internet browser
    https://complainttracker.ryanair.com

    I trust that the above has been of assistance."

    Thanks in advance for all your help.
    • Tyzap
    • By Tyzap 30th Jan 18, 10:11 AM
    • 1,337 Posts
    • 625 Thanks
    Tyzap
    Hi Nurselayer,

    This is going to be a bit messy and difficult.

    I can see the flight number of your flight from Frankfurt, but what was the flight number for the flight from Hahn?

    If it was the same as the original flight, your flight was diverted and delayed. If it was a different flight number, your flight was cancelled.

    In their text RA call it a delay, but it may have been a cancellation and not a delay, in which case RA should have dealt with it differently. The following is from their website...

    2. RIGHT TO REIMBURSEMENT OR RE-ROUTING
    If you are denied boarding (whether voluntarily or involuntarily) or your flight is cancelled, you are additionally entitled to choose between:
    a) reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger!!!8217;s original travel plan; or
    b) re-routing, under comparable transport conditions, to your final destination at the earliest opportunity; or
    c) re-routing, under comparable transport conditions, to your final destination at a later date at your convenience, subject to availability of seats.
    If your flight is delayed by at least five hours and you elect not to travel, you are entitled to receive reimbursement as set out in point (a) above, together with, when relevant, a return flight to the first point of departure, at the earliest opportunity.

    You could probably argue through the ADR adjudicator, AviationADR, that your case was mishandled, and you were not offered the choice to proceed in the manner you wanted, adding that RA did not follow the prescribed requirements from the EC regulations.

    The alternative would be to claim that the circumstances leading to the cancellation did not constitute an 'extraordinary circumstance', but without details this would be difficult if not impossible to prove.

    Another option is to see if one of the NWNF solicitors would be willing to take it on.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • skycatcher
    • By skycatcher 2nd Feb 18, 4:00 PM
    • 16 Posts
    • 4 Thanks
    skycatcher
    I submitted a claim via resolver this morning and have had this reply.


    We sincerely regret the delay of your flight FR3499 from Belfast to Lanzarote on the 11/12/2017, which was due to adverse weather conditions.

    However, as this delay was unexpected and therefore outside Ryanair!!!8217;s control, we regret to advise that no monetary compensation is due under EU Regulation 261/2004.

    I wish to confirm that we are organising a payment for your compensation and in order for us to proceed, we require you to submit your bank details (i.e. Account Holder/Bank/Account Number/IBAN/Swift).


    Why are they organising a payment when they claim it not to be their fault?
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